"My experience with Velocity Micro was pleasant from beginning to end. Selecting and upgrading my system of choice was very easy. The process was well laid out. When I received my PC it was well packaged and all the contents were nice and organized. Last but not least, my system runs like a dream! "
"The desktop PC I purchased has performed flawlessly and is extremely fast. The two times I've called Tech Support is because of Microsoft updates that "broke" some piece of my environment. Both times I received immediate help and had the problem resolved within 10 - 20 minutes. I will buy from them again for my next desktop/laptop."
"Purchased a pretty loaded Edge Z55 which I received about a week ago from VM and I am very pleased with both the rig and the entire process from start to finish.
Let me start by saying that I always purchase custom gaming rigs, and I own two (now dated) Falcon Mach Vs, so I'm pretty familiar with the process and what to expect.
I was able to communicate regularly with my sales rep via email and he answered all of my questions in detail and made suggestions / offered knowledgeable opinions whenever I asked. I expect this type of support for a $2800 machine and they did not disappoint in any way.
My system was shipped and delivered on the day that was expected (10/3 for an order placed late 9/23) even though they told me they couldn't guarantee it. This was especially nice because it arrived on my birthday -- a fact I had mentioned to my sales rep Jay -- he had told me they would do their best to make that happen. Win for them.
My system arrived well packed with all manuals, CDs and other information in a nice folder. I was up and running in the time it took me to hook up my monitor and speakers. No problems at all. System was exactly as specified with nice neat wiring, upgraded rounded cables as specified. Performance is outstanding.
Two items of note:
1) VM included CDs for the motherboard, InterDVD, trial of Norton, and other OEM type software but installed none of it beforehand -- which is just the way it should be! I got a nice clean install of Vista 64 bit without bloatware and I had the option to add what I wanted. NVIDIA drivers were up to date, but no nTune which is nice because that thing works pretty poorly in all honesty. Again, they left it up to me to decide.
2) I priced my $2800 rig at Falcon NW and the almost identical hardware (a couple of minor upgrades -- mobo, higher wattage on PS and RAM aside) was over $4000. Given the fact that the two rigs are practically identical, I can't see paying a 50% markup for the latter even though my experience with them has always been top notch.
Basic components which would have been identical in both rigs:
Intel Quad Q9550
2xEVGA GTX260s in SLI
300GB VelociRaptor (10K RPM, 16MB)
Upgrading to 1100W PS from 850W would have been overkill, and the difference in mobos and memory is at best worth a 5% performance increase.
So all in all...great PC, great price, great experience. I would order another gaming rig from them anytime.
"
"Very satisfied. Tiffany resolved issue in a timely manner. Computer has worked fine since."
"Outstanding customer service, quality product. Have purchased other high end gaming systems and they just don't compare. When the time comes to replace, upgrade or purchase another computer Velocity Micro will be the first and only place for my hard earned money."
" I bought this Velocity Micro computer from Best Buy on sale.I was impressed by the neat wire routing,the gaming performance parts and abundance of circulating fans.
The computer would not cold boot after a few months, so I called their tech line its an 800# and the wait depends on their Q# 1 being the shortest wait then 2 then 3, I would hold on 1 or 2, but 3 I would call back when their not so busy.
I don't know thier phone support hours but when ever I called they were there.
They addressed my cold boot problem by having me run assorted hardware test, upgrading bios and
changing settings, ports, jumpers and cmos.They send out a new hard drive,I installed and loaded vista on, the cold boot problem was still here,they sent a new motherboard which was dead on arrival, so they sent out another with fast shipping this time,its a newer design board that
works great but didn't solve the problem! Then a tech had me disconnect all the drives from the motherboard then boot attach one drive then boot attach another, it booted until the card reader drive was attached. They sent me a new card reader drive, now the machine works great!
They were always ready to help solve my problem
and sent out new: (motherboard, harddrive and card reader) to solve a cold boot issue,
I recomend this company for going the extra mile to help this customer with a minor boot problem!
