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Product & services pricing
3.75/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5

Verified
5/5

2016-05-12

Great Selection at a Great Price!

"I love shopping from individual online merchants. I got a great deal on my water filters for my Jura-Capresso. I feel assured of authentic merchandise verses shopping at that mega, everything under the moon online retailer.Fast shipping. Thanks.
"

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Verified
5/5

2016-05-12

Great chat response

"Very helpful technician on the chat line identified the problem I had with my Gaggia Classic, sent me a link to a youtube to show how to do the replacement of the gasket and sent me the gasket ID #. No problem once the gasket arrived and everything is working great."


Verified
5/5

2016-05-12

Gaggia Cleanng Tablets

"These are awesome for keeping our Gaggia clean and our coffee awesome! I'm happy you finally got some in! "


Verified
5/5

2016-05-12

A Taste of Italy With a Touch of Naughty.

"This coffee is first class ground in a vaccum package that hugs the coffee so tight you can almost see the full body aroma wanting to burst out. Opening the package is pure pleasure as the aroma fills the room. At this point my hands start ever so lightly to tremble in anticipation of taking the final step in actually making my cup of expresso. You close your eyes and try sipping my expresso which at this point is extremely difficult as my body is craving more than just a sip and then, then .... Then you open your eyes and realize you are looking at the bottom of a small cup. Ahhhhhhh... What a way to start your day. The only place I buy my coffee is from "Whole Latte Love"."


Verified
5/5

2016-05-11

Always helpful!

"My 12 year old espresso machine was not heating properly so I called Whole Latte Love. We bought the machine from them and have always found that their customer service is top notch. They helped me figure out which part I needed and got it shipped. I successfully installed it and it's heating again.
Thank you Whole Latte Love!
"


Verified
1/5

2016-05-11

No clue what's happening whatsoever

"I ordered. Received an email confirmation. WLL required me to call and confirm the order. I did. They said it'll ship later today. My card was charged. One day later, I got an email saying it's on backorder. I called them. All they could tell me that it was on backorder.

They said I can keep it on backorder while holding my money without any idea of lead time. I asked whether they actually had what the Jura in stock when I ordered it. They couldn't tell me. I agreed to a refund (not that they have a choice).

It seems that everything is opaque and no one has a clue what really is going on. Was it in stock? How did the previous person tell me that it will be on the way, then backorder? Shady business who doesn't have their sh t together.
"


Rep reply posted 2016-06-01
A rep from Whole Latte Love, Whole Latte Love, has responded:

“Hi there,
Thank you for bringing this issue to our attention. While it is extremely rare, it is possible for an item to sell out before an order is successfully fulfilled. It looks like this situation was not properly communicated and so there was some confusion during the process. I'm sorry for the inconvenience and please let me know if there is anything I can help with.
Emily
CustomerService@Wholelattelove.com”


Verified
5/5

2016-05-11

Perfect buying experience !!

"Everything was great !! This is my 2nd purchase fro Whole Latte Love !!"


Verified
5/5

2016-05-11

Always delivers

"I always get my merchandise on time and we'll packaged. The merchandise itself was as advertised and easy to set up and start using. My first coffee was amazing for default settings and getting better as I dial it in for my personal taste. In 14 years I have never had a bad experience with Whole Latte Love."


Verified
4/5

2016-05-11

"I am still waiting for my order to arrive. It's been one week since I have placed my order. "


Verified
5/5

2016-05-11

coffee to your door

"I have been ordering coffee from WLL for quite some time. As usual it shows up in a couple days at my door, exactly as ordered. Great vendor for all your gourmet coffee."


Verified
5/5

2016-05-11

Great Coffee with great prices and service

"I always load up on coffee at Whole Latte Love, excellent coffee with great prices. "


Verified
5/5

2016-05-10

Could not be easier

"After purchasing products for the last 3 years, the has always been and still remains SUPER"


Verified
5/5

2016-05-10

"Always reliable and fast, always great coffee."


Verified
5/5

2016-05-10

Excellent! Will re-order next time.

"Very good, easy to order and good delivery time.
"


Verified
5/5

2016-05-10

Great coffee

"Great coffee! Great service!"