"Received the wrong item. Contacted WHBM with pictures of the packing slip and item. They sent a generic response back saying they would send me another update which I still haven't received. Accidents do happen where shipments are received incorrectly, but to not follow up is not right"

"The sales associates were very helpful and courteous."

"This time the delivery came faster than the last time I ordered something from them."

"I purchased five colors in the henley sweater. The fit and quality of these sweaters is excellent. I received the items pretty fast considering it is during the holidays."

"The items I purchased were shipped carefully to avoid damage, and arrived exactly as expected. I would definitely shop here again."

"Awesome. The dress arrived quicker than all other online purchases!"

"No response to emails , pathetic customer service!!! My number is +15133175402 Bonnie Mortimore "

"I received 90 percent of the items I ordered but one has still not arrived. I had a tracking number for it but it has not moved at all. I don't know what happened to it. Of course it was one of the things I most wanted as a gift."

"Said when it was coming and it did!!!"

"I ordered on Dec 3rd. Tracked my delivery and then all of a sudden, all information ceased. I have yet to get my items. Will hesitate to order again."

"I bought a jean jacket. When I received it I realized it didn't have buttons rather just an eye and hook to hold it together. Half of them were already hanging off. Very disappointed. It was a cute jacket and I would have kept it if it had buttons."

"The customer service at WHBM located at South Pointe Pavilions in Lincoln, NE is always fabulous! Whether I am there to browse, on a mission to find the perfect outfit, or make a return/exchange they go out of their way to be helpful. The Lincoln store has been my favorite WHBM store for many years, and it is all due to the customer service I have received!"

"Not helpful in following up on some back ordered clothing that I ordered in November. "

"Ordered 11/30/20, 12/8 email says shipped; now told it was not scanned so they cannot track, no idea where it is; can’t cancel because it shipped, have to deal with it if not recd by 12/24; Lousy Shipping and Customer Service!!!!"

"Glad to get a "real" gift card rather than e-cards to give as gifts!"