" I ordered a horn, the attachment for my bike, and universal wiring harness. I received the attachment with in a week. I did not receive the horn until three weeks later, then it was another two weeks before I would receive my wiring harness. I contacted customer service several times throughout the process and they were very nice, but very little help. All three items were “in stock” according to their website when I ordered them, so I’m not sure why there was such a problem shipping them out?"
"Needed to cancel an order, which was handled by the Customer Service in a polite and efficient manner."
"You were the only ones in North America That had my exact size and style or Mitas EO-7 in stock. I had it in my hands asap and within a week of ordering was on my 3000km adventure through Alberta, Montana and British Columbia. I called your helpline and made the guy check the tires to make sure they were the right tread pattern as the bike shops around here don't know the difference. I outfitted my old klr through you and am doing the same with my new to me BMW! Like I said you guys are awesome! I should also add reliable, fast and knowledgeable. You've earned my trust and also my buisiness, Great job!"
"Fast confirmation and shipping. If I remember correctly the packages shipped faster than the shipping confirmation email was delivered...ha ha. "
"Don't like on line transactions but price drove this purchase. Good customer service on the phone. No nonsense and quick."
"No problem, everything went smooth from ordering to speaking with staff all the way to delivery. "
"Stuff got here super quick."
"Fantastic experience. Easy to find parts, order process was smooth...typical...order was processed and received faster than expected. This made the experience fantastic, great job to the staff at twisted throttle."
"they did what was suppose to be done but, their communications stink!!!!!! i had to message every time i wanted to know about my order. one item was back ordered and they didn't tell when it shipped or anything else, until i asked. i was not impressed with that. everything else was good"
"As an Alaskan resident, it's nice to not be ripped off on shipping. Twisted Throttle will receive most of my business for my current ride."
"I purchased a Powerlet adapter (European to SAE) for my F650GS and the part arrived damaged. A BMW tech worked with me and we taped the adapter but the performance was inconsistent. Because the company had gone out of business, I thought that I was out of luck on this one. I sent TT a photo of the adapter and they replaced it immediately. The new adapter works perfectly. Great service and support!!"
"Twisted throttle always has what I need, always delivered as promised. Thanks guys."
"Simple order, fast delivery work as advertised "
"Perfect. The service was great and the product was everything I expected"
"Having placed several orders with your company, I came away feeling like I was dealing with a local Mom & Pop brick and mortar bike shop each time.
Glad I trusted my gut selecting you over Amazon for the first order. I'll always hit your site first when I need something for my bikes.
THANKS!"