"Ordered on March 12th but it was after the 2:00 pm cut off time so March 13th. I paid over $40 for overnight shipping so should’ve gotten it March 14th, March 15th at the latest but didn’t receive it until the 18th so 5 days which is regular shipping time. Called to see about a reimbursement for overnight shipping THAT I PAID them for and she says that March 7th through March 14 they were moving wear houses or something like that (I don’t remember exact reason but pretty sure that was excuse) and said that put them getting the order on March 14 and they don’t count weekends so that’s why it came the 18th. The 15th was on a Friday so it could’ve been sent out for overnight Friday because deliveries come on Saturdays but she was just spitting out a bunch of crap. They just expected me to know about them moving the 7th to the 14th. No reimbursement. Never will I ever use them again
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"Horrible experience from start to finish! Let me first say I specifically ordered from them because they used UPS verses FedEx as packages with my normal supplier were being delayed by FedEx due to weather. So I order by their cut off time for NEXT DAY shipping paying nearly $60 to do so only for them to tell me hours later that they can't verify my address & it won't go out until next business day (& therefore I would be waiting over the weekend now until MONDAY for the package)! I let them know how upset I was being I ordered before the cut off time for shipping & so they then decided to go through FedEx WITHOUT TELLING ME (UNTIL THEY HAD ALREADY DONE SO). I'm not sure if they did this because FedEx has a longer time window for dropping off packages for next day shipping, or because through FedEx my address is verifiable, but either way my package was going to be stuck in transit for God knows how long... defeating the entire purpose of me ordering from them to begin with!!! At the time I was already waiting for x2 other packages from my usual supplier, who is also located in Florida as this company & who always uses FedEx for overnight packages. I wasn't originally concerned about THIS supplier being located in Florida BECAUSE they state all over their website they use UPS for overnight packages, which they absolutely did not do. As luck would have it, the weather cleared up enough that the package moved overnight as it was supposed to & made it to the mail facility as it was supposed to. However, due to whatever technical error the mail facility made, my package did not actually go out for delivery the day it was supposed to, regardless of the fact that it had made it to the mail facility early morning & in time to be delivered. So regardless, it was delayed & I still had to wait over the weekend until Monday for actual delivery. The good thing about FedEx Express is whenever they don't get deliver on time they will refund the shipper, which has happened a few times over the past so many years I've been ordering through my usual supplier. And my usual supplier ALWAYS passes that shipping cost refund onto me. When I wrote to Total diabetes supply about the FedEx guarantee, letting them know it wasn't a weather delay at the point it was delayed & that they can apply for the shipping refund, they responded immediately saying they wouldn't be refunding the shipping cost to me because it was delayed Due to weather... Which after all said & done, according to tracking it ABSOLUTELY WAS NOT delayed due to weather!! I do expect someone in this company if not the company itself is pocketing this shipping charge that FedEx returns under their express guarantee. HORRIBLE, HORRIBLE, HORRIBLE EXPERIENCE! Total Diabetes Supply does NOT honor the shipping cut off time let alone do they use the shipping provider they claim they use on their website. It's impossible to call & talk to someone, you have to leave a voicemail every time & wait for their call back. And they do not refund your shipping costs even when it's possible for them to be fully refunded! If you want the same supplies at a CHEAPER COST, go through AMERICAN DIABETES WHOLESALE!!! They actually honor their stated cut off time for shipping orders, they use the shipping provider their website says they use & they ALWAYS refund the customer the shipping cost when FedEx cannot deliver on time under the express guarantee! Its a no brainier- don't get severely disappointed & ripped off like I did by Total Diabetes Supply... "
"Overcharged me and didn't ship my order out until a week later. "
"This was the worst experience ever. I placed an order for diabetic needles for my cat on Tuesday 7/25/17 online. The next day I received a call from them letting me know I need a prescription from the vet. I contacted my vet and they were sending it over the same day. I had enough needles to get me by for the week so I didn't think there would be a problem. A few days passed and I was still looking for an e-mail for when the delivery date would be. It wasn't until I called them back on Tuesday August 1, 2017 @ 12:25pm to see where my shipment is. They apparent told me the never received the prescription from the vet. I called my vet right away and the have confirmation that it was sent to them on July 26, when it was requested. The vet was resending it again immediately. I received a call back from them @ 1:26pm the same day August 1st and the gentleman said it would be shipped out priority mail for an extra fee (which I paid) and would receive it in 2-3 days at the latest ( which would make it Friday August 4th). I was down to my last four needles and unfortunately have to reuse one until I received my shipment on Friday. Well, no shipment on Friday or Saturday. I contacted Total Diabetes on Monday (and I am reusing the same needle since Friday) and the gentleman wanted to argue with me that he spoke to me on Wednesday August 2nd and it was shipped out that day so it still wasn't a guarantee that I would get it in 2-3 days (even though I paid to have it shipped priority) that why I wouldn't receive it until Monday August 7th. I should have gotten it at the latest on Sat August 5th which a USPS still delivers. He was still so atiment about the day we spoke was on Aug. 2nd Wednesday I had to go into my cell phone records and I am going to screen shot the correct day we spoke. Please DO NOT ORDER FROM THIS COMPANY! I wouldn't even trust that the products are good. I should have read the reviews before purchasing from them. "
"I've completed 7 orders with Total Diabetes Supply. I've never experienced any issues. After reading the poor reviews I felt compelled to leave a good review. I never had to deal with customer service, my orders were always fulfilled correctly. The website is good and checkout is easy. I deducted one star from their rating due to slightly higher prices compared to similar sites. As far as I can tell, Total Diabetes Supply is a good seller."
"DO NOT SHOP WITH THEM! It will take forever to get your product if you are lucky to get it. They are a reseller and have to reorder from manufacturer then another few days to ship. I used them 3 times, first time there was a delay. 2nd time i paid 20$ extra to get it shipped as I was going out of the country and needed fast. Took 2 weeks and it arrived when i was gone. Had to pay someone else to re-ship to me again. 3rd time, they said 3-5 days delivery, but it took them 5 days just to get stock then they shipped using Globalexpress to send via DHL who LOST my package and just gave me attitude every time i called or emailed them. 3 weeks later i have no items ordered and no money is refunded and the WORST part the customer rep from Total Diabetes says that I have to deal with shipping company directly "you have to call them directly and find out the status of the order". Really?! i bought on your site, paid you the money, and you'd think after so many emails they have an ounce of decency and at least say "we are sorry" . Absolute garbage of service, and zero respect and responsibility to customer . They deserve 0 stars not 1 but that is lowest i can choose."
"I am very unhappy with the diabetes glucose strip tests I purchased for a few reason. The big reason is that they were extremely unreliable. I got readings off by as much as 55 points! There are hundreds of unhappy customers with the same issues that purchased via amazon. Also I paid 40.00 for a product that sold for 15 on amazon free shipping. I would advise checking on amazon FIRST before you click the pay button. Im almost 100% youll find it cheaper. "
"I don't write reviews very often, but I was so impressed by the speed of shipping and delivery of my order that I decided to write this review. It took just under 48 hours from the time I placed my order until I received it... note this company is based in Florida and I live in California. Of course I ordered express shipping. I should also mention that their prices are excellent. And BTW... they required no prescription for insulin."