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Verified
1/5

2014-04-10

"Digital Optical Coax to Analog Stereo Audio Converter, USB DAC Headphone Amplifier

I bought the above product from Unique Products Online through Amazon.com.
the converter was working erratically from day 1. It would work one day and not the next. After 32 days, I requested a refund through Amazon. Unique Products first refused my request. Then sent e mail asking for model info. That was over 3 weeks ago and still no word. Obviously the warranty period has widened and this company will not allow me to return a defective product. Learn from this and buy elsewhere. This company does not stand by their products.
"

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Verified
5/5

2008-03-04

"I ordered an amazing product is an IR repeater for my home theatre. This website does not have a phone number but I would reather buy from them then any other site with a phone number. Products are wonderful. Service is even better. I had questions befoe the sale, all were answered promptly. Months after I purchased the product, I had some technical questions. Rapid, intelligent and complete responses. I can not say enough about this reseller. "

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Verified
5/5

2006-01-09

"Like other reviewers, I found this small business seller because they had exactly what I needed (in my case, 100 ft ethernet, 50 ft S-Video, 25 ft S-Video, and a converter video cable). Although there were minimal ratings/feedback, I felt it would probably be a good transacion. I was overly pleased -- it was probably just coincidental timing, but I actually received electronic shipping confirmation an hour and a half after I placed the order (was at the end of a long New Year's Eve weekend)! I'd recommend this vendor to anyone needing any of their niche offerings and wish him continued success in his business.

Only one complaint (minor): Selling is via yahoo stores, which didn't generate the invoice email and there wasn't a printed copy in the otherwise excellent packaging. Seller quickly emailed me a copy with no problems on request -- once again, great service so not really a complaint.
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Overall customer service
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Verified
5/5

2005-10-09

"Great prices, fast shipping. I was leery about buying from a company with only one review, but now it has two great reviews! Ordered a 50' toslink optical cable on friday, shipped USPS priority mail same day, arrived on monday."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Overall technical support
N/A
Making decisions on their own
N/A
Resolving problems
N/A
Being knowledgeable
N/A
Being easy to reach
N/A
Being trustworthy
N/A
Overall customer service
N/A
Customer service making decisions on their own
N/A
Customer service being easy to reach
N/A
Customer service being knowledgeable
N/A
Customer service resolving problems
N/A
Customer service being trustworthy
N/A
Product Returns/Refunds/Exchanges
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Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
5/5

2005-06-14

"6/4 Ordered (online) a 50' S-Video cable (great that they make such things).
6/10 Received product.
Fair price and reasonably fast delivery.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services