"It was a frustrating experience. After logging in, the website would not accept my shipping address. Then I got a message, “Issuer Declined”but I got an order number, 29158276. I had to wait 24 hours to make sure the order didn’t go through. I sent n email to support, but did not receive a reply. The next day I tried again. I had to log out and order as a guest, after chatting with Kimberly. She was a great help. I’m excited about receiving my laptop. "
"The site is buggy. Could not place an order for the past 3 days. Had to try different addresses/phone numbers etc. .. for it to eventually work . Very bad."
“We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation.
Please reach out to us directly at 888-792-7372 or email us at support@vipoutlet.com at your earliest convenience.”
"Just user friendly just hoping for good return policy, i forgot to look at it"
“Thank you for the 5-stars! Hope to see you again soon! We have a 30 day return policy and a 90 day warranty period!”
"The registration process was a tad wonky but after I was set up check out was easy."
“Thank you for your review. Nothing makes us happier than to hear everything went so smoothly. This is the type of feedback we love to hear. Have a great rest of your week.”
"Actually I believe everything is perfect, the price, customer service, etc. I believe the only thing which could be better is to provide a global warranty on the products. As some products might still be under warranty however the call agent can't answer this question."
“Thank you so much for your feedback. We are very happy to hear that your purchase went well. Currently, because we mainly sell refurbished/overstock, we are unable to guarantee that the product will be under the manufacture's warranty. We however offer a 90-day warranty for all our products just incase! If you need anything else, we are always here to assist. Thank you again for being the best part of our day.”
"Haven't powered it up yet as I just unboxed it....it said Grade B refurb...but looks brand new! I was worried I would receive a scratched up and not well maintained item. Well, I am pleasantly surprised and would consider buying from this seller again after this purchase!"
“Thank you for leaving a 5-Stars review. At VIPOUTLET, we continuously strive to serve you better. Looking forward to serving you in the future!”
"Great deals.. you guys are killing my budget, but gently with your prices! $200 list drone for under $30.wow! Why fool around with a toy grade that costs more. Get a GPS equipped for less!"
"Site is slow and checkout procedure giving wrong error message
makes very frustrating and I figured when default ship-to address or card info is not setup under account profile, checkout is throwing error message such shipping address is already used, contact customer service.
"
“Thank you for your feedback, We are terribly sorry to hear about the issue. This error usually appears if there are multiple accounts using the same shipping address. In these cases, you can only have one account and have your shipping address registered to only one account. If you have the same shipping address registered to several accounts the site will not let you place the order.
To fix this issue, Please Login into your alternate/secondary accounts and delete the shipping address from there. Once the address is deleted the site will update and you can place an order.
For further assistance please reach out to us directly at 888-792-7372 or email us at support@vipoutlet.com at your earliest convenience.
”
"This is my first time buying from the site directly, normally i buy from Ebay Vipoutlet store, So Giving a try directly with the site."
"Great user friendly and simple"
"Best Experience
Best Price
Best Price
Best Price
"
"I Can't BELIEVE THAT THIS TYPE OF STORES REALLY Exist ON THE INTERNET. IT ALMOST FELT LIKE A SCAM. THANKS FOR YOUR HONESTY AND BEING SO CLEAR ON EVERYTHING."
"great price hope it works well"
"great just you know great"
"Kinda **** they are over selling the consoles but I guess it’s better than paying 1,000$ for one "
A rep from VIP Outlet, Support_, has responded:
“Thank you for the review and for taking the time to share your feedback with VIPOUTLET. Our priority is customer service and we are ecstatic that Kimberly met that mark! Kind folks like you make our job a pleasure.”