"I purchased many parts for knock sensor and valve gasket replacements. Walnut Creek Toyota responded promptly via email and phone call and the parts were available for pickup the next day. "
"Felipe was very knowledgeable and got me the correct items for my 2024 Tacoma. No returns or exchange needed."
"Ordered a few parts online. Had to call and confirm part numbers and staff was very helpful. Received and installed all the correct parts. Thank you "
"Great service! Fast Shipping!"
"Everything is working! Thank you for your help!"
"Came in to pick up some parts. Staff was helpful and polite. This is not the closest dealership to my house, but will definitely make that trip for future needs. "
"Ordered an OEM part, I needed to change delivery method from home to this store location. I had accidentally ordered two of the same parts and emailed the section “If you have any questions you can reach us here” I explained the situation, wrote what I was told by WC Toyota over the phone, and asked one simple question: please confirm that I only have one part ordered and will not be billed two of the same parts. I referenced the first and second order number making it easy for them. Really frustrating that they could not just reply. Will not work with this location again "
"Amer Mushtaqaq was an excellent salesman. He kept us updated on our delivery date which was a while. Once it came in he did the paperwork and helped us program the car which to me was quite extensive. I would highly recommend Amer and Toyota Walnut Creek."
"Had a great experience with the online purchase. Wish I had found them earlier. Will continue to keep Walnut Creek Toyota at the top of the list when needed for toyota parts. "
"Ordered a set of TRD wheels through Toyota parts, shipped to my local dealer who made the process of picking up easy. I followed up with an order of lugs, which ended up being on back order. I inadvertently only ordered one set, and they set me a message that they were on back order. Not only that, but when I picked up the wheels, the parts guy knew about my lug nut order and updated me again. Very good experience "
"I ordered a bed mat on the 4th of July sale and they said the part is on indefinite back order and canceled the order, I called and said I would wait for the part because I would lose the sale price and they said sorry nothing they can do.
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"Got it on sale and price was better than anywhere else. I am happy "
"Order parts and got them the next day, super helpful team "
"I ordered 3 different parts online and requested everything to be shipped to me. I received an email that one of the parts is not in stock anywhere in the US. The email didn’t have another information. Turns out that my entire order was cancelled because 1 of 3 parts was not available. I had to call and ask to find that out. More forthcoming communication would have been greatly appreciated and would have saved me a lot of wasted time waiting for an order that was cancelled."
"Initially, it was not very good talking to two employees in Parts did not give me the answers I needed and seem like they did not want to help another employee overheard the conversation called me back and explained to me what was going on and gave me the information that I needed and I really appreciated that employee for doing so I thank him very much for his help. so Initial It was not good, but then it turned out really great. "