"The ordered oil filters were said to be ready for pickup. They were nowhere to be found, but the parts counterman was kind enough to give me the D3 and A1 that were in stock. Called in the next day to clear up the order. "

"Conor was great to work with and communication was excellent. However the email to reply is not correct and should be fixed!"

"Very helpful, friendly, precise, and timely
"

"Seamless transition. Item as described. Had a phone call to verify order and that product was correct."

"I returned a starter for a core charge on October the 26th., and now it's November 18, and still No core charge payment has been added to my card.
I contacted the Parts Department several times and spoke to the part advisor and stated, As per the billing dept, because a debit card was used and not a credit card, they were going to mail me a check.
I gave him the benefit of the doubt and waited an extra week, and as of today No check has been received.
I’m requesting a respond via email or by phone within 48 hours. If no contact is made. It give me no option but report the dealership to the Better Business Bureau, The Consumers Affairs, and the TV News.

Respectfully, "

"The items was the correct "

"I always have a great experience when I have Rick Davis as my service writer. He does such a great job, that I actually plan when to bring my truck in specifically when he is available. Work is done quickly, the internet video of inspections is cool and informative and I trust the Toyota mechanics to get the work done perfectly. Great experience all the way around. "

"The part worked out perfect, and was exactly what I ordered. However, I could have done without the rude gentleman working in the parts department. I will be having my parts shipped to my home from now on."

"Just picking up an online parts order...fast and efficient."

"Call from the representative was very helpful and professional."

"Excellent customer service! Service on vehicle was done fast! "

"I ordered on line a part for my R4 2015 Limited so I got it in less than 24 hours without any issue...."

"Wesley Chapel Toyata is best"

"Looked up the part online using the search tool provided on the site, called in to confirm and was told he cannot give me the part number over the phone and would not assist on online orders but said just use the search bar. Ordered the part that came up, wrong part. 30 percent restocking fee to return plus shipping for return then correct part walkup price. Impossible to figure out how to return, just not easy to deal with. "

"Extremely fast shipping from order date. Appreciate the effort to package items well to prevent damage."