"Having dont business in the past ive never had a problem with wrong parts. Although.i have not received the rest of my recent order."
"All Good, will use them again."
"Received it a couple days after expected shipping but it was because of the hurricane good price on the part I ordered"
"Replaced the fan blower motor, perfect fit and corrected my problem. Arrived fast and in excellent condition."
"Fair pricing, fair shipping pricing "
"Awesome company to do business with. Super fast shipping. Definitely recommended them"
"Had problems with shipping damages but coustomer service was above and beyond to make sure I was taken care of I would refer to anyone without any problems. Thank you for your outstanding service it's well appreciated. "
"Quick delivery and service great product "
"It was excellent when it finally came to the right address "
"Your company treated me with professionalism and respect from the time I ordered till I
had to return the purchase. I must say it was a wonderful experience. I hated to have to send
it back but even then, your company was very gracious and helpful. Thank you, I most definitely will
order from you again as well as refer you to others. Glenda Presnell at B&D Auto Repair."
"The return policy is horrible. Purchased parts for a truck that their website said would fit. The parts were not the correct fit. Company would let me return the parts but their restocking fee's and shipping fees cost more than what would be refunded. I would end up paying to return the parts!! Please find another company to purchase your car parts, this one needs better policies. "
"Website clearly advertises ease of return. Points you to create a self-service return ticket which does not give the option to return. Seems like an act of fraud or at the very least a lie of truckid to present items as returnable."
“Thank you for sharing your experience with us.
I am showing order successfully processed shipped and delivered, there are not other notes, could you please specify the issue?
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"Been asking for an email for 10 days thru two different customer service reps. Nothing. Finally lodged a complaint thru PayPal. Could nit recommend these folks. Likely my last encounter with them unless they get their act together."
“Thank you for sharing your experience with us.
I don't show any notes about client contacting us and reporting the issue, the order was paced on the 4/23rd, and shipped on 4/24th via FEDEX: 273828098071, there were no delays.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"All information about product was correct and delivered quickly."
"My piece came broken. I paid a lot of money for it and came broken. I make the reclamation and be waiting and nothing. It’s incredible. Why don’t send me a new piece or give me a refund so I can buy i new one. I ordered because a need ir ASAP and the service it’s been horrible. I will never recommend this shop."
“Thank you for sharing your experience with us.
We are terribly sorry Fedex damaged the package, I will do my best to speed up the replacement.
The replacement order was processed and should ship later today via Fedex: 273963593939
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
A rep from TruckID.com, AliceCARiD, has responded:
“Thank you for sharing your experience with us.
I'm sorry to hear about the difficulties you're experiencing with returning your parts. We understand your frustration and want to make the process as smooth as possible for you. Based on the product description indicated on the website product page, the ordered products are direct OE (Original Equipment) replacement parts. This means that item will fit only if the OE part number of your factory part that you are looking to replace, matches to the one indicated on the product page. Since the ordered item did not fit, looks like not the correct part was ordered for your vehicle. Please reach out to our customer service and we will gladly assist you with the return.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”