"I have purchased many machines from Velocity Micro. All have been custom built with high end processors and video cards for producing and running very high end graphical productions. The machines have been EXCELLENT and the dealing with Velocity has been a Joy. Their attention to detail and responsiveness is unbelievable. PC makers are a dime a dozen out there so get in bed with one that will take care of you like Velocity."

"Jerky motion of my son's brand new Velocity Micro Gamer's Edge 1500 led us to discover that it was missing 1 of it's 2 RAM sticks. Although this was disappointing it was almost worth it to see the response from Velocity Micro Tech Support.

I reached Mr. Tamer Eldin of tech support in less than a minute. Much to Velocities and his credit, he took the time to listen to me before suggesting any action. All total it only took about 5 minutes to determine that indeed my son's brand new computer was one memory stick short. Velocities response was to immediately ship not just the 1 missing stick but instead 2 sticks of a higher quality.

The response was swift, in English and capitalized on my own on site knowledge of computers to solve the problem swiftly and to more than my satisfaction. Compared to my horrendous experience with previous tech support from an unnamed Texas computer company I hope rots in hell, I am most bodaciously pleased !!!!
"

"I bought an entry level PC for about 1800 dollars and I was surprised they offered the Nvidia 7900 GS made by Evga which has a very good overclocking reputation. Other components were also from reputable manufactures and brands such as ASUS, Western Digital, Corsair etc. For the CPU cooling it came with a Freezer pro 64 which performs very well and keeps my CPU very cool.

I decided to overclock this computer to see how their entry-level computer fares under extreme conditions. Without tweaking the multiplier I was able to get the AMD X2 5000+ up to 2.83GHZ from 2.6 with the HT bus running at 218 MHZ. I had to raise the Core voltage to 1.45 volts to get it stable, and at this point it passed torture tests with prime95 for 24 hours. No matter how hard I tried I could not get a higher clock rate that is stable.

The culprit I assume is the motherboard and the memory. The memory is rated to operate up to 333 MHZ (PC-5400 DDR2 667) and is overclocked up to 359 due to the increase in the BUS speed. The memory modules are value chips made by corsair...a good brand and stable even at 359 MHZ. W/O upgrading to a PC-6400 or higher clock rate memory modules I cannot seem to overclock the computer higher. Another problem I think may also be the culprit is the CPU voltage regulator of the ASUS M2A-VM-HDMI motherboard. The core voltage experiences a fairly large decrease when under load from 1.45 to 1.408. It is not "that" big of a change, but enough to make the CPU unstable at higher frequencies. Though even at this high voltage and core clock rate, the CPU core is only at 48C at max load using prime95 using only air cooling.

Now to the Graphics card overclocking. The factory clockrate for the Nvidia Geforce 7900GS is 470MHZ for the core and 660 for the memory. I was able to over clock this card up to 617MHZcore and 800MHZ mem. That is a huge increase in clock rate and translates to about 15-40% faster performance in various games I tested. Using 3Dmark 2006 I stress tested the GPU at this speed and saw no artifacts and the highest temp the core experienced was only 62C which was well within my comfort range. Any higher clockrate such as 624MHZ only becomes unstable when using 3Dmark 2006 but any other game I tried never displayed any artifacts.

Overall I am satisfied with this computer. It overclocks well for having relatively low-end components, and is very stable if not for Vista. When I order the computer I was disappointed to discover that there was no option to have windowsXP installed instead of Vista… and Vista itself gave me some headaches. Thus I installed Ubuntu linux and the computer dual-boots well and linux runs extremely stable on the system.

Since purchasing the computer I’ve added another 320GB hard drive from Seagate and planning on adding more RAM later on. The design of the case makes it easy to open the case and easily manipulate the innards of the computer.

My only complaint with the computer is that it is fairly loud… 2x120mm fans, 2x80mm fans for the PSU, 1x95mm for CPU, 1x60mm videocard all adds up to some pretty hefty whirring noise. IMO Velocity micro went a little overboard with the cooling of the computer but I like to have all my components nice and cool.
Running BOINC on it 24x7 on linux and haven’t crashed yet nice…
"

"The sales process was fine, and today's support experience with Tamer Eldin was superlative, but Friday night's (12/7/07) support experience was terrible.

