"If I could give them less than 1 star I would..poor quality of clothing. .very cheaply made . ordered 6 tops returned all but one..Venus was going to charge me for return shipping until I called them and explained I didn't use their return postage label. .After arguing with them I finally got them to take it off..Also I made a online payment at 10 pm the day it was due. .I was charged a 25.00 late fee..I would not recommend anything from this store..20 years ago it had decent bathing suits..but now cheap! !"
"I order from Venus since 3 years now and have about 20 of there dresses and other items, there all good quality and I always have compliments with them. The price is fair for the quality. Had one's an order delevered to me by mistake, they re embourced me. Usually receive my orders in 10 days. Good. No probleme with that. "
"I am a Canadian customer and ordered for 2 swimsuits June 15th. Long story short I received 1 bathing suit on July 23 after having to call and ask where my order was and when was it going to arrive. the second suit was no longer available. I will never order from this company again. If it takes 6 weeks to get an order that should take no more than 7-10 days I won't be ordering from them again. "
" live in Canada. I placed 2 large orders 5 days apart. I chose STANDARD shipping (21 days +) & I also used their offer of a promo for FREE shipping.
But 3 days after my 2nd order, BOTH ORDERS ARRIVED AT POST OFFICE marked COD...WITH A TOTAL DUE OF $1000. What happened to my free shipping? Insult to injury: Venus employee insisted the $1000 fee was "duties & taxes" (NOT) & rudely told me, "I have nothing to do with your country.""
"Very low quality items. Some were cute and will make a cute summery top, although the material will probably only last a few washes. When most items of my order did not meet my satisfaction, I returned the order for the $6.95 fee. I was then charged another $10 hidden fee after the return was accepted. Poor customer service and poor quality clothes equals losing a customer in me"
"This woman from live chat customer service has no idea about what is "SERVICE" means.
Mar4,2015 I have talked to another representative he promise will give me a refund as the package was too late.He told me to wait for the refund confirmation email. But I never receive the email. So I went to live chat again and want to confirm my refund.
This lady Lani Taylor, I gave her my refund order# , she said "i don't understand your question,you are making a statement not asking a question". OMGGGGGG"
"I LOVE Venus! Low prices and awesome styles! I am complimented every single time I wear one of the dresses I purchased from them! I will continue to order from them, never had to return anything yet. Great online store!"
"I ordered 4 sweaters to Canada. And I paid $178.00 CAD in total for shipping and conversion rates. They are all VERY thin I'm scared to wash them or they will fall apart. CHEAP chinese quality, just like the other reviews. Walmart sells better quality clothes. The quality reminds me of a 0.50 shirt from china, NO JOKE. The pictures of the clothes on the models are different quality. RIP OFF!"
"It's my own fault for not listening to the reviews. Either the photos are doctored or they use different fabric in the pictures than what you get when you order. These clothing pieces are crap straight from China and not decent quality China either. The fabrics are cheap. I am seriously disappointing with my order not to even mention a whole shipping debacle that happened. Really sucks cause I had planned to order a ton of stuff from them. Honestly gals, you can buy better quality clothes at Walmart, don't waste your hard earned money on this crap. "
"unable to apply for a venus credit card app on-line "
"I have never ordered from Venus before but I was going on vacation and they had a few things I liked so I went ahead and ordered. When I got the items a few didn't fit like I would have wanted to I went online and ordered new sizes to assure I would get them in time and returned the others. I used their return label, which I read all over the return form and did not see that they charge you, I was thinking well that is nice. Until I got my return statement in my email and they charged $6.95 for the label and another $10 for shipping because I had used the free shipping promo code if you spend over $100. I order a ton on the internet and I have never had a company go back and charge you shipping on items they shipped for free, I will NEVER order from this company again and plus their quality is poor. I will stick to my usual Victoria Secret and they let you return for FREE in their stores. "
"Awful customer service. Two days after I ordered clothing online they had a bunch of discount offers. $10.00 off , (after much complaining, they honored the 10.00)the next day another email sent out saying 15% off entire order, Which they would not honor. The discount would have added to $56.00. So, had I waited 2 days, my stuff would have been a lot cheaper. Any store you walk into, you can get the refund if it goes on sale within the next 30 days especially if you have not worn the clothing, or in my case still not received it??I will be writing a review about the clothing as soon as I see it. This is the last time I will order from this site. Better off going to a store and talking to staff and managers."
"Low quality materials, did not look like the website photos (mostly on the tops and dresses, the pants were somewhat better). Inconsistent and inaccurate sizing. Awkward fit. You will return most of it at your expense; don't try exchanges because you'll end up in a return/exchange loop paying shipping every time and eventually losing all your money for nothing or paying twice as much for anything you keep (and the items are overpriced to begin with)."
"dishonest, they charged us 6.95 for a label, a sticker, thought it was 6.95 for return ground shipping to return wrong size clothing. Turns out they charged us another 13.00 for the shipping. So our refund on a 22.00 top was 2.05. ABSOLUTE DISHONEST SCUM. NEVER AGAIN!!!!"
"the chiffon dress I received from venus was completely see-through, threads hanging off every seam, glued on glitter falling off and sticks to my skin. it is cheap and clearly not as pictured in the catalog. its not worth sending back due to shipping cost and nothing I could ever wear so I hope people read this and never order anything from venus!"