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Verified
5/5

2005-07-27

"Easy to use web site, product in stock, questions answered quickly, prompt delivery... If only all online resellers could be this efficient!"

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N/A
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Overall customer service

Verified
5/5

2005-07-26

"Always outstanding everything. Long-term highly satisfied and happy customer."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
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Overall web site
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Verified
5/5

2005-07-25

"Excellent experience in every way. To locate an original needle for an excellent but now obscure turntable is a daunting proposition, Steve was incredibly helpful, product exactly as described, delivery fast.

Very good.
"

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Verified
5/5

2005-07-15

"Steve was very helpful in the purchase of two different stylus for old turntables. Very quick response to email questions, identified what we needed from scanned images, and shipped our products immediatly. We're more than pleased with the service provided. A pleasure doing business with and highly recommend. Joy Thisted"

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Overall quality of the company
Pricing of products and services
N/A
Value the company offers
Is consumer focused
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Overall technical support
Resolving problems
N/A
Being knowledgeable
N/A
Making decisions on their own
N/A
Being easy to reach
N/A
Being trustworthy
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Overall customer service
Customer service making decisions on their own
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Customer service resolving problems
Customer service being trustworthy
Customer service being knowledgeable
Customer service being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

5/5

2005-07-05

"Excellent seller. I had purchased the wrong part and I was able to return the wrong part for the right one which they researched for me free of charge. I then exchanged it for the right part and was refunded the difference. Very personal touch. Would do business with again. Thanks!"

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Pricing of products and services
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N/A
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
N/A
Overall product shipping and delivery process
Ease of checking delivery status
N/A
Delivering products on-time
Being updated on the exact date the delivery was sent
N/A
Delivering products damage free
Overall technical support
Being trustworthy
Being easy to reach
Making decisions on their own
Being knowledgeable
Resolving problems
Overall customer service
Customer service making decisions on their own
Customer service being trustworthy
Customer service being knowledgeable
Customer service resolving problems
Customer service being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
5/5

2005-06-21

"I'm impressed with the professionalism and the speed on which I ordered and received the turntable belt. I new nothing about turntables and they helped me disassable it, find the belt, measure it and put it back together. Peace of cake! If you like the old vinyls and have a machine at home that's not working try this store. They will help you enjoy your LPs again!!!
"

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Verified
5/5

2005-06-19

"I received the two toner arm belts about three days after I ordered them. They were a perfect fit and as a matter of fact they are MUCH stronger and thicker than the origional SONY that came with the unit. The website's instructions for cleaning the pullys and instaling the belt was very helpfull. I now have my old linear tracking turntable back in full operation just like the day I bought it. I never thought I would be able to use it again. I would recomend purchasing from TURNTABLENEEDLES.COM for all your turntable needs. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Overall technical support
N/A
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Resolving problems
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Being knowledgeable
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Overall web site
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Verified
5/5

2005-06-14

"Paul & Kathy wrote:

Thank you for the extraordinary service. We received the needle today and it fit perfectly. It is a real pleasure dealing with professionals.Sincerely,Paul Coffey
"

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Verified
5/5

2005-06-09

"Excelent site, sxcelent choices, excelent service. Quick, free shipping and part is better than the original.

Thanks for helping me to play my old records!! Will definatly order a new stylus from them!!
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall technical support
Being trustworthy
Being easy to reach
Making decisions on their own
Resolving problems
Being knowledgeable
Overall customer service
N/A
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Verified
5/5

2005-05-24

"Good inventory and excellent after-sale service! 2 days, start to finish, and the first day was a SUNDAY!

Thanks again, and I'll be back...
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Overall technical support
N/A

Verified
5/5

2005-05-19

"This is my second purchase and as before I am very impressed with the service and communications The products are top notch!! PayPal is an added bonus!!! Thanks
My 3rd order (36715) arrived in AB Canada in 5 days. EXCELLENT!!!! Thanks again!!!!
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall technical support
Making decisions on their own
Being knowledgeable
Being easy to reach
Being trustworthy
Resolving problems
Overall customer service
Customer service resolving problems
Customer service being easy to reach
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being trustworthy
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
5/5

2005-05-12

"Excellent service. Fast delivery. Great, easy to use web site. OEM parts.

The new needle and belt has the old turntable working great; makes me want to dig my old tube amp out storage.

"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Overall technical support
Being easy to reach
N/A
Being knowledgeable
N/A
Being trustworthy
N/A
Resolving problems
N/A
Making decisions on their own
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Product Returns/Refunds/Exchanges
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Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
5/5

2005-05-09

"I ordered the item Friday night and it arrived by noon the following Monday. Local merchants can't provide that quick turna around time."

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Verified
5/5

2005-05-04

"your site is the best I have ever seen, so much info. Someone has done a lot of work on this site, and I really appreciate it. My needle arrived so quick the ink wasnt dry yet ! great packing and nice item, thanks soooo much....greg"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Being easy to reach
Resolving problems
N/A
Being knowledgeable
Being trustworthy
Making decisions on their own
Overall customer service
N/A
Customer service being trustworthy
Customer service being knowledgeable
Customer service being easy to reach
Customer service making decisions on their own
Customer service resolving problems
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Product Returns/Refunds/Exchanges
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Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2005-05-03

"My order arrived in the UK seven days after I placed it. It was an obsolete Shure stylus. I have been trying to find one of these for a long time, so I am absolutely delighted. Couldn't be better really. Even the price was fair! I had no problem whatsoever with this service and wouldn't hesitate to use it again. Jake. Leicester. UK"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
N/A
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
N/A
Overall technical support
N/A
Making decisions on their own
N/A
Being easy to reach
N/A
Resolving problems
N/A
Being knowledgeable
N/A
Being trustworthy
N/A
Overall customer service
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Customer service making decisions on their own
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Customer service being knowledgeable
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Product Returns/Refunds/Exchanges
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Overall web site
Web site reliability
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Web site being easy to use
Speed of web site