"This company is a total joke...the very worst supplement company on the internet. If you want to wait forever for your order...receive minimal customer service and not get a tracking number, then order from them.
The customer service staff have next to no product knowledge and rarely have answers to my questions.
Vitanet is a small store in Ohio. They do not carry stock.
When you place an order, they have to order what you want. Then once they receive the products, they ship out a few days later. They are slow slow slow in shipping.
If you don't mind waiting a long time and don't care if they know anything about the products or your order then go ahead and do business with them. They are pleasant and nice people but should not be in the internet retail business.
It's almost as if they are not a real business judging by the way they do business.
They send you an email with a TRACKING NUMBER which isn't really a tracking number but appears to be a tracking number....what it is is a delivery confirmation number instead...there's nothing you can do with a delivery confirmation number...nothing, so it's useless...BUT they continue to insist it is a tracking number. They do not know their a** from a hole in the ground."

"i placed an order on 7/26/2007 from this website because they said they have 57 in stock. what does that mean to you? shouldnt that mean they have 57 bottle in their warehouse? well i didnt receive any email, no confirmation of my order nuthing. so i called them and asked if they received my ordered they said they have, so i asked to send me another email, they said they did got nuthing. they will deliver the product soon as they get from their distributor. so i asked your website says you have 57 bottles and she goes well i dont take care of the website. whatever. now they have already billed my credit card and i still no have no way of knowing when i will get my product. oh. i cant log back into their website using my email and log info. something about my browser needs to accept cookies. yes i have checked. so i cant find out what my invoice is. tomorrow i will call and cancel my order. not getting a warm and fuzzy feeling from these guys. and sup with all the bible scripture on their website? "

"Terrible service. Weeks to receive the items. Felt like I was getting the run-around with customer service.
Never again."

"We ordered 3 gallons of product from vitanetonline on June 9 and after numerous inquiries, we finally received it on July 7. On every inquiry to vitanetonline, we were told we were sent an email and that it must have gone to spam. We find that interesting since we have the spam filter disabled on our comcast email account. Since we have an internet business, we want to make sure we receive every email that is sent to us. We never received any emails from vitanetonline. When we finally received our order nearly 30 days after placing it, the box was very lightweight considering the weight inside, and it was in horrible condition and almost ripped completely up one side when we received it. It lacked 2 inches from being ripped all the way to the top, which would have allowed the contents to fall out or be removed. This is the worst experience we have ever had with an internet order. We will never order again from www.vitanetonline.com. "

"We've learned our lesson, and we'll avoid this store in the future! Problems ... poor website construction, difficult checkout, hard-to-find links, inappropriate advertising of 'free shipping,' very slow delivery, no tracking, rude customer service, difficult-to-navigate website, etc. If you plan on trying this store, fully inquire about the 'free shipping' claim and search for the TEENY TINY shipping details link that describes the provisions for the supposed free shipping ... good luck finding it! The free shipping is advertised at the top of the website pages and zero S&H shows up at checkout, BUT then you're slammed with a surprise S&H charge to your charge account. You won't have a clue what hit you until you receive your merchandise and the accompanying invoice! The ordering process is not dependable, and neither is the shipping. Our recommendation -- avoid this store unless you really love surprises! There are many other online vitamin sources with lower prices and a no-headache ordering process! "

"This order was placed for a friend on Jan 30th. After ordering you get an email with a link to log in to check on your order. Honestly its useless... never updated. After a week I started getting nervous (company is only a state over). After calling the friend, we decided to wait a few more days. Item received on Feb. 11th.

My only complaint is they should update order status. Would have settled for it getting processed.

Would order from again. "