On 12/7, I was given the wrong advice and told I needed to reformat and reinstall Windows. Today, Tamer spent 5 minutes with me, and we avoided that by simply changing a BIOS setting that was causing the problem.

On 12/7, the information was incomplete, and when I called back for "emergency service" to figure out how to proceed and gave my name & number, I was promised a call that never came. Very disappointing, and thank goodness for Tamer's help today, or Velocity would have lost a new customer.

Finally, I would like to plead with Velocity to allow customers on hold for support to disable the very loud and very annoying music & commercials.

Thanks"

"My Gamer's Edge arrived 6 days after the projected shipping date.

It was dead on arrival with a dud power supply. I was informed by tech support that my power supply was under powered for my system, and he said he would send me a new one. A couple of days later I thought about the conversation, and called to check and see what kind of power supply was coming, and it was the same under powered type, so I paid for the difference for an 850 watt one. The next week I got two power supplies. That fixed my power problem.

Then my sound card didn't work correctly. After letting customer support inside my machine twice, I was ordered a new sound card. A week later one hadn't come, so I called to inquire. For some reason, the order never got to shipping. The next week, I got 2 sound cards. One worked... sort of. I lose my mic settings on reboots, but I can live with is... I guess.

My computer sat on the floor for a month before I could use it. Tech support was generally good, but I wished this machine had been screened before Velocity had shipped it.

12/18/07
I have been happy with all of the concern shown by the people at Velocity Micro. Unfortunately today another part went bad, the floppy drive. Now I have yet another part being sent to me to install myself.

1/2/08

The installation of the floppy/media drive didn't go so well. I misunderstood instruction, and had a power plug in backwards. Now the machine will not boot. I am not close to being an expert, so the machine goes back to Velocity Micro.

Stuff happens, and these people really seem to be doing their best. I am putting my rating to neutral until I get my machine back. While I am not happy, I don't consider blame useful at this point.

1/17/08

My computer is back, and it seems to be what I paid for!

I think it's important to give people a chance, and the staff at Velocity Micro came though!

"

"The computer shipped late 8 days. Very noisy, noise comes from front fan. Called customer support. They promised to send fan replacement in 2-3 days. No fan after 7 days from first call. Called again after 7 days, they told me fan is on it’s way. Today is 24/11, the fan has not arrived. What a disappointment. For almost $1500 for machine (no monitor, keyboard, mouse), could get great computer from Dell. Minimum waiting time for customer support 35 min.; that much for “famous customer support”. I ordered computer on 10/12, today is 11/24, and the computer is seating in the corner of my work room. AVOID!!!!

UPDATE:
After posting appear on 11/25, I received following e-mail from Velocity Micro; nice, I thought they will finally take care of the problem. Here is a first e-mail:

11/26/07
Mr. G…..,
I saw your posting on Reseller Ratings today and wanted to reach out to you personally and apologize for amount of time it has taken to send out a replacement fan. I am personally getting involved to ensure that there are no further delays and will approve expedited shipping to make sure this is taken care of as soon as possible. I am again very sorry about the delays. I will email you tracking information tomorrow for the fan replacement. Below is my contact information I want to make sure that going forward any issues or concerns you have you can contact me directly. If you would like to speak to me directly please let me know a time and the best phone number to reach you and I will make sure to call you, or feel free to call me at the below number.
Thank you,
J……
J…… B……..
Director - Customer Care
Velocity Micro - Ultra Performance PCs
Experience speed for the first time!

I waited two days, have not received tracking info or other word from the manufacturer, so I decided to write back. Here is my e-mail:

11/28/07
Ms. B……..l,
I have not received tracking info yet. If you can not/don’t want to provide the fan, could I at least get technical information about the fan (physical size, voltage, rpm, etc.), so I can buy one and replace it myself. I made mistake and believed great reviews I found on the net. I also checked your computers in the Best Buy stores (two), and they looked good. Especially, they where quiet which is very important to me (music making). I decided to buy computer from media line of computers, and replaced regular fan with quite one, hoping that I’ll get great media making machine to serve me for next year or so. What disappointment. Again, would you please provide technical specifications for said fan?
Sincerely,
S…… G…...

