"The backend team is excellent. Very knowledgeable and they educate you as well. It was a very pleasant experience and I plan on going back soon."
"Good lady best working knowledge "
"I am very pleased with my purchase from Watchrapport! They were very helpful. My watch arrived promptly as scheduled. When I’m looking for my next Rolex I will be returning to WR."
"Bought a watch months ago. 5 weeks go by and no watch or communication. I called and told me they don't have the watch. They sold me a watch they didn't have! So I cancelled my order. They told me they would give me a full refund. That was weeks ago! I have called and emailed. They refuse to call me back. They will send me a standard email saying its in process and it may take 15 days to process. REALLY???? They processed my money on the same day I ordered the watch! Funny how they can take the money in one day and and take months to return it (I have not received my refund). I called my credit card company and they told me it never takes more than 3 business days. DO NOT BUY FROM THEM! They are liars and thieves!"
"Ordered an Omega watch from them, transaction went through, order confirmed and estimated delivery date provided.
I followed up a little later as there had been no shipping notice, and they explained the detailed authentication process my watch was undergoing, and that was all just a part of their service, it should be expected by the delivery date.
Well, now 2 days before the delivery date, I still don't see any shipping notice, so I ask again, and then get told they don't yet have my watch (the one that they previously verified as being authenticated) and are actively looking for a supplier on it.
I lost confidence in their service, asked for my order to be cancelled, to which I was told that I would have to wait until after the expected delivery date...which they just told me wasn't even a real date. Waited 3 days, emailed back to cancel, cancellation was confirmed, and here we are, over 3 weeks later, and I have yet to see my money back...will be initiating a claim with my credit card tomorrow morning.
You sold me a watch you said you had, then you lied to me about your complex authentication process to try and cover for your first lie, then you play games about cancelling my order, and finally you hold onto my cash for an exorbitant amount of time!
During this process I had ordered and returned another watch from an international company; they managed to receive my return, inspect it, and refund my money, directly to the same card as used in this previous transaction, within a few days...there is no excuse for the delays here!
This company seems to be operating in a fraudulent manner, would recommend anyone to be going anywhere else to buy. "
"It is always a wonderful experience at Warchrapport!!! The team was amazing!!! Thank you for everything!!!!"
"Impeccable and professional experience. First time Rolex buyer. Easy to navigate and decide. Easy process with transaction and communication. Beautiful watches! We will be a repeat customer."
"Exactly the same as other people who reviewed below.
Its a TOTAL SCAM...
They will email you and even answer the phone, it will go on for months and months [5 months for me!]
They cancel the purchase and keep the money.
They never refund... [even though they will promise it multiple times].
Have got the Credit Card Company involved.
SAD situ - Avoid at all costs !"
"Purchased an Omega. Very good price and the watch is in excellent condition. Team helped me through the process very patiently!"
"Was my first experience with you guys. Was a little delay in delivery but the watch came perfect, I took it to my expert, everything is great. I’m extremely happy and satisfied with my experience at Watchrapport. You guys are the best!"
"I just got my watch today and love it. I had a lot of questions, as I read some bed reviews, and I feel like they took the time to answer them and even called me on my phone to speak with me directly. Everything was fine, watch arrived as described…. Thank you for bearing with me and thank you for all your help."
"Best Service Ever. Nicest Collections. Recommended"
"Tried to get a competitive price from our family jeweler and they told me that they couldnt beat it."
"I definitely recommend Watchrapport. They have a great selection of unique watches and are very knowledgeable. With a strong costumer service, the communication was clear and efficient. I felt confident and at ease in every step of the process. It was a pleasure shopping from them.
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"What a fantastic company! I bought a watch for my fiance as a surprise wedding present and they did such a great job getting the perfect watch. Oftentimes watch store employees seem to have very superficial knowledge about their products but these guys are well versed and made us very comfortable in his abilities to source a quality item."