"I arrived to pick up some items that I ordered online. There were two customer service agents and one other customer. One agent was helping customer and the other was on the phone with another customer. After customer leaves, agent worked on computer. Colleague approaches agent and communicated with each other. I continue to wait. Colleague leaves and agent returns to computer. I continue to wait. After 10 minutes, agent who was on the phone asks me if I need assistance. I said yes, and he was very helpful. Other agent remains on his computer. I was not even acknowledged from the other agent. Wish was there a pickup area only and not have to deal with inattentive agent."
"On 05/12/24 I came into the Toyota of Olympia parts department and obtained the following parts: 3 plastic mud flap clips, part number 90467-07188 at a cost of $6.24 per clip, total price $18.72. I also order 2 fender well screws with washers, part number 90080-15091, at $4.83 per screw. I thought at the time it was rather a high price for the small parts, but paid and left. Later that afternoon I found I needed five additional plastic clips. Because the parts department was now closed, I ordered the parts from the Toyota of Olympia online parts store. I was able to order 5 plastic clips, part number 90467-07188, for $1.50 per clip, for a total price of $7.50, $8.23 with tax. Either your in person parts prices are pmped up significantly for in stock convienence, or there is an error with your parts department computer. I plan to show the parts department both invoices when the online parts order is received. I would hope that you can provide a reasonalbe explantation for this great price discrepancy."
"Ordered several times and always have good service."
"Excellent help, solved problem!"
"I’ve been working with Bryce and the other young man in parts on finding parts for an old Toyota. They have been so patient and helpful working with me (a middle aged lady) on the phone, in person, and via email. "
"Called them by phone to the parts department, they picked up the phone and hung up without saying anything. You can hear them picking up the phone and setting it back down. I don't care how busy you are, you need to learn to talk."
"Great first visit, my part guy was nice, he helped me with the part pick up and also double check the part number for me. It was a great experience, and first time seeing a biscuit house inside the dealership as well! Great visit!"
"I brought car in for 6-month service. I was told there was nobody there that could answer some questions about my hybrid. Although I was later contacted by someone that offered to chat with me, I clearly stated that I had questions I wanted answered when I was bringing the car in. Also- I have always had a slow leak in one tire which I requested fixed. I was not told it had been fixed and it appears it wasn't as it continued to lose pressure. If they don't do what's requested, then how can you trust that anything being done is actually being completed? On a very minor item- customer coffee was out. "
"I am working on replacing my engine in a 2006 Scion xB. I purchased a replacement engine from one of the vendors that deal in used engines under a certain mileage. Well I got the replacement engine and low and behold their are sensors on the engine that do not fit the wiring harness for my Scion. Isaiah was amazing! I was able to take pictures of the engine and pull the VIN off the engine, he was then able to search what vehicle that came off of, the sensor that was there and identify the sensor I needed and determine if I could replace the sensors. He then proceeded to process my order and get me what I needed. THANK YOU!
I will be going back to Toyota of Olympia and may very well likely purchase my next vehicle from them."
"Very fast timeframe on receipt of the parts. Quick and easy pickup. Thank you."
"Excellent, friendly professional service and assistance, shout out to Tom and Ryan!"
"Fast and great deal. Would order again if I need anything."
"Ordering was super easy. Communication on orders status was awesome. Pick up fast and simple. "
"Couple of workers were talking so took awhile for them to acknowledge me but they got my order quickly."
"I needed some parts for my 2006 Tacoma. I first inquired of I-5 Toyota in Chehalis and the quote was outrageous; as I have come to expect of them. I then tried online but was unsure if what I was ordering was everything for the job. Plus, some sites said they couldn't get the part(s). In my frustration, I remembered that I had my truck serviced at Toyota of Olympia once and the experience was good, so I called. The nicest young (?) man helped me. We discussed the job, what additional parts I might need and he provided a quote. The quote was a little over $100 LESS than I-5 Toyota. I had been told that I could get the parts even less expensively at Toyota online and I asked about that. It was confirmed and when asked, he willingly provided the parts numbers. I ordered online to be delivered to Olympia to pick up. The outcome? I am very likely going to start driving to Olympia be get my truck serviced.
The employee that was working the parts desk on 9/13/2023 is worth keeping and mentoring for a future with Toyota if he wants it. A bonus would be nice but a career will have more value, as he has qualities uncommon to the average employee.
Happy Customer"