"
"This is a review of the extended warranty and customer support provided by Velocity Micro. I have built my own desktop computers for the past 15 years, but in 2005 my wife gifted me a custom, top-of-the-line gaming machine from Velocity Micro. We bought a 3 year extended warranty because I use my computers heavily, and because over-clocked high performance rigs tend to wear out parts quickly. I have used customer service approximately 6 times in the past 3 years. Phone support has convenient hours and each time they have been quick to answer (longest hold time I recall is 15 min, usually around 5). Each rep I have worked with spoke English and was very professional. Using my machine's ID code they always have full specs for my parts and setup right in front of them. They are able to walk me through diagnostics clearly and completely to determine what is wrong. They have replaced failed memory chips, replaced 2 failed optical drives, replaced a multi-media drive, and this month they replaced the power supply. IN EVERY CASE Velocity replaced my failed parts with upgraded parts at no extra charge. For example, they replaced my 1000W power supply with a 1200W model. The most impressive example was in 2006 when the liquid cooling system sprang a leak and sprayed all of the circuit boards with coolant. They paid to ship the computer back to the plant. Within 2 weeks they sent me a completely rebuilt computer with every major component upgraded (double the memory, faster processor, next gen graphics and sound cards). Not only that, but they recovered the data from my original hard drives AND extended my warranty for an extra year. Anyone who has dealt with tech support from other computer manufacturers will recognize that this is extravagantly good customer service. I highly recommend Velocity Micro computers and their extended warranty."
"Excellent company, exceptional employees, the whole experience from the beginning to receiving the final product has been great. Also, the assembly work and wiring was done very well."
"My PC, (tag #835225) has been back to the factory for repairs three times, and I hope the third time is a charm. The PC was damaged in shipping when it was initially delivered in December 2007 and that caused its first trip back to the factory for repairs.
In August 2008, the PC would not boot and it went back to the factory a second time for a replacement power supply. On the return trip, it was damaged in shipping again, but the packaging materials were inadequate (just a few foam peanuts) so I can't really put the blame on the shipper.
After waiting a week for replacement packing materials to arrive, the PC made its third trip to the factory for repairs. This time, the PC came back with a reformatted hard drive and a recommendation not to restore the drive from my backups, and I had to spend considerable time reloading my application software.
Other than the hassle of shipping it back and forth and not having it to use, this PC is all I expected it to be and I am very satisfied with it. Imagine that.
Melvin Deak"
"Velocity Micro has been terrific. If I bought my PC from any other store I would not get the type of quality service that I have received from Velocity Micro help desk. That alone would make me a return customer."
"I would not do business with this company. Here are some highlights of my experience.
1. The actual build of my system started 6 days AFTER the projected shipping date.
2. When the computer arived (a month late), it was left at my back door. The box was obviously dropped at some point because one corner was dented.
3. The computer had some major problems. The SLI connector was loose and bouncing around inside the case. The locking hub on the axle was missing a set screw. There was a defect on the top of the case. The quick start sheet said to hook the video cable to the "top left" connector, which was wrong, it is supposed to go to the second video card on a quad SLI system.
4. After I got everything hooked up and running, I noticed that the optical drives were not listed in the configuration. I called tech support and they walked me through reseting the BIOS, which worked until the next boot up, then the drives dissapeared again.
5. I called VM and they told me to return the PC and they would start building a new system while the old one was being shipped. This was a lie by the way.
6. After a week or so after I shipped it back I got an email saying that the return window was closed and that I could no longer return the system. WTF? I called VM and was told that someone would get back with me. Another lie. I went to the post office and they said that the package was delivered to VM and signed for.
7. After waiting a month with no word on the rebuild, I decided to go ahead and pay the restock fee and go with a more competent company. I emailed VM and was told that I would be charged a 10% fee instead of 15%, but when I got my statement I was charged 15%, another lie.
I am out over a 1,000 bucks and still don't have a PC. VM might have been a decent builder at one point in time, but those days are long gone."
"Hello,
I wanted to add the review of the Velocity Micro
pro magix E 2055 that I bought for my wife to replace the emachine that she had.
I my self have( and just reviewed ) a VM gamer`s edge and love it.
So when it came time to replace her desktop Velocity Micro was on the top of my list for a solid system.
So fortunately Best buy had the Pro Magix E 2055
marked down and we jumped on it.
It has been a rock solid system for her with no complaints, unlike her old emachine.
I swapped out the radeon 3840 with my old 8800 gt and her system is great for the light gaming she does.
I would like to add that we love out Velocity Micro machines and highly recommend them.
They come well thought out and built with no
bloatware that chokes up you system.
If you are looking for a good solid desktop
check out Velocity Micro and do some research on
what they offer Vs. other pc manufactures.
I think you will come back to them.
"
"VelocityMicro has been the one company I will continue to be a loyal customer. WHY? IT sells PCs. Their products are really good but what differentiates VelocityMicro from the competition is the fact that they have a great Customer Service team.
Most USA Based companies for a variety of reasons ignore the international market and only sell domestically. The customer services representative listened to my desires to get a machine from them and provided me the way to get my own velocitymicro shipped to Japan.
A company that looks after its customers and listens to their voice is groomed for success. I am already preparing for my next purchase.
