"I had a strange intermittent problem with my TiVo, where occasionally it would display only in black and white, and would not return to color until it was restarted. Because the problem was intermittent, I was concerned that a repair shop might have difficulty diagnosing and fixing the problem. However, WeaKnees fixed the unit perfectly, and did so very quickly (within a couple of days of receiving the unit). I'm very happy with the service I received.
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"My TIVO died and I had no idea what was wrong. I googled and found out that my hard drive had probably failed. I ttied a reboot and fix but it did not work. then I found Weaknees and thought their prices were very reasonable. Hoping to keep my 2,000 entered film ratings on my TIVO disk, I opted to send my TIVO to them to tranfser data to my new disk. But my old disk had too many bad sectors and they were not able to save the data. So they just replaced the TIVO hard drive with a new larger one for a very reasonable cost. Because I have paid lifetime monthly service on my TIVO unit, it was worth the cost of a new hard drive rather than buying a new unit. Turnaround was two days and when I plugged everything back in, I was up and running in minutes. Great service, reasonable price and fast turnaround. I recommend them highly. A real internet find!
Kent Dillon"
"Excellent experience! Via email, Weaknees reps led me through diagnosing my TiVo Series3 problem, I ordered a replacement drive, I received it in perfect condition 5 days later, used the included directions and tools to replace the bad one in about 15 minutes, put everything back together, powered it up, and the TiVo worked as well as it did new. The instructions were thorough, written in English, and had good relevant pictures. It was foolproof with the included tools. I would not hesitate to replace or upgrade a hard drive in an out-of-warranty TiVo unit after this very positive experience. Well done to everyone involved."
"Installed my replacement power supply in ten minutes and my TiVo is alive now. I was reluctant to put $75 into a six-year old piece of electronics but your customer service rep reminded me that buying a new box would cost me much, much, more than that to get my lifetime service back!
thanks for rescuing my TiVo,"
"I ordered a repacement hard drive for my Hughes Directv Tivo. It was promptly shipped overnight and I was back up and running in less than 24 hours. The drive was very easy to install in less than 15 minutes. Great Job WeaKnees!"
"Unbelievable response time. Asked for help on a Sunday and received a response on a Sunday. How great is that. I thought it was one of my drives but your diagnosis was right on. The power supply. I ordered and picked it up the same day. Back up in minutes. I can't say more. Your the best."
" Service and Product, what a deal!! Messed up on original order, clicked 2 day s&h, called and it was corrected immediately. Read and reread directions, gathered up my inner strength and installed my new larger hard drive in a DirecTV R10 Tivo. It went smooth as silk, increased my storage capacity by 400% and updated my 3 1/2 old dvr.
I'm 71, no electronic experience and I feel so Macho!!!"
" Hi, I just wanted to thank you for your professional excellence. I can't believe how fast you upgraded my Apple TV and sent it back to me. The Apple TV drive upgrade is very tricky and I'm recommending Weaknees to my brother and friend who are also looking to upgrade their 40GB Apple TVs'. You guys are awesome! Thank you, M.M"
"Weaknees was great! They helped me to diagnose my Tivo problem on the phone, shipped out a replacement power supply and gave great online instructions for replacing it...very easy! This was after Tivo told me that my box was dead and I should buy a new one! I have never fixed an electronic or computer device before but this couldn't have been easier. I whole heartedly recommend them to anyone with a tivo problem."
"The hard drive for my Pioneer 810H TIVO was exactly what was ordered, shipped promptly and arrived on time (in fact it arrived on Friday while I had expected it early the following week. The instructions were detailed and I had no problem with the installatin. Worked perfectly!"
"Just want to thank you all for shipping the new Tivo HD to me in Calgary, AB, Canada so fast. It arrived within a day and was unpacked as fast as a present on christmas. It is up and working great with the current 6 or so SD and 2 HD channels that I receive OTA here."
"The Worst customer service on the internet
FWIW. I was a repeat customer with Weaknees and I have spent over $1000 with these clowns. I ordered a new DVR TIVO hard drive ( after their tech told me that is what I needed for my DVR with a locked up condition) It arrived and it was installed and it didn't fix my DVR. They said that it was bad and I would be charged for a 2nd hard drive (until it was shipped back to them ) The 2nd new hard drive didn't fix my problem either. I was going on vacation and needed it fixed so I ordered a complete DVR unit that did work. When I went to return the 2 hard drives that where purchased from them they said that I waited too long ( several days / weeks past their term and conditions) After several e-mails and complaints to their management they would only credit me with a 45% restocking fee. Nice.
They are very help full when you are thinking of spending hard earned money, but if you have any problems with their products they will shut you down and keep your money. I suggested to their manager that their poor customer service ( in which I was charged for 2 of their hard drives which I didn't even need ) Then they had the nerve to charge me 45% restocking fee ( which should have 15% ) They told me that I was lucky I got anything as it was past their generous return policy.
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"Weaknees provided excellent service for a Tivo that stopped working. The diagnostics on their web site helped me identify the problem, and Weaknees shipped out a replacement power supply that arrived a couple days later. The web site also has very clear do-it-yourself instructions for changing out the board. "
"Great service! The online troubleshooting helped me correctly diagnose the problem with my Tivo, the shipping was fast, and the instructions for replacing the power source were simple to follow. I had my Tivo up and running less than an hour after I received my replacement parts, and I am not a technically inclined person!"
"Great! I ordered a 1 terabyte hard drive to replace the dead drive in my 80 hour Series 2 TiVo that I bought as a refurb in 2002. Ground shipping was free, it arrived in three days, and had VERY EASY to understand, step by step directions. It took me about 25 minutes to replace the drive, and now I have 1720 hours of programming capacity in basic mode!! I would totally use weaknees.com again, and will recommend it to all my TiVo peeps."