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Product & services pricing
0.00/5
Chance of future purchase:
3.13/5
Shipping & packaging:
0.00/5
Customer service:
5.00/5
Return/Replacement policy:
0.00/5

Verified
5/5

2024-12-16

Great Staff

"Great job keep up the good work !!"


Verified
5/5

2024-12-12

Excelllent

"Everything was perfect part was correct "


Verified
1/5

2024-12-09

Didn't ship

"Never sent the parts, still waiting"


Verified
5/5

2024-11-27

Great Service

"Happy with the level of professionalism that I received from Rick he answered all my questions and resolved all issues.
10/10
"


Verified
5/5

2024-10-31

A+ FAST SHIPPING TO VA!

"Processes order fast and received it ! Thanks!"


Verified
1/5

2024-10-07

Completely Dissatisfied

"I ordered a screw-in oil cap, and what I received was a rubber plug that DID NOT FIT.
Then to put the cherry on top of this dog pile, I took the part to my local Toyota dealer and they flatly refused to take the part OR to refund the money that I wasted in this item!!

Way to go Toyota!!
"


Verified
2/5

2024-10-01

Delivery

"Takes a very long time to deliver, order 3 weeks ago and I still don’t have my package "


Verified
1/5

2024-09-26

Zero follow up from Parts and Service Department

"Will not recommend this dealer for parts or service. I have ordered parts from here and received no follow up In regard to when it would be ready, I always have to Initiate the pick process by emailing after I order a couple of days after. I’ve been denied service with an appointment due to the service department being backed up for the day. "


Verified
5/5

2024-09-25

Excellent Experience

"Fred and Guillermo provided us with a great car buying experience. Very happy with our new Toyota!"


Verified
1/5

2024-09-10

Ordered my part a week ago, still hasn’t shipped! Called on 9/9/24, a day ago and person I spoke with said it was ready for shipping. N yet

"Not good, poor service. Over a week to send a part that’s in stock."


Verified
2/5

2024-08-05

Haven’t shipped my order or statused

"Placed an order for floor mats a week ago since I couldn’t find mine on Amazon. Keep getting emails from you about my “experience” but you haven’t shipped or given me a status update. The amount you charge for this crap you should be able to at least give a time frame so I don’t have to worry my money is being taken."

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Likelihood of customers making future purchases

Verified
5/5

2024-06-29

Excellent!

"The Best of the Best… All Perfect..!"

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Likelihood of customers making future purchases
Overall customer service

Verified
5/5

2024-06-08

Easiness

"It was a brief to order parts"

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Verified
1/5

2024-05-17

Just awful

"Placed a parts order online. It's been over 48 hours and I haven't received an email that my order is ready for pick up.
The email address listed in the order confirmation to contact the dealership is not valid.
Just a huge waste of time.
"

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Verified
1/5

2024-05-09

NO ONE KNOWS ANYTHING

"I PLACED AN ORDER TO PICK UP AND I HAVE NOT RECEIVED ANY NOTIFICATION, ONE TRIED TO TALK TO YOU AND THEY PASSED IT FROM PHONE TO PHONE"

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Overall customer service