"Said there was a problem with my address, but I double-checked it, and it should be fine."
"parts department person who I spoke to on the phone was very helpful and patient"
"FAST CHECK OUT PROCESS. OEM PARTS AT REASONABLE PRICES"
"why require a shipping address when picking up locally?"
"I Had a question on trim color and it was answered without going through email or a chat bot "
"these guys always come through for me with anything I need."
"Had an issue regarding oordering over the phone vs online. Their team was able to process my parts quickly efficiently same day. "
"Fast service great customer service "
"Discount helps - thank you!"
"Alex and Adam at the parts dept. are so helpful. I am very happy."
"I had a coupon for free shipping that I was confused about so I called this dealer and within a few seconds was transferred to the parts guy who handles online orders.
After chatting with him for a couple of minutes he resolved my issue. He even checked to see if his dealership had the part in stock.
The whole call took less than 5 minutes and all the people I spoke with were very professional and courteous.
Best online order customer service I've experienced in a very long time. Plus, their discount off the MSRP for the part I needed made this part very affordable.
Thank you, **** Hannah Toyota parts department.
I will definitely check your offerings again when I need another part for the used 2012 Toyota 4runner I just purchased.
Steven Cook
Gig Harbor, WA"
"I called to order parts. The retail prices the guy at the counter quoted were higher than the prices on the website. So I entered the order on the website, selected something lik ~"pick up the parts locally", and saved $35.
Why not just let the guy at the parts counter give me the same price as your website?"
"The part that I was looking for, 521210C010, just has a tiny image. It's basically a snip of the owner's manual. I would prefer to see a picture of the part itself. Otherwise, no complaints about the website."
"Seriously. Your website ****. It’s beyond painful to use. You lose out in so many sales because I don’t want to deal with your crap. "
"needed bolts for my 2002 4runner sr5, lower ball joint. Picked the alternate higher torque bolts. Quick find, Local store with discount. experience was good."