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Verified
5/5

2005-02-16

"I found this company to be very responsive and the order was completed accurately and quickly.
No problems. Highly Recommended.
"

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Pricing of products and services
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Value the company offers
Is trustworthy
Is consumer focused
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Is committed to quality products and services
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Overall quality of ordering process
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Ease of ordering online
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Verified
5/5

2005-02-13

"ordering, packaging, mailing just perfect. no complains. The product quality was as expected / described.
Overall the perfect mail order for me - the needles arrived just in time!!
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Overall technical support
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Overall web site
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Verified
5/5

2005-02-12

"I was very impressed with your service and the very fact you have a website for the item I needed saved me from buying a new turntable which, by the way, are not that cheap. Keep up the good work. Thanks again for your prompt service. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall technical support
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Being knowledgeable
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Resolving problems
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Being easy to reach
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Making decisions on their own
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Overall web site
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Verified
5/5

2005-02-11

"I was pleasantly surprised at how little money and effort it took to get my turntable working again. This company is an asset to those of us who know little about them and probably to those who do. The pictures and explanations helped me pick the correct needle the first time, and I am enjoying the sound right now. On top of that, my needle got here in 3 days! I will be ordering more parts in the future, thanks!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
N/A
Overall quality of ordering process
Ability to determine if a product was in-stock real time
N/A
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
N/A
Being easy to reach
N/A
Making decisions on their own
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Resolving problems
N/A
Being trustworthy
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Being knowledgeable
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Verified
5/5

2005-02-06

"Wow! What a great experience. I felt the price was great and the product beat me home from my weekend getaway! The website pictures helped ensure the proper part as well as the cross-reference database. Keep up the good work and I will continue to look here for parts first. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Overall technical support
N/A
Being easy to reach
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Making decisions on their own
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NGL
Verified
5/5

2005-02-03

"This was the first time ordering from your site-the visuals on it were extremely helpful and the shipping was VERY prompt. The needle I ordered is exactly the one I needed and it has been put to use already. Thanks for the good service!
NL in NY
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is easy to do business with
Is committed to quality products and services

Verified
5/5

2005-01-29

"Just wanted to say thanks for the help in getting a needle for our turntable. We haven't bee able to use it in yrs. Our son is now into vinyl and has been bugging us for months to try and find a needle. After visiting several different web sites and wondering what in the heck I was doing, looking at, or trying to order I came across your web site. It was so easy to use! After looking up my needle and matching it up I was still a little worried that I might have the wrong needle, so I emailed Steve and within 24hrs they sent me a pic of the same needle I had chosen. They also let me know if it was by chance the wrong one it wouldn't be a problem. The needle came as described and works like a dream.
Thanks Guys!
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
N/A
Value the company offers
N/A
Is trustworthy
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Overall technical support
N/A
Making decisions on their own
N/A
Being easy to reach
N/A
Resolving problems
N/A
Being trustworthy
N/A
Being knowledgeable
N/A
Overall customer service
Customer service being easy to reach
Customer service making decisions on their own
Customer service being trustworthy
Customer service resolving problems
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2005-01-25

"Outstanding service.

I received the stylus ordered in less than 48 hours (from OR to TX). It was for a very low volume selling cartridge, and I had been looking on & off for several years trying to find a replacement. I was doubtful about the inventory status, so I called to confirm stock. The guy on the other end answered so fast, I wasn't sure he really did check stock.

Surprise! It shows up in 2 days and it is the correct model for the stylus.

Fantastic job.

