"I ordered a part online and they never sent it. They then told me they didn't sell it when I had already paid for it. "

"Excellent service well packed. Highly recommend for your Toyota OEM parts."

"I call for a catalytic converter and Bernard was able to help me out and he went out of his way to give me a fast and friendly service on a timely matter. Was very pleased with his knowledge and great service. Thank you Bernard my toyota camry is back on the road thanks again I really appreciate it. I'm a very happy customer out here in odessa texas. "

"Product as expected. Time to receive from order was lacking"

"Check in ok, was done pretty quick. Feels like there is a shimmy now. Didn't return seat to previous setting."

"I appreciate the quick response from the time of dropping off the vehicle to picking it up."

"I ordered the part online and after it was delivered I was notified that it arrived. I went and showed the clerk my email and he gave me the part. No drama, all easy. I’m happy. "

"I needed my order shipped to an APO box. I spoke to the parts department who assured me they'd take care of it and call me to confirm... Neither happened.
Instead it was shipped to our home in the US and FedEx left it in front of our garage door instead of under cover on front porch and the box got soaked before a neighbor could grab it for us"

"I recently purchased used 2nd generation 2020 Toyota Tundra because of the 2022+ models have major engine recall due to machining debris in engine.

It took Toyota dealership about 7 days for them to get truck ready for me to pick up due to truck needing some reconditioning and certified used vehicle qualification. When I arrived to pick up truck on July 3rd, I noticed the truck had missing parts. The front tow hooks, skid plate, tonneau cover and two tie-down bed rails were missing which totals $1,000+. I made it known to salesman (Uriel James) that these parts were there when we negotiated deal on truck the week prior but are now missing. He stated that it wasn't uncommon for other salesman or employees to remove these items for other customers but stated that he would replace them. He also stated that maybe the service department removed these for inspection but never I got verification on this. Before leaving dealership with truck, I asked for him to put in writing the missing parts that needed replacing but he refused and assured me that these items would be replaced.

I had to go back July 11th to get my free tank of gas (tank was supposedly empty the day I was there) that's included when buying vehicles and mentioned the missing parts again to the salesman. It's currently been 14 days since picking up truck and I've asked salesman several times for parts status with very little response and no action."

"I was there to pick up a part, and the place is massive so I had to ask a couple of times if I was driving to the right place, parking in the right place, where the parts counter was. I talked to a few employees while navigating through and everyone was so helpful and extremely nice! Such a great environment, employees there must be pretty happy with the culture because they were all quick to ask if I needed anything and offer to help."

"Purchased items from the Toyota parts site since there is a discount on the parts. Went to the dealership several hours later to pickup the items, a battery and touchup paint. I was shocked when I was greeted with “ that guy won’t be here until Monday” from the parts counter and did you receive an email about the parts being ready? I did get my battery, but have to wait 4-6 weeks for the paint. Treat each order like it’s the next customer in line, not separate from the customer in line. "

"Very relaxed experience buying my first vehicle. Jared N. took care of us without pressure. After the sale was completed he went out of his way to make the purchase complete by following through with an arranged purchase of floor mats and cleaning."

"Had a great experience working with Cedar Park Toyota, and will continue to give them my business in the future. "

"Fast and attentive! Service advisor was very informative and knowledgeable "

"Excellent service, fast shipping and great communication."