"After 20+ years with Verizon, I went to store to see about an unlimited data plan for our two phones after a few data overage charges. Nick said it would cost $110 per month + taxes & fees. The first bill was for over $166. Only about $15 of that was taxes and fees. I called. He said it was because our billing cycle changed. The next bill was over $144. I called the store again. The billing cycle never changed. I called again. They refused to explain the charges and said there is nothing they could do. Our bill is now much higher than it ever was before - even with the occasional data overage. I would willingly pay the expected $125/month as agreed, but $144-$166 is outrageous. The most we ever paid previously even with excess data charges was about $120. We do not watch videos or stream music on our phones. I rarely even use mine, preferring a land line.

Verizon has the world's worst customer service. I could switch to Visible and not pay for non-existent "customer service", but will try Consumer Cellular instead. I HATE to do business with the utterly dishonest Verizon corporation - and Visible is owner by Verizon."

"Verizon use to be the best and premier cellular service out there. I have been with them for 12 plus years. NOW: Horrible! Accidental disconnection of service, mis billing from international, horrible CR and now the line quality is dropping in various areas. I went to Puretalk and now paying 60% less with great CR's"

"Nothing works anymore. It's chaos on top of chaos. People who don't have a clue who pays them, and only want to resolve your problem because it raises there ratings.
Even taking 20 min. to type this, they will just blitz it , for they are in control. Horrible, but you all will subscribe anyway.
I simply called to get my voice recording changed, and lost all my service. No body cares, they have millions, and that's what it's all about.
"

"Verizon wireless my cheating partner - You are stuck till you find out.
Wow. Verizon is for sure reading all this but not claiming this or responding to anyone. No worries

I moved from ATT to Verizon wireless 3 months ago. My experiences with leadership team ( Tier 2 customer service )

1. This department calls themselves as leadership but they are tier 2 customer service. For sure to ask for ‘Office of Management or CEO’ . They will avoid it by lying but if you insist they will set up a call. Office of Managemnet may take 24-48 hours to respond, even if customer issue is 911.

2. Since joining Verizon I had six experiences with Verizon leadership ( Tier 2 ) and one with office of leadership /CEO.

3. I got a call from this office from a male named Carlos. Call details

A) Carlos heard me for 35-40 minutes and tried to show his calm. As I finished sharing my experiences with leadership ( Tier 2) stating with facts they are

1. Not true leadership and lack the skills and Need to be trained
2. They need not make promises if they can’t follow through. Which means directly they lie on your face
3. They are disrespectful and talk over you. They don’t listen at all. They just want to talk.
4. They have some level of fear from office of leadership, who is just like them.
5. They will never change with time. They still live in 19th century mindset. As you know most Verizon employees retire from the company so they have been around for 25-35 years.
6. There website, app and new credit card looks fine but their website is misleading. The marketing department is doing a poor job in publishing offers which are misleading, not transparent. In other words they are duping you and not letting you exercise their rights. As customer gets attracted to these offers with no specific disclaimers they learn they are trapped. FYI All offers are contingent on your spending limit on account. It’s not mentioned anywhere. For example their latest offer of free iphone purple mini 64 GB will be offered it you add or port a line.

When asked from leadership why did your telesales, customer service and porting Dept not share this critical information. The leadership responds this is our internal policy. If you ask to show you a copy they will deny.

What does that mean. Millions of telephone subscribers are shopping around for new carrier and offers.

They are mislead by Verizon leadership ( Tier 2) and office of leadership, who don’t want to take responsibility of what is going on. They state ‘customer should know it’ Wow. Right?

Carlos as I finished talking said thank you for VENTING. I told him I was not venting but stating facts / incidents / name of leadership ( Tier 2 customer service) with date stamped.

I was sincerely giving a constructive feedback. I asked Carlos to take his words back. He denied.

As the call progresses Carlos was speaking the same language which I have been hearing for 3 month ( similar personalty) of Tier 2 support. He continued to defend actions of his tier 2 leadership and marketing Dept. I told him to look at the offer later on his own. He said which offer? Then days immediately it states based on credit check? Fact is account is already opened and there is no credit check needed. Spending limit is decided already.

When I told Carlos i am adding your name in my list, suddenly he changed his demeanor and become soft spoken and polite.

What a change?

He asked what I wanted. He talked with such conviction as if he will fix Verizon mindset right away.

I simply stated they need to honor there offer. He declined and shared same answer like his tier 2 leadership.

