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Product & services pricing
5.00/5
Chance of future purchase:
5.00/5
Shipping & packaging:
4.59/5
Customer service:
5.00/5
Return/Replacement policy:
4.50/5
Featured Review


Verified
5/5

2017-09-08

very Satisfied

"I order online and do not always use WebEyeCare but I got an email about a sale and I jumped on it, it was easy and delivered on time.
"

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Verified
5/5

2017-09-08

Wonderful experience

"I was so pleased with this experience. I was a bit skeptic going into it, but ended up really pleased."

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Verified
5/5

2017-09-08

Easy and Convenient

"This website was super easy and very convenient to use. The prices are also cheaper than ordering from my doctors office. Really love this service and I will be using it again!"


Verified
5/5

2017-09-08

Just awesome

"Good service, sadly, is rare. It is SO REFRESHING to make my contact purchase at WebEyeCare. Simple process, quick delivery. Just perfect...."


Verified
5/5

2017-09-08

PLEASED

"Reordering very easy- Simple clicks and done. Arrived in 5 days. My daughter says the contacts are great. I did not understand why with the last order why they sent my order in two packages. Both boxes would have easily fix in either box. Will continue to use WebEyeCare. "


Verified
5/5

2017-09-07

great services

"fast services, affordable prices, great customer support, good products."

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Rep reply posted 2017-09-07
A rep from WebEyeCare, WebEyeCare, has responded:

“ Thank you for reviewing your purchase with WebEyeCare. We greatly appreciate your feedback. ”


Verified
1/5

2017-09-05

Poor customer service

"I placed an order for contacts on 8/8/17 and included information to confirm prescription. The item I ordered and the confirmation from the doctor did not match - after weeks of not receiving my contacts, I contacted WebEyeCare and was informed that the prescription and order did not match. This was the first I was made aware of the conflicting information, I provided confirmation to charge my account over the phone and internet and received notification that item was shipped on 9/5/17 (after a week of providing confirming additional charge). I think that it should be the responsibility of the company to inform me of the conflicting information, considering that they had already charged me for the item. "


Rep reply posted 2017-09-06
A rep from WebEyeCare, WebEyeCare, has responded:

“Thank you for contacting WebEyeCare. We are very sorry for the inconvenience you experienced in your ordering process. Our records indicate that you were emailed on August 11th advising you that the order was different from how it was placed. You were advised again by email on August 28th and by voicemail on August 29th. Once you confirmed it was ok to correct the order on the 29th and resolved the balance owed the order on the 30th it was moved to our shipping department. The order was picked up by UPS on September 1st and is projected to be delivered to you by Tomorrow September 7th. We are uncertain where you are obtaining the date of September 5th from but that is incorrect. Please let us know if you have any additional questions. Thank you!”


Verified
5/5

2017-09-04

Great eye care

"Good website and user friendly ordering process"


Rep reply posted 2017-09-07
A rep from WebEyeCare, WebEyeCare, has responded:

“ Thank you for reviewing your purchase with WebEyeCare. We greatly appreciate your feedback. ”


Verified
1/5

2017-09-02

Possible Scam?

"I ordered a package for my contacts a couple of weeks ago because I heard great reviews about this site. I was satisfied with how easy it was to place an order and I soon later got an confirmation of my purchase. Afterwards after waiting for a little while I have never recieved a message if my package has shipped or if it's still in processing. On my account it used to show if my package was in processing but now it's gone as if I ordered nothing! I also sent an email but never got a response back. Total scam and waste of money and time. "

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Rep reply posted 2017-09-07
A rep from WebEyeCare, WebEyeCare, has responded:

“ Thank you for reviewing your purchase with WebEyeCare. We are very sorry for any inconvenience you experienced with your purchase process. We have been made aware of the issue concerning customers being unable to view their orders. Our IT department is actively working to correct this issue. We can assure you that your order was verified and shipped to you on September 1st. Due to the holiday on Monday the 4th you should have received an email containing your tracking information and your package on Tuesday the 5th. Please let us know if you have any additional questions. ”


Verified
5/5

2017-09-01

Great contacts

"Good prices it was nice that my brand of contacts went on sale. Free shipping was a added bonus as well! "

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Rep reply posted 2017-09-07
A rep from WebEyeCare, WebEyeCare, has responded:

“ Thank you for reviewing your purchase with WebEyeCare. We greatly appreciate your feedback.”


Verified
1/5

2017-08-23

Horrible return/exchange process

"I ordered 19 boxes of contact lenses from WebEyeCare. It took almost a month before it arrived and top it off, it was wrong lenses.
It was my fault that I did not carefully check the items ordered so I paid $18.19 to return the lenses on 8/2/17 and requested the replacement lenses. I called to today to check on the status and provided the tracking number. I was told that although it is noted that someone had signed for the receipt of the return box, they could not find it, therefore, I have to track it down through Fedex and figure out where it went. Otherwise, they will not refund $284.05 paid or replace the items. In this age of automation, I can't believe it is this difficult to return and replace.
"

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Rep reply posted 2017-09-07
A rep from WebEyeCare, WebEyeCare, has responded:

“Thank you for reviewing your purchase with WebEyeCare. We are very sorry to hear you experienced issues with your return/exchange process. Your experience will be forwarded to the head of our returns department to help us improve the process in the future. Please let us know if you have any additional questions. Thank you!”


Verified
5/5

2017-08-18

Wouldn't go anywhere else!

"I have always had the easiest, quickest, and cheapest experience buying contacts from WebEyeCare. I wouldn't switch providers anytime soon."


Rep reply posted 2017-09-07
A rep from WebEyeCare, WebEyeCare, has responded:

“ Thank you for reviewing your purchase with WebEyeCare. We greatly appreciate your feedback. ”


Verified
5/5

2017-08-16

My "go to" for the kids contacts

"Of course my twin children usually tell me they need more contacts on the day they run out! Excellent prices, easy on line ordering, great communication, and most important for me; FAST delivery. Just the kind of people I like to do business with!"

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Rep reply posted 2017-08-16
A rep from WebEyeCare, WebEyeCare, has responded:

“We are very happy to hear your order arrived quickly! We appreciate you taking the time to share your experience! ”


Verified
5/5

2017-08-13

New customer

"I search the web and out of the 10 providers that I found this company was the most inexpensive and easiest to place my order. Thank you!"

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Rep reply posted 2017-08-16
A rep from WebEyeCare, WebEyeCare, has responded:

“We work hard to give our customers the best price for the products they need. We are so glad to hear you had a great experience and appreciate you sharing your experience! ”


Verified
5/5

2017-08-09

Great experience

"Compared prices with usual supplier and WebEyeCare beat them handily. I contacted customer service with a question and Tiffany got back to me immediately. Ordering on line was easy and I was able to upload my prescription. I got my confirmation right away and the lenses will be here in a few days. Can't Wait! Couldn't have had a better experience. I am a big fan now."

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Rep reply posted 2017-08-16
A rep from WebEyeCare, WebEyeCare, has responded:

“We're so happy to hear Tiffany was able to assist you in your ordering process. Thank you for sharing your experience!”