"I read various forums and sites about how to repair your Tivo. The Tivo seems very basic, you have the hard drive, motherboard/circuit board, and the power supply.

I mean, I have built my own computer and upgraded others, how hard can it be. I have some knowledge. But when I could not find a definite answer to my problem, I remember about over 95% of the posts from various forums relating to Tivo that I read recommended Weaknees.com to repair the Tivo.

I went to Weaknees.com and paid for the "Flat Fee Repair Service" which was $149.00. So no matter what was wrong with the Tivo, it would not cost any additional money. They also ship the Tivo back to you from the $149 flat fee, so you do not pay extra for the shipment back.

I hate to just toss away money on a new hard drive, not to mention that I do not have the needed software to install on the new hard drive and maintain my lifetime subscription; a new motherboard, or a power supply. I did not know for sure what went bad and hate to replace parts that were good.

I sent the Tivo to Weaknees on 09/12/11 via UPS. They received it on 09/14/11. They then shipped it back on 09/16/11 and I received it on 09/20/11.

When I opened the box, there was a check list concerning my Tivo. It let me see that what passed and what did not pass. In my case, they replaced the power supply. I plugged the Tivo back its' "home" and it booted right up and everything worked like it should. I had no issues. My hard drive contained all my information I had on it before service, such as scheduled recordings "Season Passes", and my wireless network information. I did not have to reprogram anything.

A part of me stated that I could have saved some money and installed the power supply myself, but I did not know what was failing. Most of the forums claim it was the hard drive, but Weaknees.com fixed what was wrong without the guess work.

So I say thank you to Weaknees.com. It saves me from buying unneeded parts, buying a replacement Tivo, and the headaches of trial and error on discovering what was causing the issues with my Tivo. "

"Thank you for all your help in repairing my Tivo unit. Most companies just tell you to send in your unit for an estimate of the repair and then charge you accordingly. I was pleased that your company helped me right on the phone and pin pointed the problem and the needed part with patience and courtesy. After receiving the part I was told how to confirm that a capacitor had burned out and how to complete the repair. You guys are top notch and you have made me a real hero to my family. Count on me to be using your company again for system upgrades and accessories."

"What an amazing company! They received my dead TiVo Series 1 on Friday afternoon, and the unit was fixed and returned to us on Monday afternoon, complete with a handful of new parts. Considering that a "lifetime" subscription for TiVo now costs $500, this repair was money well spent. If possible, I'd rate them as 6 stars, they really are that good at what they do!"

"This has been a great service experience w/ Weaknees. Replacing the power supply I ordered from them solved the issue with my Series 2 Tivo. Somehow, before the new pwr supply, adding the USB network adapter caused an issue with the video flickering or blacking out totally - but no flicker and no problems now. (per their suggestion, I had checked the capacitors, but saw no issue with them - and decided to try the new pwr supply anyway)

So I'm looking forward to (hopefully) years more free service from my lifetime Tivo subscription and this Tivo box - thanks to their pwr supply and advice, ... and an upgraded disk drive I had gotten from them a year or so ago when my old drive failed - which has worked flawlessly after a simple install.

Great response and help, great parts, fast ship!

Thanks so much Weaknees, for the service and parts you provide for Tivo owners.

Neal F - Tampa, FL"

"I just want to add my 5 star rating for WeaKnees. Excellent written instructions, great phone service, and and fast shipping. The upgraded hard drive was installed with ease and worked great on my old RS-TX60 Toshiba DVR. Great company to do business with."

"I just purchased and installed a replacement hard drive in my older RCA, DVR120. It arrived in good condition, the instructions were easy to follow, I made the swap without incident and it works just like the original one did. Therefore I'm very pleased and would recommend Weaknees as a source for upgrading their TiVo DVR.

Bert Spangler
Eau Claire, Wisconsin"

"The modem in my series 1 TIVO failed. I emailed WeaKnees several times for help and each time I got a prompt response, not in days, but in hours, even one on a Saturday afternoon. That's unheard of these days. I sent in my TIVO for the flat fee repair. The website said they would fix it in 3 days, and 2 days after it got there, I got an email saying it was fixed and on its way back to me. It now works perfectly. This is by far the best service I have ever gotten from any on-line company. Wow!"

"I have ordered from Weaknees several times over the past year or so, and can say that I am extremely satisfied with their customer service (emails answered very quickly), as well as their shipping/out times (received my item fast, even without expedited shipping). I will definitely be ordering from them again in the near-future!....jcurry"

"Weaknees.com is awesome! We had to send our Humax Tivo to them many times before they found the problem. All the return shipping was graciously paid for by them. Every time we called with a concern they were very helpful & were willing to take it back not problem. They answer any emails quite rapidly also.
We would recommend Weaknees to anyone who has a problem with their Tivo. They know their stuff."

"I have installed the new drive and fan for my GXCEBOT TiVo S/N GX3D47CDC05B order # 848896. Your instructions were adequate to make the upgrade but when powering up it could have been more clear about going through the Dish set-up as I did a call in to find that out! The set-up went smoothly I have all my Favorites set and I am setting up my programs to record. The new Hard Drive is very fast and smooth, the old Hard Drive when you did a function you would have to wait and wait for it to do the function! Also the new Remote works great and now the TiVo works better than it did when new in 94-95! I also have unplugged the phone cord as I live in a RV full time with no problems so far! Also it looks like that it is not going to leave a message to call in every day in the Messages but in System Information which changes daily, so no more deleting those messages every day! I want to thank you for providing this service and the support that I received from weaKnees to be able to continue my lifetime subscription to TiVo with my Hughes GXCEBOT Receiver."

"WeaKnees is outstanding! Their website contains lots of very helpful information on TiVos. Finding what you need is quick and easy. They have replacement parts in stock, price them reasonably, ship right away, and include the necessary tools and instructions. I replaced my dead TiVo hard drive with a larger one. It was very simple and worked perfectly. I would definitely recommend WeaKnees to anyone."

"very fast efficient service. i had a question about my order and they answered my email within the hour. product was at my door less than 24 after ordering it."

"Man, these guys totally rock!! I will be singing their praises for years to come, and look forward to making the step-up to a future generation TiVo through them sometime soon.

I have purchased new hard drives for both my TiVo boxes from this weaKnees, and couldn't be more pleased with their product or their customer service.

Definitely a top-notch company!!!"

"Weaknees,
I am delighted with Weaknees hard drive and clear installation instructions which took about 30 min. I doubled my TiVo capacity for less than a refurbished unit of same capacity. I expected to have costly shipping to send my failed TiVoHD back for repair or replacement with a refurbished unit, but your specialist convinced me I most likely only needed to replace the drive. He was right and arranged cheap USPS shipping to Hawaii for me. I had the brand new drive in a few days and am now back in service with my TiVo at lower cost & double the capacity. Thanks, Ray"

"My poor Tivo had a bad hard drive. I was about to order a new one when someone turned me on to weaknees.com. These guys are the best! They answered my email almost instantly and with the recommendation of replacing the hard drive. They walked me through everything and 2 days later, I had what I needed. Great service and much appreciated!"