"Ordered sissy bar luggage on 6/17/15. And windshield bag on Sunday after and received my windshield order on Wednesday 6/24/15 and my sissy bar was sent out today. I ordered it before my windshield I was hopping to have it by Friday 6/26/15. As I am off for vacation with my bike. Now I have to back pack it Not happy at all. "
"I was happy to receive the saddle bags since it was a birthday present and couldn't wait to put it on. However, I was very disappointed when I discovered two of the barrel bolts/nut was stripped."
"Hard to get the order to go threw. Delivery time was great. No direction in with the product."
"The saddlebags look better and have features I did not realize. Free motorcycle installation kit is really nice (may have to buy other attachment bolts depending on your motorcycle). Technical Support was quick at answering my questions on how to care for the bags (ArmorAll). Already getting compliments on how good the bags look. Will recommend Viking when I have an opportunity. Found out about Viking by asking another motorcycle owner I saw with Viking saddlebags."
"Always have received excellent service from viking bags. I am a repeat customer and gladly refer them to my friends. "
"The Bags arrived with defect on on of the Velcro fasteners on one bag. one rivet failed that holds the cover closed, when I went to open it. I have reported this to customer service, and am awaiting recontact with John Marshall so I can send pics and get an RMA."
“Hi,
Thanks for leaving us feedback. We always do strive to try and improve our products and avoid messy situations like this. I'm going to have our customer service rep contact you so we can immediately get this resolved. Once again, Thanks for the feedback. it's essential to our company to help grow and improve all of our products.”
"Great. Definitely recommend Viking to friends."
"The locks to the bags did not open with the same key. Two separate keys were required."
"I received my bag sooner than I thought possible. The bag quality was better than I expected for the price. The instructions were missing, but the web video was great at helping with my questions.
The only suggestion is concerning the plastic buckles. One of them came unlatched on one side of the buckle when tightened up. It would be nice if all the buckles were metal. But overall, I am very happy with Viking, and the bag!
"
"beautiful bags, love the quality. had to buy different bolts for the universal mount kit but overall very satisfied."
"the website was easy to use and the bags shipped quickly and are a high quality item. thank you so very much!"
"Product as described and delivered when promised
"
"I haven't seen them yet because my neighbor picked them up for me. I am impressed with the prompt delivery. I cannot wait to open them up and install them. Thank you."
"Vary nice bag and fast shipping. "
"shipping was on time, product was as expected"
A rep from Viking Bags, VikingBagsOfficial, has responded:
“Hi,
Thanks for the feedback. I apologize that the directions were lacking in the package. I'm going to send you an email with our directions but also have an youtube video up with directions on how to install the bags. https://www.youtube.com/watch?v=w49Y2_E9Low”