"I got my parts very quickly and they all fit my car."
"Like the title says .. The price hooked me ... The Shipping was way faster than expected.. I'd definitely buy here again..."
"Placed a large order of parts for a 2024 Tacoma. Bryce Oliver was excellent to work with, professional, competent, very helpful and patient answering the numerous questions I had. Best place in the South Sound and I will be back to buy more accessories and parts.
Also, a Shout Out to Tom Legarde who also assisted me and provided Service information and pricing for a wheel change and alignment.
Thank you,
Terry Schwab"
"this email is the most bothersome and problematic of the whole experience"
"Always a fast and efficient experience buying parts at Toyota of Olympia. Online checkout is easy and the order is always available quickly. Pick-up is as quick as walking in and walking out with the order, and the guys are polite and professional."
"Should have excepted the drink offer when I walked into the store. Sometimes I just respond wrong..................I'm not use to good service! Thanks everybody for the your help."
"Price better than in store"
"I order all my parts online through your store."
"I arrived to pick up some items that I ordered online. There were two customer service agents and one other customer. One agent was helping customer and the other was on the phone with another customer. After customer leaves, agent worked on computer. Colleague approaches agent and communicated with each other. I continue to wait. Colleague leaves and agent returns to computer. I continue to wait. After 10 minutes, agent who was on the phone asks me if I need assistance. I said yes, and he was very helpful. Other agent remains on his computer. I was not even acknowledged from the other agent. Wish was there a pickup area only and not have to deal with inattentive agent."
"On 05/12/24 I came into the Toyota of Olympia parts department and obtained the following parts: 3 plastic mud flap clips, part number 90467-07188 at a cost of $6.24 per clip, total price $18.72. I also order 2 fender well screws with washers, part number 90080-15091, at $4.83 per screw. I thought at the time it was rather a high price for the small parts, but paid and left. Later that afternoon I found I needed five additional plastic clips. Because the parts department was now closed, I ordered the parts from the Toyota of Olympia online parts store. I was able to order 5 plastic clips, part number 90467-07188, for $1.50 per clip, for a total price of $7.50, $8.23 with tax. Either your in person parts prices are pmped up significantly for in stock convienence, or there is an error with your parts department computer. I plan to show the parts department both invoices when the online parts order is received. I would hope that you can provide a reasonalbe explantation for this great price discrepancy."
"Ordered several times and always have good service."
"Excellent help, solved problem!"
"I’ve been working with Bryce and the other young man in parts on finding parts for an old Toyota. They have been so patient and helpful working with me (a middle aged lady) on the phone, in person, and via email. "
"Called them by phone to the parts department, they picked up the phone and hung up without saying anything. You can hear them picking up the phone and setting it back down. I don't care how busy you are, you need to learn to talk."
"Great first visit, my part guy was nice, he helped me with the part pick up and also double check the part number for me. It was a great experience, and first time seeing a biscuit house inside the dealership as well! Great visit!"