"We sent a picture of the issue they sent the needed repair part and video on how to
We did not need to send the machine out
We love this espresso machine (gaggia magenta prestige)
Easy maintenance and cleaning
Thank you you guys are great
"
"I love the Crema wave coffee beans. They have a rich flavor and the smell is so inviting in the morning. "
"Second time ordering from them, very quick shipment and delivery. There was a mixup with our order and one of the items was missing so I reached out to customer support and Meaghan had us sorted right away with a replacement delivery in a few days. Will absolutely go back to WholeLatterLove for future coffee needs!"
"I bought my first machine from them 6 years ago but it was time for an upgrade. I knew I could go back to them and be in good hands. After a lengthy call with sales, I was able to get some help to make my decision on such a wide range of machines to choose from. I was able to get exactly what I wanted in my price range. Love this company. They won't steer you wrong. "
"Sales was very helpful when trying to decide which machine was best for me! Looking forward to it making the best the best coffee!"
"I bought my Gaggia Anima 5 years ago, and now I've purchase my new Magenta Prestige!! Couldn't be happier with the entire process! "
"I bought new Gaggia and broke 5 months later. I followed the trouble shooting their tech support instructed then they decided I send back for repair with their instructions and label with FedEx. The parcel was lost! Whole latte love excuse themselves from any accountability. I fought refund for 6 months. FedEx after their investigation offered me some consolation but this company was zero! I spent $950 and they can’t even refund a portion or at least a refurbished even. I did everything under their instructions! Never again to this company! They’re just for sales! "
"Placed 2 orders, 3 business days later the items hadn't shipped so I emailed customer service, took a few more days for them to reply and magically the order shipped. When SOME of the items arrived I noticed the invoice online said all the items shipped, even though the packing slip didn't have those items on there, but I was charged for all of them. Emailed customer service and waited another few days, for a were sorry these are backorder with no ETA, no mention of that during the ordering process. about this time I realized one of the items I purchased (a water filter pitcher) is junk even though its highly rated on WLL website and their blog, reached out and yes you guessed it a few days later got a reply that its "consumable" and non returnable. Overall this place doesn't care about customers, their customer service has been 0:10, beware of purchasing anything from this company shop elsewhere."
"The Whole Love Latte is a fraudulent company. I ordered a brand new machine pro 800 last week, but they sent me an open box. The machine doesn’t work. When we opened the machine there was a rubber gasket floating in the box. Now they are refusing to take it back. I will have to ask my layer to intervene and waste more money. All customer service people taking calls are very unprofessional. I should have taken seriously the low rating they have on this website."
"Beginning with customer service, through the drop off of the machine, and pick-up after repair, this was a great, customer friendly experience! Great communication, accurate estimate and best of all our superautomatic coffee maker is working like new again! "
"All I have to say is that I had an issue and customer service was responsive and pro-active with my situation. I am very happy with the out come, that I went ahead and made another purchase because I know I am dealing with an honest company. Prices are also great that are even lower than Amazon on many products."
"I received a refurbished or used machine, not a new one that I paid for. I emailed customer service, did not receive a reply for 5 days. On the 5th day, the guy I spoke to on the phone (after being on hold for 2.5 hrs) did not offer to resolve it. He kept insisting that this is a new machine, despite the spent coffee grounds receptacle being covered in coffee grounds and the water line spouting coffee-tainted water. I even provided pictures in the email I sent. I ordered from this company because my friend recommended them. However, she confirmed to me that the machine she received was new, not like what was sent to me. So, no I am not satisfied with the product they sent me and with how the company dealt with this issue. I will never recommend this company to someone else."
"Purchased a Jura ENA 8 for Christmas gift @$1,699. Received in time, but the unit only made three cups of coffee before non operational. After two days, no response from Whole Latte Love service ticket, so I reached out directly to Jura. Found out the unit was a factory refurbished ( news to me), and could have been purchased directly from Jura for $200 less.
Fortunately, Jura has agreed to replace the unit. No support from Whole Latte Love.
Beware of internet snake oil sales. Do your research, this company has a “1” rating for a reason. I hope this helps a future buyer. Go directly to The manufacturers when possible. "
"Company representative promised a $1699 espresso machine was in stock and would ship before Christmas if I paid for 2-day shipping. Despite receiving a shipping confirmation, the item never shipped because it didn't exist in the company's inventory. The company's dishonest information caused me to spend hundreds of extra dollars to get a machine from another company in time, and Whole Latte Love's terrible customer service team was unwilling to make the situation right. Highly discourage customers from purchasing products through this company."
"Do not order from Whole Latte Love. My order never got ship out and I did pay for 2% cancelation fee just to avoid delay never ship out expensive espresso machine plus many negative reviews on the web. All the bad reviews on the web are really true!"