"I do not like this dealership at all. I always feel it is ready to rip me off. I went in for a wheel cover. I received an email that Black Friday was offering 25 percent off parts. The gentlemen was all along, looked bored and quoted me 144.00 for the cover, along with 15.00 to ship it to me. So, I was testing him to see if he was going to tell me about Black Friday... nope. I had to ask about it and he told me that I had to order it from my computer and that he was not able to do it. Although, he did write the part number down. I went home and placed an order for 66.00 which included shipping. It did ship from Santa Maria.
Hmmm. Strange.
I feel your dealership is just lacking in so many ways. I would not purchase a new Toyota there either. I have gone in with several questions before because we were thinking about a RAV 4 and it was mainly, "We have no inventory". OK, that is fine but what about my questions. I guess I wasn't a sale?
So, my experience has not been good in sales or parts.
I hope this helps you to decide ways to maneuver in a better way.
Thanks for the survey."
"Ramiro and Dave in parts are the best. Always courteous and help me find the parts I need.
I consider them friends,
Thank you both for great service!! And the complimentary coffee is pricess"
"Junior was wonderful and easy to work with. He made our truck buying experience a comfortable encounter. "
"SM parts dept didn’t call back"
"Smooth sailing, efficient, great communication"
"Employees in the parts department were really helpful in finding me the right parts for my Land Cruiser. They even pointed me in the right direction to get free shipping to my house. Thanks a bunch."
"Not fast delivery I'm living cal 92897"
"I had no problem at all locating the part I need. "
"online ordered a muffler for my daughters prius c. SM Toyota makes it simple and make sure you get the correct part using the VIN. free shipping and competitive parts pricing is a no brainer. "
"Online shopping made easy. Thank you"
"I made an error on my order and the dealer was able to help me. Very much appreciated!"
"Can't say enough about how easy Toyota of Santa Maria makes getting tough parts online. This, and they have rapid shipping!!!"
"coupon for free shipping over $75 was great! not fair to pay so much for shipping if the parts already cost $300"
"I hopped on here after I couldn't find what I needed on my usual parts site. Easy enough to use their site, verified fitments and double checked myself using the provided diagrams. A few of the parts I wanted were more expensive here but for the parts I NEEDED Santa Maria surprisingly had better prices than any of my local Toyota Dealers, so I'll happily wait for it to ship & enjoy my savings beyond my wait times."
"Love shopping here so easy and original parts at an affordable price thanks "