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Product & services pricing
4.89/5
Chance of future purchase:
5.00/5
Shipping & packaging:
5.00/5
Customer service:
5.00/5
Return/Replacement policy:
5.00/5

Verified
4/5

2015-07-23

"Good bag for the price. The attachment straps were useless though. Use zipties and some chaff tape or you'll damage your bike."


Verified
5/5

2015-07-23

"my main concern after ordering the bags were the brackets. (I had read other consumers comments on the brackets only after ordering the bags) the bags look great on my v star and I found no problems with the brackets. I would recommend these bags to anyone who is looking for top quality bags that look great and will never sag."


Verified
5/5

2015-07-23

"Backrest came in. Good material and seems sturdy. "


Verified
5/5

2015-07-23

"Came pretty quick, meets what I wanted and the price was right. "


Verified
1/5

2015-07-19

"I had purchased the Lamellar slanted leather covered hard bag last year and liked the bag but the locking system was very cheap, I could unlock the bag without a key just by wiggling the lid. I called the company and they said they were in the process of redoing the locking system and allowed me to return them. This summer I called and spoke to a representative and asked if they had redone the locking system on their bags and he told me they had so I purchased the same bags again. Upon receiving the bags it was the same locking system just a different method of opening. You now needed a key every time you want to get in your bags, no more push button to open. I could still wiggle the lid open. Last year they took care of the return shipping and this year they did not so now I am out the original shipping and the cost to ship them back, a total of $90 because their rep lied to me."


Rep reply posted 2015-07-22
A rep from Viking Bags, VikingBagsOfficial, has responded:

“Hi,
Thanks for leaving us the review. I'm sorry about the misunderstanding that you had regarding the lamellar bags locking system. Officially, we did update the locks and system so that it's much more durable and long lasting. I went ahead and tried to wiggle the lid open and I wasn't able to find that problem. It may be different circumstances that we weren't able to replicate. I'll go ahead and have our customer service manager issue a refund for the shipping cost as well. I'm so sorry for the mix up and if you could contact us and further describe how the lid can wiggle out of lock, that'll be really helpful. Thanks!”


Verified
4/5

2015-07-16

"The box arrived damaged, which I know is not your fault. The key was locked inside the bag and there was no second key so we could not open the bag. One of the bags arrived with a scratch on the rim.

Viking did quickly resolve, they have issued a return for exchange of new bags and I am awaiting the email now with the return label.
"


Verified
5/5

2015-07-15

"Came quick and saddlebags are very nice."


Verified
4/5

2015-07-15

"Great bags, I love them. But the quick disconnect mounting hardware didn't quite work with my victory hammer. I had to machine the diameter of the spacers down a hair so they would fit. But other than that great."


Verified
5/5

2015-07-14

"I would not only order from them again I would also recommend Viking to some friends. Great customer experience."


Verified
4/5

2015-07-14

"The bolts that were sent with the instillation items were not he correct size for my bike. I had to make 3 separate trips to the hardware store to finally have the correct ones. "


Verified
5/5

2015-07-14

"bags where here fast easy to install and nice looking"


Verified
1/5

2015-07-14

"horrible experience will never buy from again. when returning wrong product charged almost have the price of the product to ship back. "


Verified
5/5

2015-07-13

"Great shipping, very satisfied!
"


Verified
5/5

2015-07-11

"I was pleased on how quick they were delivered , seening as It was the third .."


Verified
5/5

2015-07-10

"I have ordered two bags from Viking Bags. One swing arm bag and a fork bag. Both are made very well and look fantastic. I am very pleased with these bags and will continue to order from Viking Bags. Delivery was super fast and both arrived un damaged. "