"Zero stars! I purchased a watch from them in the beginning of this year. After a month and no watch, I requested a refund and now it has been 5 months and still no watch and more importantly no refund! It was hard earned money that I saved for to buy this watch as a wedding gift. It’s very disheartening and scary to see how many stories similar to mine are being posted on a daily basis. I hope this company refunds me all of my money soon or I will have to escalate matters with lawyers and etc. as their was so much money taken from me!"
"Watchrapport is definitely top shelf for quality and customer service. Ordered my Omega Seamaster from them last year. It was carefully sourced from an overseas owner. This watch holds a lot of sentimental value to me. Thank you so much guys."
"They are a group of an amazing watch specialist who are extremely knowledgeable on luxury watches. Amazing website and friendly staff!"
"I purchased a watch from this company in Jan of 2023. I cancelled the order in March of 2023 when they couldn't deliver the watch. As of Feb 2024 I am still fighting with them to get my refund. Do Not Do Business with Watch Rapport."
"Great experience working with the team. They helped me get my wife her favorite Rolex just in time! Excellent communication and even got a bottle of champagne to celebrate the occasion!! Thank you so much I would recommend this website to anybody, the new showroom and store as a whole is TOP QUALITY! Will do plenty more business here for decades to come."
"I sent an email regarding a Tudor Black Bay Pro I have had my eye on for a couple months. Shawn emailed back the next day saying they just got one in. I was traveling for work and couldn't get in for a couple days, but he kindly set it aside for me. I stopped in a couple days later and the team treated me with respect even when I was purchasing a "cheaper" watch. I received a nice bonus a couple of days after my purchase and immediately contacted them to express interest in another watch I had briefly checked out while my Tudor was being sized. Again, Shawn was very friendly and added me to the list. I'm looking forward to getting the call and would not hesitate for a second to purchase from team and Watchrapport again. Thanks again!"
"My consignment experience was exceptional, all the support stuff could not be more professional. I view this as a superb business and would highly recommend it to anyone looking to buy or sell a pre-owned timepiece."
"They are, without a doubt, the best in the business. I have ordered a couple of antique watches from their website and the experience has always been top notch. Knowledgeable, professional, friendly, kind, sincere.... if anyone is looking for their next timepiece I very highly recommend that you reach out to them for the best service. Thank you guys!"
"I recently was searching online for buying my first luxury watch and got recommended from a friend to check Watchrapport. They provided great service, guiding me through the options and helping me find the perfect timepiece. Highly recommend their expertise. Will definitely go back for my second piece!
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"My consignment experience was exceptional, all the support stuff could not be more professional. I view this as a superb business and would highly recommend it to anyone looking to buy or sell a pre-owned timepiece."
"I found an item on Watch Rapport that i wanted, i did so much research that I even found the original seller, a store from Japan that still had it in stock. I reached out to watch rapport to see if it made sense to order from them since they are US based. They said yes it was in stock and would take the same amount of time to get to me if I bought it through them or directly.. So i purchased it through Watch Rapport.... I waited a week, and another, and another... and finally it had been about 5 weeks, I still had not had one update or one method of communication from Watch Rapport. I called a few times trying to get information on what was going on, kept saying that they had full operators and would call me back... never got those calls.
So I decided to cancel and get my refund, same thing happened the first two times, no calls back. So I left messages in multiple ways that I wanted to cancel. Finally I got an email confirming my cancellation. I wait another 1-2 weeks, still no refund... So I call and finally ask whats going on with my refund. They say they will look into it and finally the next day I got my refund of $5k-ish
So all in all, they did not do anything other than hold my $5k for 2 months, not follow through with anything and made me chase them to get my money back
Definitely DO NOT do business with them. Use your computer and dig for 10 minutes, find out who the original seller is and buy directly because these guys do not help with anything"
"I want to share the great experience with Watchrapport. I never had this such great shopping experience in an online high-end watch store. They treated me like the real friend and was so eager to satisfy my husband need like the brand new timepiece without any display period. My husband was thrilled by having this great shopping experience online. He started looking for the next one with Watchrapport."
"These guys are an absolute pleasure to work with. Their knowledge and expertise is impressive and they always go above and beyond to ensure customer satisfaction. I had an excellent experience with them and highly recommend this company to anyone looking to purchase an antique timepiece. Five stars!"
"Great company! Good collection of luxury watches. The people have always been friendly. The lady on the phone is absolutely fantastic though! Received my Seiko within 3 weeks in perfect condition."
"These guys are truly phenomenal! I thrilled by their patience, knowledge and customer service. They went above and beyond in helping me find exactly what I needed. They made my day, my week and my month. I will be a loyal WatchRapport shopper from here on out!
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