Steve B
Spring, TX
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall technical support
N/A
Being trustworthy
N/A
Resolving problems
N/A
Being easy to reach
N/A
Being knowledgeable
N/A
Making decisions on their own
N/A
Overall customer service
Customer service being easy to reach
Customer service being knowledgeable
Customer service resolving problems
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Customer service being trustworthy
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Customer service making decisions on their own
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Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2005-01-22

"This is my first order from TurntableNeedles.com. Support was there from the very first email correspondence, helping to find the correct belt to order. I placed an order for a belt and needle on Saturday morning and the order arrived at my mail box in Texas on Monday. I was so excited, as I have left my vinyl up on the shelf for way too long. But alas, the needle didn't quite fit. After a couple of emails back and forth, we determined the non OEM version of the needle I had ordered must have been just a faulty manufacturing run. Anyway, I was convinced of the correct number so they agreed to send the OEM replacement with just the additional premium charge. Now it is the Saturday of that same week and the mailman just brought me the correct needle that fits like a glove!

Now I am really excited! TurntableNeedles.com comes highly recommended from this music lover. Rickie Lee Jones (also highly recommended)is up first on the table.

Rick Rigler
Pasadena, TX
"

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Verified
5/5

2005-01-21

"I am very satisfied with "Turntableneedles.com"! Although this is the first item I bought from them, the business made their site so easy to use and make a purchase from that I will return again as a buyer. "First impressions" really make a difference and this company is on my favorites list now. "

Detailed Review Benchmark + -
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Verified
5/5

2005-01-17

"Another incredibly fast, positive experience with TurnTableNeedles.com... looking forward to more in the future :)

Steve accurately diagnosed a problem with my turntable via email... described how to fix it... and now I'm back in business! I am completely happy with TurnTableNeedles and Steve!
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
N/A
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Overall technical support
Resolving problems
Making decisions on their own
Being knowledgeable
Being easy to reach
Being trustworthy
Overall customer service
Customer service being knowledgeable
Customer service being trustworthy
Customer service being easy to reach
Customer service resolving problems
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
5/5

2005-01-13

"Excellent service...fast, super fast! Got exactly what i needed for my 1960's record player. Never thought i'd find it. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Overall technical support
N/A
Being easy to reach
N/A
Being trustworthy
N/A
Being knowledgeable
N/A
Making decisions on their own
N/A
Resolving problems
N/A
Overall customer service
Customer service making decisions on their own
N/A
Customer service being easy to reach
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Customer service being knowledgeable
Customer service resolving problems
N/A
Customer service being trustworthy
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2005-01-09

"This was my first order with this company; I ordered on Thurs.; received an e-mail on Thurs. that the order had been shipped and order was received on Sat. thru the USPS. The item was exactly what I ordered. I then determined that I needed additional parts to complete the repair; went on-line and ordered another part and received an e-mail later in the day stating that the part was shipped.

I'm throughly pleased with this company and it's service.

Robert L. Walker
Martinez, GA

1/11/2005
Placed a second order w/ TurntableNeedles.com and received the same excellent, fast service. This time I did not know how to replace the drive belt on the turntable. E-mailed TurntableNeedles.com and within a minute of my request for information regarding installation; I had received an answer and it was excellent instructions.

Thanks,
Robert L. Walker
Martinez, GA
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy

Verified
5/5

2005-01-03

"Quick and reliable. Received quality merchandise at a good price. Highly recommended. Thanks"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Overall technical support
N/A
Resolving problems
N/A
Making decisions on their own
N/A
Being trustworthy
N/A
Being easy to reach
N/A
Being knowledgeable
N/A
Overall customer service
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Customer service making decisions on their own
Customer service being trustworthy
Customer service being knowledgeable
Customer service resolving problems
Customer service being easy to reach
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2004-12-24

"Unbelieveable service. I ordered at around 2:00pm "Saturday" afternoon, selected the $6 or $7 USPS freight and it showed up on Monday. These guys are now my go to guys for phono items, and I've already told 4 friends about my purchase experience. A breath of fresh air in today's world of "self service"."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
N/A
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Overall technical support
Being knowledgeable
Resolving problems
N/A
Making decisions on their own
N/A
Being easy to reach
Being trustworthy
Overall customer service
Customer service resolving problems
Customer service being knowledgeable
Customer service making decisions on their own
N/A
Customer service being easy to reach
Customer service being trustworthy
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Speed of web site
Web site being easy to use