"I bet on a full size faux fur blanket and when I got the blanket it was about the size of a baby's receiving blanket pay $28 for when I could have went to the store and got one for $5"
"Ordered thermometer. After a month of not receiving, they say I can get my money back if not received within 60-days. That is their wonderful warranty - get money back if not received."
"bad quality products. should bin before delivery"
"I bought an item that was delivered to who knows where! They will not replace it!, Be careful the screen changed on me when it said I won but the item they said I won was not what I bid on and they seller refused for me to cancel the order and refused to give me my money back! Now I don't get the item or my money back! Read the small print you may get a cover not the tablet! Most of the stuff comes from China so plain on waiting two months!"
"I bought a watch 3 months ago. Last night it stopped working. I contacted tophatter. Their response was "Unfortunately due to the length of time that has passed, this is outside of our Buyer Protection window". It was only purchased only 3 months ago. Buyer beware - run away from this site as fast as possible!!!!!!!"
"when i am on tophatter it is a fast betting site they have great priced they ship with in its time to and the products are great"
"camera was defective,but i was reimbursed almost instantly.
awesome customer service.will buy from them again"
"They sell junk! Bought a ring and had to wait forever to get it and then when I did get it, 3 of the small stones fell out within an hour."
"I have ordered thousands of dollars worth of merchandise from Tophatter and have yet to get a response about an item that I was not pleased with???? When I went back to my account to look over all the items I have purchased my account misterously was deleted. I also realized that they had began to double charge me for my items because I was buying so frequently. I have yet to receive the rest of my merchandise and now I have a claim with the bank in regards to the double billing???? Some of the merchandise was very nice "
"In the past I've had a good experience with Tophatter. However somewhere along the line they have failed miserably.
Not only were the purchases I've made recently of substandard poor material and shawdy workmanship, my last order of a pair of headphones never even arrived.
When I began my inquiries as to where my order was, I was shocked to find out that there isn't even a phone number available for customers to call with problems. I've spent thousands of dollars on this website and I can't even talk to a human???
I emailed my concerns and the only response I ever got was the automated return response stating that someone would contact me soon. The only time I got a real response was when I wrote an email using bad language. Some body named Todd sent me a pissy email stating that they had sent me plenty of emails. Total lie! What I want is someone to send my money back since it's been almost two months and no trace of my order. But it's not even about the money really. I just want an employee to acknowledge that this is **** poor customer service and maybe they should do something about it.
I have had no luck and I will NEVER order or look at Tophatter again. If they treated me this way, they will treat you this way. Do yourself a favor and stay away from Tophatter. Unless you love le to throw money away and get told you don't matter by some punk! Tophatter **** ****!"