"Shipping was good speed .. tracking info was iffy .. product is great my wife will love it"
"Great jewelry my husband and I love our rings"
"So far I've purchased a ring set and a necklace and no issues shipping was on time and items were packaged well, wife loved them"
"I have always had great service."
"Overall I am happy with my experience however one aspect gave me pause. I received my ring for Christmas and I love it but unfortunately it was too small. So for 2 weeks it sat in the box while I tried to figure out how to either return it or have it resized locally.
I decided to go through vancaro and followed the instructions. After they received my ring I got an email saying the price was going to increase from what I was originally quoted because my ring was 'scratched'. Again I'll remind you that I had the ring for a total of 3 weeks (one prior to Christmas and then 2 following Christmas) but HAD NEVER BEEN ABLE TO WEAR IT.
Obviously I had no choice but to pay the extra costs because they had my ring.
I FINALLY got my ring back yesterday and it's stunning of course but that part of the experience left a bit of a sour taste in my mouth."
"Vancaro, is a great company. I've been buying jewelry from them for years. Always great unique designs. And great customer service. I will always be a loyal customer."
"Great service and accurate design."
"Great product. Good communication about my order status."
"My ring came promptly and in excellent condition. After I received an email from customer service just asking if I was happy with my purchase. Very personable and courteous company. A nice and welcoming change to the norm. "
"I accidentally ordered 2 of the same ring and I quickly notified the company and they fixed the error the next day and issued a refund. They were very quick to respond and were very helpful. Also they gave updates for every step of the process even shipping updates which other companies often times just leave up to the shipping company, but I got updates from both Vancaro and the shipping company. This made the process a lot better for me because I felt like my order was being taken care of nicely. Overall really impressed with the product too: it looks exactly how it looked on the pictures! Would definitely buy again and would recommend!"
" Late last night, I noticed a small envelope sitting on our door step. In it was MY RING!
So beautiful. After reading the "do's and donts" on the care of my new ring, ( having had a short back ground in gemology" ) I understand completely.
I have contacted a dear friend of mine who is a trained gemologist. I showed her my new ring. She too LOVES it. What we are hoping, is she is going to take the ring, and duplicate it in gold metal, and diamonds. Since I love the ring so, and I wish not to ever take it off, being made of silver, everyday wearing will not be good for such a work of art. So by duplicating it in gold and diamonds, I can wear it all the time.! It is now my "engagement ring"! 14 years late, but better late than never!
Thank you so much for the beautiful creation and the fact service!
"
"I ordered a ring for my girlfriend for our 6 month anniversary. She told me she is a size 9, so I ordered the ring in size 9. When the ring arrived, there was a tag on the ring that said 'keep tag on for returns and exchanges'. That got me thinking, if the ring happened to be the wrong size, are you meant to keep the tag on while presenting the ring to your significant other, assuming that's how you choose to do it? Anyway, the ring was beautiful, nice job Vancaro!"
"This company showed me multiple times in different orders its ability to handle its customers! I am very pleased and impressed with how they respond and communicate to make sure you are satisfied and keep you as a valued customer. Thank you!"
"Vancaro offered great customer service, product was received in great condition and in a timely manner. Vancaro kept me updated from start to finish. Will order again."
"Ordered a ring for my wife and the customer service was exceptional I will be buying all my jewelry from here from now on"