"Selling my iPhone through uSell was so easy. I really didn't know what to expect, but they came through just as advertised. I told them what I had, they sent me an offer, I accepted, they sent a mailer, I mailed, they sent a check. Just that easy. I'm telling all my friends. Thanks"
"Very easy and convenient! Thanks so much!"
"It's easy to use the site no hassel"
"My experience with uSell was awesome from beginning to end. They did exactly what they said they would. I would definitely recommend them to family and friends. I will definitely use them again."
"Competitive price and fast. I had my shipping pack in a matter of days and check was sent in the same fashion. "
"quick and easy, got exactly what I was quoted"
"Just got word that my iPod arrived to their buyer damaged, when I put it in the mail in great condition. It had lived its entire life in a hard shell case and was pristine when I put it in the bubble mailer. I honestly don't trust the flimsy mailer they sent me to ship it in. I would recommend using your own packaging to ensure it arrives undamaged. Finally, there was no way to reach anyone to learn what was really going on. The only option I had was to reject their revised offer. I really just wanted to avoid it going into a landfill, but not if I feel like I'm being cheated. I'd rather have it back and take it to Best Buy for eCycling.
RESPONSE: Thanks for your response, Heather. The message from XTechGear seemed to imply physical damage as well as being unable to restore the device. Here's the message "You indicated that the condition of your device was Good but you actually sent the device in Damaged condition. Your buyer also noted that: unable to restore." In any case, I had no trouble clearing my music off and restoring the iPod right before I shipped it, so I wonder if they are using an old enough version of iTunes or the right connector cable, since the device is so old. They haven't yet responded to my email asking for more information, so I don't know exactly what the matter is.
I'm sorry I didn't reach out to Usell directly. There's a broken link in the footer of your help page that made me a bit frantic. The "Contact Us" link in the footer on that page just kept taking me back up to the top and there's no other contact information published on the site. Also, I overlooked the green link that says "contact us here," toward the bottom of the help page just above the footer, so that's my bad.
It might help to provide some more helpful option in the order detail or in the email about the revised offer. The only option I saw when I got the revaluation message was to reject the offer. Perhaps you all should consider adding a line in there to request more information since you've already invested in the thing being shipped.
At the end of the day, it seems that Usell is not bad, but my inclination is to not trust the folks at your buyer, XTechGear, because their evaluation doesn't match with the facts as I know them. I see that they have plenty of good reviews on Usell's website, but my experience feels more like "bait-and-switch" than anything else."
"Easy and straightforward process. Highly recommend. "
"Just as they said. Quick payment. Pleasure to deal with. "
"uSell delivered on providing me with an accurate quote up front, clear communications through the process and the best price around."
"I have dealt with usell before, which is why I went straight to them again."
"Easy and I was happy with my compensation. It was quicker than I thought as well."
"Great experience! Super easy transaction! Quick confirmation & payment!"
"Excellent service very satisfied"
"The experience was so easy. They sent me everything I needed to mail in my iPod -- I didn't even have to leave my house. Check was processed immediately."
"Easy. Simple. What more could you ask for? "
A rep from uSell, usell.com, has responded:
“Hi there, thanks for taking the time to rate your experience. I'm sorry you were unsatisfied. I reviewed your order and see that your buyer, XTechGear noted that they were unable to restore the iPod. I have reached out to them for more detailed information about this, because a failure to restore doesn't necessarily indicate damage that could have occurred in transit. However, we do understand your concerns about the prepaid mailer we provide and can assure you that it has been rigorously tested for safety.
I also reviewed our system and couldn't find any record of you contacting us for support during your transaction. We are happy to help! I see that you declined the revised offer, so your device is being processed for return now. Your feedback is taken very seriously and again, our apologies that this transaction didn't meet your expectations.
I will follow up with you directly as well, so please watch for an email from support@usell.com.
Best,
Heather
Director of Customer Experience
uSell”