ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5

Verified
3/5

2018-10-03

"I was frustrated with the reorder. I would just like to submit to order more of the same order and I had to redo the entire order. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

Verified
5/5

2018-10-03

"super fast turn around and great product for price"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Verified
5/5

2018-10-03

HJ STRONG

"We have ordered from yall for several years, great quality, and pricing! Always pleased! The kids love it!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Verified
5/5

2018-10-03

My new favorite

"Shaw and team answered all my questions. I was concerned that I could not see the final product however was assured they forward that prior to production. Also was super happy to see their pricing. Same item was higher on a competitor's site. Looking forward to using them in the future as well."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Verified
5/5

2018-10-03

Happy First Time Trophy Shopper

"Very user friendly website for this grandma!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

Verified
5/5

2018-10-03

Always go with you guys!

"We have been using Trophy Depot for 4 seasons of baseball and 1 season of all-stars. No one can beat your prices, quality and turnaround time! We love you guys!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

Verified
4/5

2018-10-03

Great Prices, Easy Ordering & Engraving, Beware of fine print on "FREE" shipping

"Trophy Depot has a great selection of medals that I was able to choose from. I purchased for 2 different wrestling tournaments we are hosting this year and ordered 2 different styles with different engravings. The whole process was easy. My only issue is the whole advertising thing of "FREE" shipping on orders over $95.00, but then when you are checking out, I discovered that there would be a shipping charge of $11.00 because of my paying with a Purchase Order. I feel like this is a little bit of a bait and switch tactic, and I don't like to do business with companies that pull this type of behavior. However, with that being said, they did have the cheapest prices I could find online. I have not seen the product yet, but if it is what I expect it to be, I will definitely order through them again if they continue to provide the best deal. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Verified
1/5

2018-10-03

No Loyalty to their customers

"I placed an order and realized I needed more of the product than what was ordered. I called within 24 hours as the additional products alone would not qualify me for free shipping (but the order I had placed less than 24 hours earlier did). I was ordering the exact same product with same engraving.

I have ordered multiple times a year from this company for the past 3 years. I explained how I am a loyal customer and have a limited budget as a government entity if there was anyway they could help with the free shipping. My other order had not shipped yet so they could just hold it and ship it all together.

They said sorry. Would not offer any sort of assistance. They said people call and try to add on all the time it doesn't matter there is nothing they can do I have to place a new order and pay for shipping.

This was really bad customer service. I would rather pay a few dollars more to a local business than order online again from this company that does not appreciate its customers.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
3/5

2018-10-03

Mock up

"I would like to see a mock up. Also I am only looking for a logo not the lettering and I am unsure if that means that my order will be held"


Verified
5/5

2018-10-03

I'd give them a trophy for great service!

"Trophy Depot is easy to use, great to work with, and provide super quality trophies. We've used them for years and will continue to do so."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

Verified
5/5

2018-10-03

ANOTHER SIMPLE & SUCCESSFUL ORDER!

"LOVE YOUR PRODUCTS! VERY HAPPY WITH YOUR SYSTEM! THANK YOU SO MUCH!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Verified
4/5

2018-10-03

Easy and Versatile Trophy Design

"Very easy t order a versatile variety of trophies for my baseball team"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

Verified
5/5

2018-10-03

"I have had a great experience with their service and product"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Verified
3/5

2018-10-03

"If the trophy arrive on time and with the correct wording/logo, I will be satisfied. For some reason, it did not allow me to choose which of the free stock logos I would like. When I tried to get help via chat, the agent was not very helpful"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Verified
5/5

2018-10-02

Great selection to make our contest that much better

"Great selection of options and the itemized effect different choices had was very clear as well as the discounts for different bulk quantities.

Estimated delivery dates where also upfront and clear.

Looking forward to receiving the items and hopefully ordering more in the future.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases