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Verified
5/5

2006-03-31

"Amazing resource for any vinyl aficianado. I ordered the incorrect stylus at first, but they have a free exchange policy and I was able to get my correct needle in no time; these guys are incredibly knowlegeable, and I definitely plan to shop there in the future. "

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Verified
5/5

2006-03-26

"I received the ma 3002 needle I ordered and got the turntable all set up and started playing my albums yesterday! I’m in heaven! Thanks so much for being such a great resource."

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Verified
5/5

2006-03-25

"The Hicks Family wrote:
> Walter received his needle cartridge. It was a perfect match for his old turntable. I installed it without any problems. Walter and his wheelchair confined wife are listening to some of their old albums again.
>
> Thanks,
> Dale Hicks
> P.S. I am Walter neighbor........
>
>
>
> TurntableNeedles.com Order Confirmation wrote:
>
>> Dear *Walter Sharrer,*
>>
>> We would like to inform you that your order 43378 placed on 3/17/2006 1:14:00 PM has been shipped.
>>
>> If you have any questions or concerns, please do not hesitate to contact us.
>>
>>
>> *Order Notes:*
>>
>> Yes, Worked o.k. for me. Also called toll free number and the costumer service rep was very helpfull
>>
>>
>> *Order Shipped Via: *USA ONLY! Free Ship-Any Item 1st Class 1-7days Avg.
>>
>>
>> PLEASE NOTE! The above info is auto-generated when your online order is completed by
>> you or when we transfer your phone order to the website. It generates again, when we change
>> your order status to 'complete' and place it in the outgoing mail bin here in our office. Depending
>> on the time, it may take 0-24 hrs for your order to actually enter the mail or FEDEX system.
>>
>> ALSO, if after we mark your order 'complete', a 'tracking number' appears above for your priority mail package, it's really a delivery confirmation number. Meaning
>> it will only appear at usps.com after its been delivered to you.- the same holds true
>> if you added delivery confirmation for $1.99 to your free shipping. If we sent your order
>> via global Priority mail outside the USA then the 'tracking number' _/might/_ appear
>> on your country's mail system or import customs website, sometime _/after/_ it leaves the USA.
>>
>>
>> After you have _received and resolved_ any questions about your order,
>> please take a moment to rate our service and website at RESELLERRATINGS.COM .
>>
>> Thank you for trusting us with your turntable related needs.
>> The service and research team,
>> turntableneedles.com
"

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Verified
5/5

2006-03-24

"I made a very wise decision to buy from this dealer. The application was exact. I will buy again from this dealer and I highly recommended. Thank you very much."

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Variety of brands and products offered
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N/A
Ease of ordering online
N/A
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N/A
Ability to determine if a product was in-stock real time
N/A
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
N/A
Overall technical support
Making decisions on their own
Being easy to reach
Being trustworthy
Being knowledgeable
Resolving problems
N/A
Overall customer service
Customer service being knowledgeable
Customer service being trustworthy
Customer service resolving problems
N/A
Customer service making decisions on their own
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Verified
5/5

2006-03-17

"Arrived on time Completely satisfied. I'll recommend this shop to my friends. Thanks."

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Verified
5/5

2006-03-15

"An excellent product. Packed with care and promptly shipped. Thank-you for making hard-to-find products easier to locate. I have two other projects which I will be needing belts for, and I will come here for them. Thanks again!"

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Verified
5/5

2006-03-14

"Found and ordered a hard to find needle for my technics SL-DD2 turntable. After 10 days I had it hooked on and working at a reasonal price.
Thanks TurntableNeedles.com, I shall return in due time.
"

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Verified
5/5

2006-02-02

"I am very pleased with the quality of the product I ordered and received, along with the responsiveness of the communications involved in the transaction.

When I originally placed the order for a replacement turntable needle, I inadvertently provided the incorrect specifications. Upon receipt of my order, I came to realize my error. The incorrect order was returned and exchanged promptly for the correct needle.

I can hihgly recommend turntableneedles.com to others without hesitation
"

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yuG
Verified
5/5

2006-01-22

"First, a word about "the others." In this case, Panaxonic America. They didn't have the knowledge to ask me the right questions, and sold me a stylus for their turntable (SL-QL1) without asking if I had changed the cartridge. I had some years ago, and did not remember doing so. Blame that on a "Senior Moment!" When I called to say that the stylus they sent was incorrect, they said "send it back" and then referred me to an appliance site on-line. That didn't work, so I did a web serch and found your site. With a phone number!

I don't recall who I talked to, but he walked me through until we found the right stylus, about 15 minutes of time to get me navigated through the site.

I placed my order on the 17th and received my stylus on the 27th, a lot faster than I expected.

Great job! and I will return in the future as needed.

Thank you
"

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Verified
5/5

2006-01-21

"Very satisfied. The web site is very hepfull. A lot at information and images. I have lost my needle, and was able to locate the correct model with help of the web site. I am in Mexico City, and the needles arrived before the promised time. Everything was right. Very happy customer, and of course I will shop again with them."

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Is easy to do business with
Is trustworthy
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Being easy to reach
N/A
Being knowledgeable
N/A
Resolving problems
N/A
Making decisions on their own
N/A
Being trustworthy
N/A
Overall customer service
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Customer service resolving problems
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Verified
5/5

2006-01-16

"The graphics on the site for to indentify turntable needles are amazing and I found this very helpful. The staff was also very helpful when my check was delayed in the mail. I will probably order from them again when I need another needle"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall technical support
Being easy to reach
Making decisions on their own
Being trustworthy
Being knowledgeable
Resolving problems
Overall customer service
Customer service being knowledgeable
Customer service resolving problems
Customer service making decisions on their own
Customer service being easy to reach
Customer service being trustworthy
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2006-01-09

"Belts arrived and installed. Sansui SC3110 is running like new again.
Thank you for operating such a valuable business.
I don't know how I would have fixed my deck without you!
Dave H.
"

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Is easy to do business with
Is committed to quality products and services
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Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Being trustworthy
Resolving problems
Being easy to reach
Being knowledgeable
Making decisions on their own
Overall customer service
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being trustworthy
Customer service resolving problems
Customer service being easy to reach
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2006-01-02

"Purchased a new stylus for my turntable so I could convert vinyl to CD. This needle was ordered and paid through paypal on Thursday afternoon and it arrived from the west coast to Kansas City in two days. It works great. The price was the lowest that I could find online and the free postal shipping was a non-issue with delivery within 48 hours. Could have paid for overnight shipping but it subsequently would have been a waste of money since it was Saturday before I could do anything with the stylus anyway. They have a relative easy to use website and handled my order quickly. "

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Verified
5/5

2005-12-31

"A superb, knowledgable seller. Shipped my order the same day, even during holiday season! I wasn't even charged for shipping!!! The stuff arived in a nice envelope in 3 days - all the way to NYC.
No problems! Buy with confidence!
"

Detailed Review Benchmark + -
Overall quality of the company
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Value the company offers
Is trustworthy
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Overall technical support
Making decisions on their own
Being easy to reach
Being trustworthy
Being knowledgeable
Resolving problems
Overall customer service
Customer service resolving problems
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being trustworthy
Customer service being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2005-12-23

"I started looking for a needle for an old record player and found a store locally. I ordered the part and after 3 weeks I called to check on it. they told me the store was going out of business and the order was never placed. They told me they had no idea where I could get the part. I did a internet search as soon as I got off the phone and found turntableneedles.com. The search methods for the site were perfect and I found the needle and received it 3 days later. In fact I am writing it the day I received it. To top it off it is the heart of the Christmas season. I got the needle and it fits perfectly. I bought 2 just in case I needed it later. This is one of the best websites I have ever visited for prompt service and amount of products available. I can't thank them enough, and my son thanks them too now he can listen to his Beethoven records!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall technical support
N/A
Resolving problems
N/A
Being trustworthy
Being easy to reach
Making decisions on their own
N/A
Being knowledgeable
Overall customer service
Customer service being easy to reach
Customer service resolving problems
N/A
Customer service being trustworthy
Customer service being knowledgeable
Customer service making decisions on their own
N/A
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site reliability
Web site being easy to use