"top quality lenses at affordable prices!! I got the same lenses way cheaper than other online competitors. Love getting the reminders in my email when it is close to reorder time so I never run out. Customer service was excellent. Shipment came as promised. Complete and on time. A+"
"Order arrived quickly and was complete"
"awesome!! great product and service."
"I placed an order with webeyecare.com. They keep sending emails stating they have a problem with my order and to contact them. I have contacted them many times and they don't answer. I have requested a refund, and they have ignored my request and have not contacted me for weeks."
"It was easy, fast and in the past I received the lenses on time! Thank you for your excellent service!"
"UPDATE: for some reason the shipping confermation email never sent until after the package was delivered. I am now satisfied with the service, and I understand there may have been a glitch in the system. As some would say” My faith is restored”
I purchased contacts December 29 and it is now January 9th and I haven’t even received a shipping notification for my contacts. The money was taken from my account and I have tried contacting customer service multiple times with no response. Left several voicemails and even sent emails in. Very dissatisfied with the service as no one has gotten back to me STILL. "
"I love that they offer my favorite, top brand contacts at the most affordable prices and also give me FAST delivery. You can't beat that! "
“Thank you for contacting WebEyeCare. We greatly appreciate your feedback!”
"I'm only giving one star because I have to give at least that to leave this comment. HORRIBLE company! If you have any other alternative, you would be better off using that because it's what you will have to do anyway. My order was placed at the beginning of NOVEMBER and has still yet to be fulfilled. Every time I call there is a different excuse! I spoke with them yet again Thursday of last week regarding my order, and stayed on the phone while the csr verified that they had my contacts in stock, and was told they would FINALLY be shipped THAT DAY. To be received no later than Friday of this week. Only to receive an email today stating my contact brand is out of stock and having to come from somewhere else and then once they are received from that location, I will then receive them in another 7-10 business days. I asked for a refund back in mid December only to be told I was not eligible for one. So they have now had my money for three months and have yet to deliver a single product. These people are a SHAM and I've no choice left now but to report them to the BBB, I recommend anyone else with similar experiences do the same! If nothing else maybe these idiots will be fined, if not shut down. Maybe then no one else has to waste their time and money. All these people have done is give me the run-around from go, and now they've left me with no choice but to take these measures! Irate is understatement to describe how I feel about this. If they hand delivered them to my door TODAY, it would still not begin to make up for the waste of time and money put in to simply getting a set of contacts. RIDICULOUS!"
“Thank you for contacting WebEyeCare. We do apologize that you are unhappy with the length of time it took to complete verification of your order. An ideal order is processed and shipped within two business days of being placed but on occasion there are orders such as yours that take significantly longer. We have reviewed your order which was placed on December 7th at 5:09pm. As our office does closed at 5pm the order began its verification process the next business day which was the 8th.
We do see that you did take advantage of the option to upload your prescription with your order, however the prescription received was for glasses which we can't use for contact lenses. We did email you regarding this at 9:33am est on December 8th and explained we would need the information to contact your doctor's office as it was not on the glasses prescription we received. Our system shows we did receive that information on Saturday the 9th and it was placed into your order on December 11th when the office hours resumed. The prescription card we were provided listed two locations and we did contact both on the 11th trying to verify the order with the patient name provided on the order. By December 12th both locations had responded to us stating they had no record of the patient we were requesting. We did email you on December 12th at 12:13pm explaining the order was unable to move forward at that time because we could not verify the order with the doctor's office.
On December 18th we were contacted and advised the patient name on the order was incorrect. We corrected this and again contacted both locations to verify the order with the new patient information. One location responded again stating no patient on file but the second location failed to respond to us. We refaxed the second location again on December 19th but still no response was received. When we spoke with you on December 27th you asked us to contact them again to see if they would respond. When they again failed to respond we emailed you on January 9th. On January 11th we conference called your doctor's office with you on the line. At that time it was determined the brand ordered was not the brand you were prescribed. With your permission the order was corrected to the prescribed brand. You were advised verbally that there was a price difference as the correct brand was more expensive. We also sent you and email providing instructions to resolve the balance. The balance was resolved on January 16th and moved to our shipping department.
Unfortunately at this time your prescription is not in stock and has been requested from the manufacturer. We do apologize for this additional inconvenience and are looking into seeing if there are individual lenses in your brand and prescription which we can send to you so you are not without during the backorder window. We understand your frustration but we did do everything we could to get your order verified. As contact lenses are a medical device we are limited by the cooperation of the doctor's office when a prescription is not provided.”
"This year my order was cheaper and always have gotten them with no problem! I love the high quality service and great convenience!"
“ Thank you for reviewing your purchase with WebEyeCare. We greatly appreciate your feedback!”
"I ordered the wrong contacts initially even with the wrong prescription they were filled. I attempted to cancel the order immediately via voicemail and email in which no one ever responded even to date. I had to call back in and was toll the wrong lenses were shipped despite the improper script."
“ Thank you for reviewing your purchase with WebEyeCare. We are very sorry to hear your email was not responded to and will look into that. Please let us know if you have any additional questions.
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"It is always easy, quick and reliable!"
"Overall, great experience with WebEyeCare. Order took much longer than anticipated, mostly due to my vision doctor not faxing script. However, WebEyeCare then expedited my order for my troubles and I got it next day!"
"The overall website layout and checkout experience was great, however the point conversion for newcomers who then purchase and create a account should receive full points of creating that account as well as the purchase made, thus the spending points."
"Ever since I have started wearing contacts, this is the honestly the only place I have went and will go to purchase contacts. They have the best prices and great service, in addition to the easy to use website. I always get them on time and never have a problem."
"Easiest experience on line I've had in a long time!"
"I placed an order and it’s been 4 days and still no shipping Information even though the funds were already taken out of my account. I called customer service and all they said was it’s a processing error on their part but not helpful at all. I’ve ordered before but they still needed to verify my prescription. The site sayss, it ships within 24 hours, come to find out, there was an processing error in their part, yet the rep was not helpful at all except we are waiting for the tracking number to upload. "
“ Thank you for reviewing your purchase with WebEyeCare. We have reviewed your order and do apologize for the processing delay you have encountered. You are correct your prescription on file should have ensured this order shipped on the 8th. We will be looking into what caused the delay. We greatly appreciate your feedback. Please let us know if you have any additional questions. Thank you!”
A rep from WebEyeCare, WebEyeCare, has responded:
“ Thank you for reviewing your purchase with WebEyeCare. We greatly appreciate your feedback. We did experience a delay in getting our tracking numbers into our system after the holidays. However your order was shipped on the 5th and delivered to you on the 8th. If you did not receive your order please contact us directly. Please let us know if you have any additional questions. Thank you!
https://tools.usps.com/go/TrackConfirmAction?tLabels&origTrackNum=%1D9400115901563735625486 ”