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Return/Replacement policy:
0.00/5

Verified
5/5

2013-09-11

"My order was delayed by my vet not you. I have received my order and everything is great. I will order from you again."


Verified
5/5

2013-09-11

"It was very easy placing my order. The cost of the medication for our dog was much less than we were paying at our vet. We received the package within about 10 days of placing the order. I will definitely be ordering from VetRxDirect again."


Verified
5/5

2013-09-11

"quick and efficient service."


Verified
2/5

2013-09-11

"I used as instructed and still have fleas almost as bad as before used the virbac yard spray and flea and tick dip and dogs still had fleas and fleas or worse in house"

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Verified
5/5

2013-09-11

"The entire order process was completed pomptly with follow up information received as per your SOP. It is pleasure to deal with your orginization. I have recomended your orginazion to others. Keep up the good work.
Best regards. WPM



"


Verified
5/5

2013-09-11

"Order was filled very promptly which meant you contacted our vet right away. Thank you"


Verified
5/5

2013-09-11

"Easy ordering, quick delivery!"


Verified
5/5

2013-09-11

"I just have no problems with any of my orders, I order it online and it arrives a few days later. Rincon enjoys the prompt service also. "


Verified
2/5

2013-09-10

"My first order required a Vet's prescription approval. I knew it may take a while, but would have appreciated an email update after a week to let me know status or if my assist was needed. Now my only question is how much led time is required to receive another order."


Verified
5/5

2013-09-10

"Easy site to navigate -- great prices -- delivered in a timely manner."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
1/5

2013-09-10

"The website misled on the way the product was priced; I canceled the order and asked for a refund and never received confirmation of the refund or any more communication."


Verified
5/5

2013-09-10

"Always receive fast, affordable, accurate service! I even switched vets and there were no hiccups or glitches! Highly recommend VetRx Direct over all the pet care companies I reviewed in my research. VetRxDirect has earned my loyalty for all of my pet's needs."


Verified
5/5

2013-09-10

"Friendly, helpful service readily available. Shipped as promised. Slight savings over local sources for the meds my cat needs."


Verified
1/5

2013-09-10

"My order was placed on August 27, 2013 and not shipped until September 5, 2013. If there were issues with the vet in responding, I was not notified.

The excuse I was given was back up from the Labor Day holiday. If the item was ready for shipping just after the Friday cut-off why didn't it get shipped out until September 5th?

Poor communication and incorrect information when they did respond.
"


Verified
5/5

2013-09-10

"Nice to work with. All of the people I spoke with were helpful and friendly and knowledgeable. The prices are a tad high."