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Product & services pricing
4.15/5
Chance of future purchase:
3.94/5
Shipping & packaging:
4.28/5
Customer service:
4.00/5
Return/Replacement policy:
3.98/5

Verified
5/5

2016-06-22

In the clouds and happy about it!

"Thanx so much for the speedy delivery!!
I found To the cloud very responsive and helpful when I had questions and got my order within a few day, and I live on a little rock in the moddle of the ocean :)
Thanx again, I will definitely recommend you guys to everyone!
Aloha
"


Verified
5/5

2016-06-07

pax 2 in Colombia

"i received my pax 2 after almost two weeks or more, although it took too much to arrive at colombia, I was amazed by the treatment the people of tothecloud gave to me."


Verified
5/5

2016-06-07

Customer for life!

" I was worried about spending hundreds of dollars on a portable device in fear of not being happy with my decision. Well this site will solve all your problems and they ship fast so you can exchange with ease if you are not happy with a purchase. I decided to buy a slightly used Pax 2 with some hesitation, but they stand behind their product with a warranty so I gave it a try. I was blown away when I opened the box. Everything was in the original packaging with all the spare parts. It was extremely clean and had absolutely zero odor from its previous user. You can order with confidence, like I will, for all my future vaping needs. Great idea and product, customer for life!!"


Verified
5/5

2016-06-07

To the cloud

"My order was well packaged and shipped promptly. I had a question (on a Sunday) filled out the questionnaire on the website and had a response within an hour. I will Highly recommend them to my friends!"


Verified
5/5

2016-06-07

Amazing Product

"This is an amazing product with terrific results. The only problem I have with this is that, it uses a fair amount of green/brown (depending on tobacco)in order to use. Although that is to be expected since you are inflating an entire bag with it."


Verified
5/5

2016-06-07

Fast and Easy

"Was going to bid for one of these through another online sight. Ended up getting a great deal and able to purchase immediately. Shipping was quick and the package arrived safely exactly as described."


Verified
5/5

2016-05-26

Get Service

"Service was exceptional, the company met all my expectations. "

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Verified
5/5

2016-05-25

Vape SHmape

"WOW
Very Helpful
WOW
Very Helpful
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
2/5

2016-05-07

Not what I expected

"My device was advertised as new as far as I could tell. Perhaps I missed something. I received it with a dent in the lid, a battery that won't charge (luckily the other one did) and an incomplete maintenance package having only one of the standard picks and alcohol preps and missing the brush and extra mouthpiece. I saved a few bucks but I also got a lot less than a new, fully complete and functional device. I will look elsewhere in the future."


Rep reply posted 2016-05-08
A rep from To the Cloud Vapor Store, To the Cloud Vapor Store, has responded:

“Hey Jimmy,

Sorry for the misunderstanding. The item purchased was a used model, which we offer at much better prices than new. We will have someone follow up with you to see how we can better convey which items are used and which are new.

Happy to see that throwing in the free extra battery was able to mitigate any issues with functionality. Please don't forget that you are covered with a 60 day trial period and warranty on this purchase and lifetime exchanges should you want to use it towards store credit of a new vaporizer. Thanks again for your business.

Felix”


Verified
5/5

2016-05-05

Great People to Do Business With!!

"I ordered the Pax 2 from To the Cloud Vapor and it came so fast! I've never been so glad to deal with a company and their owner in my life. The product was fantastic and I haven't looked back since I got it. Would recommend them to anyone!"


Verified
5/5

2016-05-05

What a great company!

"I am extremely happy I found, "To the Cloud Vapor Store", exceptional service across the board! "


Verified
5/5

2016-05-05

Great deal!!

"We're quite happy with our purchase."


Verified
5/5

2016-05-05

Great Concept, Helpful Staff

"Very reasonable prices and fast delivery. "


Verified
5/5

2016-05-05

Spot on

"Just what we wanted, when we wanted it. Red color pax 2 works great, easy draw, larger oven than the pax 1"


Verified
5/5

2016-05-05

Went well

"I bought a thing and the thing arrived."