"Website, ordering and shipping was easy and hassle free.
It’s the product I wasn’t impressed with."
"I bought a kickass crafty+ with Bitcoin and even though it took 3 days to clear ( some stupid coinbase problem ) my vape arrived fast and with a cool grinder.
Would do again. "
"Great experience, fast shipping. Will shop here again."
"I shopped for this item for a long time before finding it here for a great price. It arrived quickly with no fuss. Thank you!"
"My order never arrived, I got no response from customer support, and when I contacted Instagram page was, I told that a refund was approved and sent, however, this also never happened. Poor service from start to finish."
"Seems like a good place for reasonably priced vape stuff. The pax I bought unfortunately stopped working after about a month, not sure if it's a quality issue or an issue with pax in general. Shipping was also pretty quick, ordered and delivered within a week"
"My experience was awesome with a quick response via email to ensure my purchase was received to the super fast shipping. I highly recommend. "
"Returning, Refuding, and Exchanging should not be the hassle it was/is/has been. Sell a good product, trust customers who say it is not what they need (as in it is not functioning well for them), and provide respectful return policies that are hassle-free. Also, provide sufficient inventory of your products if you want to sell anything. This whole experience was negative. "
“Hey Christina,
Appreciate you taking the time to leave us a review. I think you have us mixed up with another vendor as I did look up your order and it was for a Davinci IQ Glove Cover. There was no email or communication from you about wanting to return it or dissatisfaction with it.
Please reach out to us at support@tothecloudvaporstore.com if we can help resolve anything.
Thank you ”
"very fast service from point of sale."
"To The Cloud Vape store is by far my favorite place to get me goodies gear, shipping is extremely fast, never had an issued with none of my order and constantly get gifts with my orders, I'm very happy with the service, the prices are the best on the web and I mean the entire web, I would definitely recommend this place to all my friends, but don't take my word for it, place an order and you'll see why To The Clouds is the best, happy 420ing to all. "
"A+ fast shipping good communication "
"Puffco pro worked just fine, the base was pretty used with 2000 plus puffs, all the other accessories were brand new."
"I ordered the puffco 3dxl chamber in the UK. Order was a little slow in coming but was cheap to have posted over here and the customer service was really good."
"Everything arrived, awesome discount and a freebie!"
"Tyler went out of his way to make sure I was taken care of shopping with the cloud vapor. Puffco had discontinued something I had already made an order on but Tyler ensured my order was fulfilled and even upgraded, at the best price I could find. I was really afraid I wouldn't be able to order what I needed and would have to pay a crazy price at the smoke shop, but Tyler made it happen while being as helpful and respectful as a shop owner can be. also shipped next day. Beyond grateful "
A rep from To the Cloud Vapor Store, To the Cloud Vapor Store, has responded:
“Hey Zane, Do apologize here. See that your order to Ireland never made it. We do have issues time to time with the international orders way more so than domestic ones. At any rate, I have checked and you were quickly refunded in full after we waited the 4 week international shipping time frame to file an insurance claim for a loss. You will see the funds posted back to your credit card which we issued on the 4th of September. Your bank will also be able to clarify this with you as well.
Thank you and sorry again we fell short with your order.
”