They responded promptly with tracking number and promise on fast delivery:

Date: Wed, 28 Nov 2007
Mr. G…..
Your tracking information is xxxxxxxxxxxxxxx and the fan should arrive tomorrow, we sent it Next Day Air today. The tracking information may not show up until later when UPS scans at their facility. As for the specifications it is DC12V, 0.27 and the model # is L1121225BL-B4. I do not have the size specifications available to me this evening.
I again apologize that your experience has been difficult and hope once you receive the new fan that you can enjoy your new PC. From this point further if you need any assistance please let me know. I understand that is our responsibility to regain your trust.
Thank you,
J……


Today is 12/3 late afternoon, no fan yet has been received. I know that fan is relatively cheap part, and I would buy it myself and replace. Could somebody recommend good replacement? I have Velocity Micro Classic Case. Also, if I replace the fan myself, do I loose warranty?
Very, very unsatisfied costumer.
UPDATE:
Finally, we resolved problems and so far computer has been running great. After month and half of confusion and bad luck(!!!), it is working like charm. I greatly appreciate help received, again, after initial total confusion.


"

"By way of disclaimer, I had purcahsed a VM Gamers Edge in 2003 and it was rock solid and worked without problem for four years. Never needed tech support. It died in May of 07. I ordered a replacement Gamers Edge in May of this year. It was a week late in arriving. From the begining it was clear quality had declined from my previsous experience. On start up there were error messages. The power would not turn off when Windows was shutdown. So much for burn in and QA before shiiping. Within two weeks I had display problems and within three the video card failed. It was replaced to be followed by critical system errors in XP. After I had to reload XP and reconfgure all systems, system failrues continued, and then the hard drive failed by week 8. In addtion to asking for a replacement HD, I ordered second hard drive to add RAID 1 to increase redundancy. Took almost two weeks for the right drives to show up. About three weeks later, the motherboard started acting up. VM sent out a new motherboard. The on-site technician swapped mother boards, but did not reconfigure RAID 1 properly. Had to wipe system and re-configure RAID 1. Then had to reload and reconfigure software apps for third time. System ran ok for three weeks, then newly instsalled primary HD crashedlast weekend. Called Monday to report crach and I asked tech support about replacment PC: denied. Asked why so many components were failing: I was "unlucky." A week later, the display started acting up, and now the screen is unreadable. Replacement hard drive nowhere in sight. Called this morning to ask about new machine or a refund. Tech support only offered to send out a replacement video card. Asked about replacement hard drive. Got tracking number, it won't show up for three more days (it took four days from my call to ship, with 7 day delivery time on critical component). Asked to speak with customer service manager. Manager refused to speak with me. This company no longer provides the quality systems and customer service that it built its reputation on. I have had nothing like the experince of the other glowing posts on this web page. I was a loyal returning customer. I have endured five months of disruption and exteneded downtime. I would strongly recomend looking elsewhere for a PC vendor. I may as well bought a cheap machine at the local PC retailer.

This an update, and a response to Velocity Micro's post to my original message. Soon after posting my negative review on this site I received a call from a customer service supervisor. He was polite and asked what could they do to correct the situation. I asked for a refund. That was not an option. I aksed if they would send out a replacement computer. That was not an option. They did offer to pay for shipment of my PC back to VM for depot level repair. I expressed concernt that I would be without a PC for a couple weeks. The supervisor said that they should be able to turn it around in less time. I then asked if they would he would continue with the delivery of a replacement video card so that I could at least download a critical database for a project delivery that was imminent. After that was done, we would than make arrangments to have my PC shipped back. The supervisor commtitted to sending a replacement video card overnight delivery. It arrived at 6:00 PM yesterday. Unfortunately, it did not correct the display problem. When I conduct the supervisor this morning to followup, he wanted to conduct additional testing. Unfortunately we did not have enough time to finish the troubleshooting, I have a day job and live on the West Coast. Again, the plan all along was to send my PC back. I did not elect to conduct local repair in lieu of sending the PC back, I just wanted to download data and meet a project deadline while the VM PC was sent back for repair.

