ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
4.66/5
Chance of future purchase:
4.73/5
Shipping & packaging:
0.00/5
Customer service:
4.72/5
Return/Replacement policy:
0.00/5

5/5

2011-11-11

"Quick turnaround was much appreciated."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

5/5

2011-11-09

"I have ordered with Trutechtools several times and have been extremely happy. Customer service is the mark of an enduring company. Trutechtools will be around for many years, because their customer service is 2nd to none. They have always answered any questions I've had in a professional and timely manner. They also ship their product faster than expected. I highly recommend Trutechtools for any purchases you may have. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

5/5

2011-11-08

"Great product, easy shopping, fast shipping. I don't know how I got anything done before."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

5/5

2011-11-05

"Great! Immediate delivery of electronic book."


5/5

2011-11-03

"Sales/Tech support answered all questions via phone. Offered certified contractor discount. Shipment arrived before expected.

Very professional!

JPS
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

1/5

2011-10-23

"I have not received any products yet"


Rep reply posted 2011-11-12
A rep from TruTechTools.com, BillSpohn, has responded:

“Customer has not received product because we never received payment or a credit application complete to credit approval process. Product was in stock as advertised and ready to ship. We tried to contact customer through e-mail and ResellerRatings with no success. We were very dissatisfied with this transaction also.”


5/5

2011-10-07

"Great place to buy tools. Prices are reasonable and staff are friendly and knowledgeable. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

5/5

2011-10-03

"Would order again without hesitation from Trutech. Customer service was very helpful in answering all my questions with the product I had ordered. It was delivered when it was suppose to. And we are happy with our item. Trutech had the losest price, and believe me I shopped around."


4/5

2011-09-30

"Good website, good prices. Good customer support. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

4/5

2011-09-30

"Everything went well, no issues"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

5/5

2011-09-28

"Got a great deal on a self service kit for the 327-1 Testo combustion tester. They did notify me that i had to send it in to get the firmware updated and included a contact number, as well as a phone call. Great customer service!"


5/5

2011-09-21

"Product was as advertised and shipping was faster than expected. I will definitely refer others to Trutechtools.com"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

5/5

2011-09-19

"they are always informative and helpful, I always have lots of questions and they always have the right answers.

"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

5/5

2011-09-06

"Truetechtools did well by me, I ordered my Bluevac micron meter and received it quicklyand in good condition.
"


5/5

2011-09-01

" TRUTECHTOOLS WAS EASY TO WORK WITH.SERVICE WAS PROMPT
AND FAST.I ORDERED THE WRONG TEMPERATURE SPRING CLAMP FOR
MY DIGITAL GAUGES AND THEY MADE RETURNING THE ORDER AND GETTING
CORRECT PART ORDERED VERY EASY.I PLAN ON ORDERING FROM THEM
ON A REGULAR BASIS.
THANK YOU
RICK L FARR
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges