"I am assuming this is an individual sole proprietorship LLC that is owned and operated by a very unprofessional and hard to work with individual who does not take ownership of his used/scratched/damaged sold and marketed as “new” merchandise. Who admits guilt but still refuses refunds, would fight to the bitter end over a 20 dollar bill."
"Managed to snag a 3DXL after not being able to find one anywhere else. Thank you for the fast shipping and free lanyard, you guys rock! :)"
"found a good price and was shipped in reasonable time frame. Happy!"
"Had what I was looking for. Reasonably priced and fast delivery."
"Highly recommend shopping on to the cloud vapor store great prices."
"3 stars because I never received my "free grinder" it's fine though, it's the thought that counts!"
“Hey Angelica,
Our apologies for this. I just checked and it should have been included. I am going to get that out for you Monday and again am sorry for the hassle.
Thank you for your business ”
"Couldn’t be happier with my purchase "
"Found a vaporizer here ($250+) that was heavily discounted, could not find a better deal for it elsewhere."
"I ordered a puffco proxy from ttc and it was here in mere days. I’d buy from here again and again.
"
"Helped me make a decision on best vap by email. "
"I order my focus v carta 2 on a Monday and got it Wednesday!!great costumer service too!"
"I tried a friend's one night...it was so awesome, I immediately got online & searched for one.
Decided to try a refurb, honestly because of the price.
LOVED it SO much right out the gate. Yes, the box had clearly been opened before, and there was a tiny bit of residue on the underside of the lid, but I'm nit-picking - my wife couldn't even see it. Otherwise, it was like new.
In fact, my wife loved it so much I almost never saw it again, so within a day or two I bought a new one as well, and we love them both!"
"I bought the mighty and received it works well. I purchased the vaporizer thought I was getting the mighty plus for 349$ I received the regular size pipe and was charged for the plus. There was a sale for 420 that i thought was applied to my order but was not.
I called and was told they would look into it haven't heard anything back."
“Hey Steven ,
Do apologize for this. I checked the order and it was for the original Mighty Vaporizer which we sent. We however did drop the ball on applying your coupon code you forgot to input at time of check out. I have created a ticket for that and see you were refunded to reflect the 420 deal you forgot to add.
Thank you ”
"They had the best price on the Puffco Peak of anywhere I looked. It was delivered promptly and on time! No issues and will definitely shop with them again! Puff on!"
"Getting the Crafty+ out the box it was a easy thing to use you just dose and wait and smoke though you have to keep in handy how this thing dies after a couple of sessions if you want more battery get the Mighty but I can say that I've been consuming cannabis a alot less switching to the crafty packing about 0.1 - 0.3 grams of weed best if you have multiple strains of cannabis having an oz of the same stuff you got and vaping it repeatedly you end up getting tired. Storz and Bickle knows that theyre doing and they have this amazing warranty have if your device is defective if you want a dry herb vape a good one of course cause I've tried the pax 3 and that is nothing compared to the Crafty. The smoke you get from the crafty is alot and the session are long like you have to sit and enjoy not your typicall getting high quick with a cart. Always dump your AVB if you're going to walk around in public or work cause your bag or pockets will be smelling like dank. Asides from that this product changed my mind about vaping
TLDR Easy to use,Great Vapor Production and Less Cannabis Consumption,Healthy
Cons: Kinda Expensive "
A rep from To the Cloud Vapor Store, To the Cloud Vapor Store, has responded:
“I think an unfortunate part of being in any business is problem customers. Of course in online retail we do everything in our power to assist our customers and resolve issues promptly. Thus why have grown over the years and been very successful. But with that growth every couple of months comes along a grifting piece of human garbage like Caleb who will go to great lengths to extort a small businesses.
Customer received a brand new and sealed item then tried to say it looked like it had been repackaged. The explanations were not coherent and reasoning was shifty. We do sell used , however there are multiple steps in place to ensure no one gets a used item when ordering new and even then it is very obvious the difference between new and used. I would have thought him to commit more to the bit. Our refurbished items are stored in a totally different location so this was not something of our concern and customer even substantiated the device being brand new with his own statements and photos (sealed, wrapped, etc.) . We then thought likely some light damage on a new item to which we are happy to take care of. We emailed him back with CCing Storz & Bickel on the email so they could offer some solace to the debacle ( to which he wanted to leave them out of it , possibly has tried a similar path with them ) When we offered to replace the new vaporizer with another new vaporizer. Customer demanded a $50 refund and then that we ship out a new $700 vaporizer before he sent this one back. Huge red flag. We told him we would need everything back first and he then of course threatened the "negative review" and said he would call his bank. We are now resolving this issue with arbitration.
Whatever you do in business. As upstanding as your organization may be and having had thousands upon thousands of very satisfied customers ...... There will be Caleb the Karen. Total losers who will try and leverage online reviews, bullying and harassment as a means to exploit and extort. It sucks but it is the world we live in. Caleb Sucks as as human and I hope he shops with our competitors ;) ”