"They refused to honor the order making me lose out on memorial day savings citing that the oil filter I ordered was not for my car. Regardless, I wanted that model filter whether it be for another car or I would like to use an oversized filter out of choice since it's my car."

"I ordered parts, and the staff was very nice and polite. quite helpful."

"Good advice for the customer."

"Good deal and appreciate customer service. "

"Very nice staffs in Toyota Walnut Creek. Sales brought us to “Parts”. “Parts” staff offered help to bring out to the car."

"Ordered new carpet floor mats online through Toyota Walnut Creek. Was very easy to order the correct mats for my car, good price, fair delivery cost and excellent communication. "

"Ordered some maintenance items for my 4Runner via online. Since I save on shipping with dealer pickup, that's the route I went. Quick and easy.

Only downside is that the parking lot is pretty cramped and you have to be very careful as there is a lot of activity there."

"The person who processed the order was professional, totally knowledgeable, and extremely helpful.

Thank You "

"Tak and the team were wonderful to work with, patient, and very accommodating. Best car buying experience I've ever had!"

"I had placed an online order for accessories for my RAV4. When they were ready for pick up, they cheerfully helped me load the bulky and heavy items into my car, and advised that should I have a question or run into any problems with the installation, they are only a phone call away. Really nice people work at this dealership."

"Asked for a quote for a used Sienna passenger CV axle. Never got a reply. "

"I went online to look for a specific part but couldn't find the exact part I needed. I contacted the Parts Dept at WC Toyota and received a call back within minutes (per my request) to help me. I purchased online and it was ready for pickup minutes later. This Parts Dept runs so well; I wish every business I interacted with was the same. And the guy who was working the window was a cheerfully delightful."

"Received multiple emails, telling me when the part was in stock, and when to pick up!"

"Purchased an item online. Was ready within a day. Picked up the item . Quick and easy."

"Order product through online process. Item was available and ready for pick up within a couple of hours. Amazing service. "