THank you VelocityMicro"
"July 22 had boot problem with computer,contacted Velocity and tech determined it needed a new mother board that they would ship and I should have within a week.
July 30 no mother board received e-mailed Velocity no reply
July 31 e-mailed Velocity and also called,Tech promised to send mother board very apologetic.
Aug 6 no mother board,called Velocity,has not been sent Tech,apologizes profusely and promises to send right away.
Aug 8 Decided to call Concierge service and have them check status,wound up with Tech support and another tech promising to send mother board
I'm very dissatified with their service as the reason I purchased this computer was their implied better service than other manufacturers.
"
“bbfem,
Thank you for your feedback. We apologize for the delay in your parts shipment. In this situation we failed not only your expectations but our own standards in communication. A supervisor from Customer Care is in touch with you to ensure that we get the part out to you with no further delays. We appreciate your patience and look forward to continuing to work with you!
Velocity Micro ”
"Purchased Promagix E2 E2240 from Best Buy on above date. Had problem running games on it. Phone support was above excellent in quality. Numerous calls were made and technical assistance given was priceless. Cannot praise them enough."
“larrymyers,
Thank you for taking the time to provide this feedback. We regret the problems you encountered with the gaming, but are happy to learn that our technical support staff was able to assist with resolving those issues. We look forward to working with you in the future.
Thank you.
Velocity Micro
”
"To be fair I would rate this company very high, but also at the same time I have had problems with my order.
The problems were with the hardware in my system, I 1st had problems with the system automatically shutting it's self off, sent the system back and the power supply was bad, they replaced it,shipped my system back and it was dead upon arrival,sent out a tech to fix,bad motherboard, Now there is a problem with the Video, I suspect bad Video card. They claim they test the systems before it leave the factory but some of these problems should have been caught at the factory,
I rate the customer service as awesome over the phone but the on-line service is very slow and it really didn't help with any of the problems that I was having,Only when I got on the phone did I get the service that I needed.
Update:
Tech showed up yesterday,he took 15 min's to hook up front fan/light and rewire up the Video card, it was way to tight and causing the card not to work properly.
VM is a stand up company, they will work with you to get your problems fixed but you MUST be patience and remember that hardware is NOT perfect and VM doesn't have a magic wand, but they WILL work with you if you work with them.
Even though I had to WAIT,I still am VERY happy with VM becouse they DO stand behind their systems and I will buy from them again :)
UPDATED:
I have BOOT prob's after I wrote last review:
Now here's my problem, some dates might be off a couple dates, but you see what I'm driving at.
Ordered on 05 27 08
Recived on 06 13 08 >Round 1
Many prob up to 1st week 07 2008
Shipped back to VM be repaired around then >Round 2
Recived system back around 2nd week 07 2008 >Round 3
Recived New MotherBoard around 3rd week 07 2008
Repaired by Tech 3rd week 07 2008, partial fix >Round 4
Repaired again next week, thought it was fixed >Round 5
Called Tech Support,sent out floppy, 07 31 2008
Called tech Support,UPS floppy 08 12 2008
08 18 2008 got floppy UPS
08 21 2008 Tech here 11 hours, no fix >Round 6
08 22 2008 VM says send back,2nd time, will replace all hardware and setup XP w/SP3
Shipped back to VM 8 23 08 >Round 7
I think that I have over waited !
Now what are you going to do for me?
Price Drop?
Extended Warranty?
Big Upgrade?
All or Some of these?
Are these or simular Warrented?
I want
no coupons
no more waiting
on 08 27 08 it will be 3 months
Without a working system
3 payments
3 months off warranty
3 months of total fustration
Soon it will be 4 months etc..."
“gbowlin0300,
Thank you for your feedback. We apologize for the initial complications with your PC. We appreciate your patience throughout the ordeal and giving us the opportunity to work with you in resolving the problems to your satisfaction. We wish you the very best with your new PC and look forward to speaking with you in the future! ”
A rep from Velocity Micro, Velocity Micro, has responded:
“rherb,
We appreciate your feedback and regret that your experience was not satisfactory. Unfortunately shipping damage is something very real, and despite quality packaging, is not always avoidable. Under our warranty, we are not responsible for any shipping damage that occurs in transit, but out of consumerism and to make this situation right, we agreed to file a claim with our carrier and schedule a rebuild of your system. The other option that was available was that the system could be returned for a refund less the restocking fee. We regret that you chose this option and hope you understand that the shipping damage was out of our control. We would love to provide you with a quality performance PC should you decide to return to Velocity Micro. Thank you!
Velocity Micro”