This is my second update. We are now all in sync. My PC is packed up and awaiting a mailing label so that I can ship it back. So far the customer service supervisor that I have been working with has ben helpful, met his committments, and has worked with me to get my PC prepped for shipment. It will now be up to the rest of the team to see what happens next.

1/10/08

This is a continuing update. I finally received a shipping label after a two day delay and shipped back to VM around 11/16/07. It arrived just before the Thanksgiving holiday which slowed things down. The tech support rep working on my machine contacted me to tell me what he had done and discussed rebuilding my RAID so I would not have to reload my hard-drive once again. Austin worked to get the machine thoroughly check out, replaced the Power Supply, re-installed the CPU and cooling system, and thoroughly tested the system. He tried to get it shipped 2nd day delivery because it had been at VM for 10 days, but the shipping department fumbled the request and it was shipped back via UPS ground which added another week. Whe it arrived the RAID was degraded. After getting Austin on the line it appears the NVIDIA mother boards have poor SATA connectors and they detach easily. We got the RAID rebuilt and for the last 30 days my machine has been running as I would expect for a custom built machine. VM's Director of Customer Support has made an extra effort to follow up with me to check on how the machine is running. So far, it is running how I would have liked it to run the when I originally purchased the machine. Thank VM for finally getting it right."

" I guess you can label me the "trailblazer" of my office because I am always the first to try cutting edge stuff. My co-workers are too busy or too lazy to research items. They usually end up buying rather mundane stuff at a fairly high cost. So they all take note of the cool things I purchase and always at a good price! Plasma TV's, HiDef DVD players,High End Audio equiptment,etc. I've opened up many eyes and steered friends to look further than the local store.

So,I was blowing my horn loudly about a killer rig that I decided to buy from a little known company,Velocity Micro. My friends were surprised about this decision. They had never heard of this company and anxiously awaited my review. Many value my opinion prior to making a purchase. Others simply enjoy my passionate post-purchase reactions (whether pro or con).

Unfortunately, this time I might have pushed the envelope too far by not selecting a desktop from a mainstream vendor. The "highly regarded" Vector GX Campus Edition had a problem from the first push of the power button. No signal was sent to the monitor and I would have to depress the power button a second time for the PC to boot up. This happened every time I turned the PC on. From Nov 2 to Nov 8, I've made countless phone calls,waited on hold many times and spent hours of my valuable time with techs trying to solve this problem. They had me run multiple diagnostic programs and I heard different theories as to what the problems could be. Finally, they decided to have me send it back for depot repair.

I REALLY HAVE A BAD FEELING ABOUT THIS DESKTOP!!

I now have little faith that it will be reliable. I almost expect it to have some sort of problem when they return it to me. With Thanksgiving around the corner my expectations are low that I will see this unit anytime soon.

I want to give Velocity Micro a fair shake, so my fellow co-workers must wait for my review after the PC is repaired. I will update this entry to log the details about VM's return/repair process. Hopefully, I will be able to provide a glowing review!

11/19/2007 UPDATE! -- HAPPY CUSTOMER!! ---- Sometimes the mark of a great company is when controversy arises. Velocity Micro stepped up to the plate and belted a HOME RUN!

In the span of 6 business days, I mailed the PC back to VM, the PC was repaired, and it was sent back to me in PERFECT working order!

Additionally, I was contacted by the Customer Care dept. multiple times during this process. They assured me everything would be completed as swiftly and proficiently as possible. My Velocity Micro "Vector GX Campus Edition" ROCKS!.....Would I recommend Velocity Micro? YES!! HIGHLY RECOMMENDED!!"

