"Ordered 4 items on November 28 and its currently December 23rd and nothing. The last thing that happened to my package was on December 9th. Their website claimed if I ordered before December 8th my package would arrive before Christmas. BS! And when I tried to track my package it would take me to two separate pages. Oh and when I tried to get in touch with the company, the live chat was off, they wouldn't return my email and of course no matter what time of day I called the phone was always busy. Cannot believe how their customer service has taken a nosedive and completely disappointed by the lack of organization. I understand COVID has put WHBM and many other places in a tough position but this is next level. "
"I ordered 3 outfits on December 2nd, they offered ShopRunner as a FREE
2-day shipping & return option. These outfits were ordered on December
2nd in the promise of being received by the wedding/x-mas party we were
planning on wearing them to was on December 11th and 12th. Well, the packages
arrived at 3:01 pm on December 12th. A day late for the 11th xmas party and
the wedding was at 3:00 on the 12th. Needless to say we never got them in
time to wear to either occasion. Pandemic or not, shouldn't promise something
that you can't deliver. Also, while tracking the shipment, it was in Atlanta Georgia
for 5 days...what's that all about??? 5 days!!!!! "
"My “Christmas dress” still hasn’t arrived. I purchased it nearly a month ago and it was supposed to arrive December 16. It’s now the 23rd and it’s still “in transit” "
"I ordered my necklace on black Friday and waited for it to arrive until December when I received an email saying my order was canceled as my necklace was not available. I was devastated. Luckily I called around and found it at a nearby store. I will not be using the online store again."
"Classy clothes and everything I ordered delivered promptly. "
"Found exactly what I wanted —- something new, something different and it came before Christmas as promised! Love it!"
"I have not done any shopping online or in a store since the pandemic. White House Black market made it easy."
"So much for a Xmas gift. Arriving in January!!!! Thanks for nothing. "
"I only shop at BHWM the clothes fit, are good quality and customer service is great! An item I bought went on sale the next day and I emailed and they gave me the refund for the difference. It never feels good to see you could have spent less if you waited so I appreciate that they offer this. "
"Everything showed up as expected and the quality is great. I'm wearing the sweater already. It's so soft & comfortable."
"Great experience with this order. "
"I have not shopped at White House Black Market before. what a mistake. The salespeople were very friendly and very helpful. Dressing rooms were open and the employees were very helpful and attentive. I will go back."
"In store staff at Washington square are so courteous and have great suggestions. I still have shoes and dresses that I got there years ago and still love. Go to for classic design with well made clothing. "
"Timely delivery & excellent quality products! "
"I found the products to be expensive and lacking in quality."