"I received a sample or the Reclaimed Odyssey collection but my sample was just plain brown, no depth or other wood tone. I emailed customer service and they were able to confirm that the product itself varies in tone. However, the product in question was on backorder. They provided me with a quote and I was able to place my order under the current deal, Buy one carton get 60% off the second, and my order would ship when it came in. It came in and has shipped a lot sooner than expected! I am getting ready to start my project!"
"Not much more to say than it was very easy."
"easy
shipping expensive
ok"
"Was a very satisfying experience!"
“Wow! We are grateful and honoured with your words and review! We would love to see photos if you can share them with us!”
"Quick delivery and excellent customer service"
“Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to doing business with you again.”
"Easy to navigate and order. Had what I wanted at reasonable price."
“Thank you for your feedback and sharing your nice experience with us! We hope you love the product. When you are done installing, we would love to see photos if you can share them with us!”
"I tried to use the discount code #freesamples and was repeatedly told it was already used. I had not used it."
“Thank you for posting a review and we’re sorry to hear that your experience did not match your expectations. We would like the opportunity to talk and investigate your feedback further. If you could email us at info@fromtheforest.com and rest assured that we make this right.”
"Third time using wall planks super easy and projects have just turned out gorgeous!
Easy quick shipping and customer service was fantastic.
Ordered samples as well for subsequent projects which made choosing so easy.
Love working with wall planks
"
“Thank you for your kind words and for sharing your nice experience with us! When you are done installing, we would love to see photos if you can share them with us!”
"Im excited to get the samples and see if they will work in my home."
"I have used the product and they work great and look great. "
“Thank you for your feedback! We hope you love the product. When you are done installing, we would love to see photos if you can share them with us!”
"You should be able to get samples free.
Silkwood does 2 free"
"This is my second time ordering for a bathroom re-do. So easy to use and great service, too. Product looks great and once I got a rythm, it went super fast. "
"Great install video and easy to order. Instant chat response."
“Thanks for leaving us such a wonderful review. We look forward to doing business with you again.”
"Enjoyed the option to be able to order 5 free samples!"
“Thank you for your feedback and for sharing your nice experience! We hope you love the product.”
"Everything was fine until I went to pay, my sample order processed quickly without letting me put in code for free samples, I did live chat with customer service rep.Tayan. He immediately looked into the problem I had and corrected it. Always a pleasure working with a business that helps you out if there is a problem, even when it is on the weekend."
“Hi and thank you so much for giving us the opportunity to work things out in line with your initial concern. We feel great to have eased your experience and turn it around. Our customer's experience is number 1 and we thank you for your business. Please don't hesitate to reach out should you have other questions and concerns.”
A rep from Wallplanks, ShelleKitan, has responded:
“Thank you for your feedback. Please know that we take all customer inquiries, requests, and comments seriously and do our best to serve you better next time.”