"I decided to buy a CineMagix™ S85 Home Entertainment PC. I did my research and decided that it was the most versatile media center for the price. I ordered the PC on the 17th and was told that it would ship on October 6th. I belive it shipped very close to that date. My first annoyance with Velocity was when their order tracking system didn't work the two weeks before my order shipped. If I wanted to check status, I would have to call up and wait on hold for the tech support cue. Tech support seems to always have 8 people on hold when I call. I usually get through in about 30 minutes. Expect a 30 minute wait as standard for Velocity Tech support. When you do get through, you speak to a fluent English speaker who appears to be in the states and know what he is doing. Well, my computer arrived and it was almost as expected. I had decided to upgrade my keyboard and mouse to wireless. I placed my order over the phone and trusted the salesperson's judgement on what keyboard/mouse to get. He reccomended some MS one and I agreed. He ended up sending a Infrared keyboard. I have called tech support several times and checked myself. I don't have infrared and I can't use an infrared keyboard. I called tech support on Oct 7th to ask for a new keyboard. I was told one would ship out soon. About two weeks later, I received a second unusable infrared keyboard. I received the exact same MS infrared keyboard. I now have two useless keyboards. I tried to setup My external cablecard reader the other day following the instructions sent by a Velocity Tech. I tried to follow them, but I guess my cablecard reader is one of the bad ones. I called up last week to get a new one and I was told one would ship out. I just called today, a week later and it still hasn't shipped and they don't know when they will get it.

To summarize: The computer and the working hardware are fantastic. Velocity did a great job of cuttting and crimping cables and installing everything well. The computer feels solid. Unfortunately, it has been 2 months since I place my order and I am using my MAC KEYBOARD AND MAC MOUSE because I don't have usable input devices. I also can't watch cable on the computer because my external tuner is broken and they don't have a replacement.

I would be wary of buying from Velocity right now. They just got into Best Buy and Circuit City and don't seem to be able to keep up with the volume. I have about 9 calls and 4 emails into Velocity over about a 2 month time period. I like my computer, I just don't like have to deal with so many small issues.

If anyone from Velocity reads this and would like to help finish my 2 month long sale, please contact me via email or phone. I really want to get this put to bed before the Xmas rush. All I need is a wireless mouse, wireless keyboard, and a replacement for my defective tuner. Someone help, I am sick of calling and waiting on hold."

"I purchased a computer from Velocity Micro after reading the reviews from this website. I've had the computer for two months now and haven't had any problems. They did a professional job of building the computer and the wiring is neat. They also included additional parts that came with the components used in building my machine. I'm happy with my machine and would purchase another computer from them in the future."

"HORRIBLE service ... within 24 hours of getting computer and just booting from windows updater ... the system completely malfunctions and wont even give bios start ... told that I dont have special support plan for their defective computer and thus have to wait all of labor day weekend to sit an enjoy my new paperweight ... Oh, didnt ship when said either ... called and told they were busy ... what kind of bs excuse is that ???"

"Online ordering was easy,configuration choices were simple to choose. I received order confirmation and follow-up call. Order was ready for pick-up on the same date as I was quoted when I ordered."

"Updated- Although I got to a rough start with Velocity Micro (Two incidences of hard drive failures wiping out all my recordings and media stored in my media center), Velocity Micro has really stepped up their service. I can't really blame them for the hard drive failures. I worked with their service representative to really work through a solution that satisfied both my wife and myself. They truly helped me through our frustration and worked with me to re-configure my computer to our changing needs. They really stepped it up to meet my expectations of a top brand and great reviews I had read. I feel velocity micro truly worked with me in good faith to make me feel satisfied. I would purchase again from them in the future, confident in the knowledge that they will do the right thing if issues emerge."

"My computer was delivered ahead of schedule, exactly as described, and I have had zero problems with it since taking it out fo the box. It's nice to work with a place that understands advanced PC user's needs without all the balogna and unneeded extra you get from the big box stores. "

"I ordered a media center PC from Velocity Micro and was amazed to experience such a high level of service from an online store. When the ship date arrived, the graphics card I had chosen was backordered, delaying the shipment. When I called the customer service department they were extremely helpful, worked with me to pick a different graphics card and rushed the assembly department to get the PC shipment expedited. They called me many times to keep me updated. They really cared about my order. I would highly recommend Velocity Micro to anyone considering purchasing a media center PC online."