I could read between lines several tines he was very unhappy to hear the truth. No one likes to see their face if shown. I also informed him I could hear he is not happy with my constructive feedback.

He denied. I knew taking to Verizon was waste of time. Carlos forgot the basic lesson learnt of business ‘ Listen to customer, mediate and do your best’ The reason being it’s because of customers they have a Job.

I stated to him is was not a good idea on Verizon part to annoy customers. I have personally seen big business fail due to poor leadership.

Time changes but certain entities or people never change unless they go through setbacks."

"Worst company ever..save your money"

"Left Verizon after 18yrs
I have been a Verizon Customer for almost 18yrs during the beginning of the Pandemic I lost my job. They kindly offered to put off my payments for a couple of months. I have been unable to get caught up since. They expect these giant payments. I haven't been able to find work. Where I live is very Rural. They suspend my phone constantly. Making it so you can't even get ahold of them. Unless you call from someone else's phone. Yesterday they suspended it again. It took me 3 hours to get through to them. They have this skip the hold we will call you. I did that, they called and left me on hold for 45 minutes before I finally hung up. I called financial services only to be disconnected after waiting on hold another 20 minutes. I finally get through to someone I make a payment we work out an arrangement for the end of the month another $500. I get up this morning and my phone is suspended again. After trying to call again they are closed today. I chat with a supervisor who tells me that my payment is past due. (No crap?) and I will have to wait until tomorrow to talk to Financial services. After going round and round explaining that I did just that last night. They couldn't help me! I closed my account. They are the most expensive. Worst Customer service Company out there. Not even 5g I was paying two hundred and fifty dollars a month for 3 phones. A customer for all that time! This company is terrible!"

"our company office is locating at the location we have no internet service so we have no choice but to get their hotspot for mutliple times . 3 times to be exact, i have to call in and get my order deliver they keep billing us for a service that never activated or even receive.terrible company all they do is driving customer around and wasting my time. i would never recommend this company for business. horrible horrible experience and our bill is insane.
they quoted us 800$ for unlimited hotspot. are they crazy and ripping off people"

"The Worst Most Unprofessional Staff Manager And Complete Untrained Un Knowledgeable , Rude , Careless ,Unsystematic ,Excessively ,Casual.Human Beings Ever Assembled In The Pretense Of The Condition Of Having To Be Paid For Imaginary Or Imagined Work."

"The worst costumer service ever! Real thief's! I'v returned a device I purchase a device and it was defect, they sent me a return label i'v sent it but then they told me that they lost it in the Warehouse so I'll have to pay for this device and if I want I can open a claim for stolen device, still trying to get my money back 7 months later!???? I called over 30 times and every time needed to explain to all situation over and over again."

"my Samsumg watch wasn't working right, so I requested a new watch, however, when the watch arrived it didn't have a band on it. The band is very hard to get off, I'm old with limited vision and dexterity, so I took both watches to a Verizon store and ask them to change out the watch band, they said that they didn't have the small tools and suggested that I send my watch back with the new watch band and request that the factory switch my old band on the new watch. That was a month ago. After over 6 calls and many hours on the phone they still have not sent me a new watch with a wrist band on it. I call and call and never get anyone with authority to send me a watch. I have spent hours on the phone. I've had it with Verizon. "

"worst customer service!! Im on hold for a supervisor to get a final bill for over 57 minutes. been transfer 5 times & nobody seems to know where a supervisor is! People save your money & go with a different company!"

"Don’t order a new phone with an upgrade from Verizon. I was told my bill will be $ 128 dollars higher to do the upgrade . My bill was $786. They billed me for my phone of $500 and took my old phone. I called to question my bill. I was told that they will credit a $100 dollars over the course of the new phone. So I paid $500 for my iPhone 10 to get a $100 credit. Verizon will scam you people! They scammed me. I’m done with this CROOKED COMPANY! "

"I have been with Verizon for over 10 years and I am so unhappy with my services!! I will not continue with them anymore!! I will make sure to tell everyone not to continue! I have 6 family members that I know! "

"My experience with Verizon has been very unpleasant. Internet signal in and out every day. Their website is a complete joke. Very rarely does it work to get anything done like canceling a service. Customer service is difficult to get ahold of. I called yesterday to cancel a service I couldn't get to work on the website and had to request a call back for 4pm today. Well, it is almost 6pm and no call back! I am disgusted with these people. Overpriced service that ****!"

"I have never had issues with Verizon I love the service and you get more for what you pay for "