"Everything was easy....shopping to shipping. "
"let's wait until i receive my parts, then ill review"
"First off, walking through the door, not one person “Welcomed” me, I stood for a minute unsure of where to proceed to pick up my order? A few workers to my left never said a word to me, I then saw the sign “Parts”, so I proceeded in that direction, as I stood there, no one at the counter, two women to my right each on the phone, I’m pulling up my order number, one woman asked if I needed help? I replied I was there to pick up an order, she calls to someone in an office behind the counter that they had a customer. A man emerges, asks me what I needed basically, I replied I’m here to pick up an order, he inquiries did I order it online? I’m thinking well yes, where else would I have ordered it? Basically making me feel like I was interrupting him from whatever he was doing prior. No, Hi, my name is and how may I help you? Then what’s the name on the order, I give him my name, oh here and proceeds to grab a small box and open it, I’m making small talk stating two items I ordered, he replied I don’t know what’s in the box, at that point I verify what I ordered, grab the items with the invoice and say have a nice day…. No personality at all!!!! I get into the car with my husband and said…well when it comes to me purchasing a NEW car I won’t be coming here that’s for sure! I work with customers in my job, and your establishment could really use some much needed customer service, curiosity and followed by a Thank You!"
"They had all the parts I ordered, didn't take long to ship. Parts came very well packaged so there was no damage. Great place to do business with."
"I've received much needed parts at a great price and in a reasonable time frame definitely happy with my purchases. "
"Great service. Quick to resolve issues and propose options."
"My 2013 Highlander driver mat had worn through to fiber… I got the OEM all weather mats… BAM. I am fresh and new and cruising another 150,000 mi! "
"Just what I needed and the price was lower than anyone around plus FREE SHIPPING!"
"Very surprised my item was available. Could not find it anywhere without having to buy the entire glove box housing! "
"I've been checking prices for several months for my 02 Toyota. These were a good price and delivery was fast. They even called me to confirm the model. "
"Thank you for shipping out so promptly the correct part!"
"7 days after the order was placed, they finally printed a shipping label. What were they doing for a week? OEM parts were in stock and available in multiple quantities. Now almost a week and a half since purchase and they still haven't shipped the label they took so long to create. People expect shipping to take a while, but making a customer wait so long before even starting the shipping process is absurd. Village Toyota couldn't care less about their customers, apparently."
"Found what I needed quickly and ordered it with ease!"
"This system is easy to use and handling."
"I called the parts center and they located my part quickly, told me how to order it and were very courteous.
The website was easy to navigate and I’m happy"