"Be careful about buying from them. I never received my order and they don’t answer emails. I called them and they kept me on hold for 30 minutes and then hung up. They sure took the money out of my card fast enough."

"This company is a sham. Placed an order. Never got it. Emailed them to inquire where the order was. No response. Emailed again. Finally got a very snide response and a "I always respond to emails" after they had not prior. Will never order from them again. Clearly from all the reviews, this is the norm, not an exception."

"The bad reviews are puzzling. They were responsive and helpful with our order. They answered the phone right away when we called."

"THEY HAVE NOT SENT ME A E-MAIL ON THE NATURAL CARE NERVE FIX. THEY HAVE TO MANY COMPLAINTS WITH RIP OFF AND YELP."

"I recently placed an order from this company. Never sent my items, would NOT respond to my emails. I finally started a case review thru Paypal and they refunded my money. These people should be run out of business."

"I placed an order over a month ago.
I never got an e-mail of confirmation yet they received payment immediately.
After 14 days and no delivery, I contacted the company.
I paid with PayPal and threatened to escalate the order.
I was then shipped a portion of my order and was told the other items were backordered.
STILL no word, no shipping info and no refund.
TERRIBLE TERRIBLE COMPANY
They cover their homepage with Christian symbols but don't follow the Golden Rule."

"I was a bit worried when I read these reviews AFTER placing an order with this company. There is very little communication, however I placed an order around June 8th and received my item around 2 and a half weeks later. Not bad seeing as I live in the uk. My only gripe is that I was charged $11.60 for postage when they paid $6.00. So for that reason I will order elsewhere in future."

"BAD COMMUNICATION
I have been ordering health supplements for at least the last 5 years from Vitanet on line, usually the same one (spirulina powder), about 2/3 times a years and as I live in Europe, I have been getting good deals and good overall experience. I always received my products, and shipping took around 2/3 weeks, plus customs, so not too bad considering I live in eastern Europe. But I find their website pretty awful and difficult to search for products.
However in the last year something must have changed, because the last orders I did made me cringe really because of lack of communication and mess up with orders from Vitanet. Like I would order my spirulina, then I would be told it was out of stock, that they were enquiring to the manufacturer, so i had to wait several weeks, At the end they would refund me (3 euros fees from my bank on the way), without proposing me another similar product in replacement which they had in stock.... hmm customer service??

But since my very last order, I am cured of dealing with them ever again:
I ask for shipping price for an order of 3 products on 14 of march 2012. 2 days later I receive one-line email with the price, signed Patty. The very same day I place then the order. I received a confimation email, all seems ok. However a few days later I see on my bank transaction that the shipping cost they charged is doubled (34$ instead of 16,95$... the 3 products i ordered cost les than 13$).
So i return this mail:
"hi !
i just saw on my bank statement your charged me like $ 34 for shipping ... not 16.95 (total order $46 and i have only $12 of products)
if it is a mistake, just leave it for now please... id rather get a credit for my next order.
thanks"

Same day i received this email:
"You have been refunded for 46.13 for canceled order - Patty
VitaNet(R) Staff"

I dont think my english is that bad (if yes please let me know) and i have no idea why they decided to cancel my order. I got the refund ok but because of the credid card transaction... it just costs me 3 euros again, and this i was trying to avoid ...
I have been trying to contact them and get an explanation with no success (because i still need those products), I sent them 3 emails in the last 11 days and also called them (from europe!), but did not get through after waiting 13 minutes.
So I find the pill hard to swallow, that is why I will not do business again, they are not serious."

"I placed and paid for an order on Dec 3
On Dec 22 I received an email advising me of the postage details
On Dec 27 I received an email advising me I had been refunded for one product which was out of stock;
I can only conclude that they accepted my order and charged me for an item that they did or didn't know was out of stock, charged me for it, plus $45 international postage,then nearly 4 weeks later finally got around to telling me about it.
They have displayed a complete lack of ethics and courtesy, and the despatch times on their website are a complete lie.
Do not be tempted to do business with this company under any circumstances! "

"BUYER BEWARE!!!
I won't go into all the details, because it just makes me angry, at how poorly VitaNet Health treats their customers. I placed the order, and waited longer than the promised delivery time. After sending three messages requesting status update. The system still said "Warehouse Processing Order". I never got a response to my requests for update. So, called the order line, since that is the only way to talk to someone. The person I spoke with didn't care one bit about whether I got my order or not. So, I told him I wanted to cancel my order, and he said it would take two weeks to get a refund to my credit card. If you want to pay a good price for an item, order from VitaNet. If you want to RECEiVE your item, DON'T BUY FROM VITANET!!!!!"

"I ordered two bottles of vitamins on October 11. As of November 7 I have received nothing except a credit card charge of $50, charged on October 12. I wrote down the order number when the order was placed otherwise there would be no way to check the order status since they have sent no confirmation emails (only advertising emails). Checking the status does no good anyway, it just says "Warehouse processing order".
As far as I can tell so far, this company is a complete scam. If not, even if they eventually send my stuff, I will not order from them again, due to the long wait time.
I am rating the prices as "very high" since $50 is a lot to pay for nothing.
I will be contacting my credit card company and the Better Business Bureau about the situation.
"

"They need to be shut down!!!
Same problem as others. No way to contact them. Credit card charged
immediately and never have received my order.
I will file compliants and research more about how to bring this company
down. This is not fair to innocent people who are wanting
healthcare products that are important. They scam people by listing
their prices very low!!
They need to be stopped!!!!!!!"

"Dreadful! My order arrived a month late although my credit card was charged immediately. It is impossible to contact them. I've noticed that at least 19 complaints have been filed with the Better Business Bureau. I will never buy from them again."

"BUYERS BEWARE!!!! This company is a scam. Once you place your order there's no way to contact them. Their phone tells you that you have to send them an email through their website, but it's impossible. The website tells you that you have to have a password which will be sent to you in an email, but the email never comes. After weeks of receiving nothing, I finally tracked down a fax # and sent a fax threatening to go to my credit card company if I wasn't contacted. No return call, but 2 days later I received 80% of my order. It's now been almost 2 months and I'm still waiting for 3 items. Never have I received a phone call, fax or email from the company letting me know the status. AVOID THIS COMPANY!!!!!"

"A complete waste of time and totally inefficient. their manager Ms Patty is a joke. I ordered from UK didn't receive it, was back and forth with emails and one liners about some stupid tracking number which doesn't exist in UK!
then i was told refund can only be issued after 90 days.......so I wait......
when i ask for a refund after 90 days , I get a one liner from Patty saying no refunds are issued after 60 day...............
would you believe it!

AVOID AT ALL COSTS>>>>unless you want to feel crazy....
still fighting for my refund!""