"Whole Latte Love provided me one of the BEST customer experiences I've ever had. I purchased a Gaggia Brera Super Automatic Espresso Maker from them after a lot of research and I am so glad I did.
After a few months the machine developed an issue. I called WLL and was connected immediately to a live human being who tried to assess the problem and promptly sent out a part which unfortunately did not solve the problem. They issued me a shipping label so that I could return the entire unit and within about an hour after they received it and got it on the repair bench, I received an email asking for permission to send me a new machine.
I could not ask for a better customer service experience especially from Tracy there. Communications by email are superb and everyone I spoke with was extremely knowledgeable and helpful. I highly recommend anyone looking for high quality products and customer service shop with Whole Latte Love."

"I bought Gaggia Brera and many bags of Lavazza coffee from them via Amazon. The problem was with the first order I tried to place directly with them. It was a small order of 120.00, they were able to charge debit card, the shipping address and billing address were the same but they didn't ship because they were not able to contact me over the phone. I have recommended them and bought from them for many years but with this bad experience I will never buy or recommend them again. Their order confirmation process is ridiculous even for a small order. They waited 2 days to let me know via email that they could not send my order. I had to place order with Cafe Parts and pay overnight shipping to make up for the 2 lost days. Cafe Parts sent order immediately without complications. I have read many negative reviews on Whole Latte Love customer service and warranty problems. DO NOT BUY FROM WHOLE LATTE LOVE unless you want needless problems and wasted time. "

"I bought a refurbished Gaggia Classic from them which looked new when it arrived. Unfortunately the group gasket (portafilter gasket) was way too tight and the portafilter barely fits on. You have to hold the whole machine really tight and it doesn't go on at all when the machine heats up. When I called,I was told that wear and tear on the gasket wasn't covered by the warranty and I should buy a new gasket for $10. The machine came that way and the service guy on the phone said some gaskets are "machined" incorrectly. The machine was refurbished and tested by Whole Latte Love. I've ordered a new gasket but not from them. "

"My husband purchased a Gaggia Accademia for me from Whole Latte Love and I couldn't be happier with their service and products. I would highly recommend working with Whole Latte Love. Their customer service was very helpful in resolving an issue for me. Their staff was friendly and passionate about making my coffee experience a great one. Their videos and tips are excellent and they made me feel like I (the customer) was important to them. It's really hard to find that kind of service these days. Thank you Whole Latte Love! You are my "one stop shop for everything coffee". "

"We ordered parts for an espresso machine for our customer. There was some miscommunication when we attempted to return the part because it initially would not work, however, customer service touched base, and our tech was able to get the part working after all."

"received a defective $1000 coffee make with the burden of having to return it"

"Perfect experience as always. My Rep Mark Jackson is awesome and extremely knowledgeable of all products"

"This is one of the sellers I keep coming back to. Never had an issue that was not resolved right away and almost all orders were fulfilled flawless on the first go.
This is the way to build a solid customer base!"

"Whole Latte.com always has the best products at the best prices. I have been buying my machines and accessories from them for over 12 years and have always had excellent service."

"fast delivery and good product"

"Great Coffee and not available in stores. Buy in bulk and plan a week for free shipping and never run out of coffee. Whole Latte Love is usually the least expensive."

"I ordered six bages of LaVazza coffee at a great price and they arrived quickly. I'll definitely be ordering again!!"

"I recently purchased a Profitec Pro 500 Espresso Machine from Whole Latte Love. If you are one of those buyers who does extensive research on what you are about to buy, Whole Latte Love is the place for you. They do in-depth reviews of most of their products and also cover maintenance procedures as well. Most of these videos are on YouTube so you have the ability to watch them service the machines at your own leisure. They will usually answer questions via the video comments in under 24 hours. In addition, their communication skills are second to none. I give them high marks all around. Highly Recommended!"

"Had not for Mark, Morgan and Todd I might have bought my Synchronika elsewhere.
Dealing with Customer Sales as well as the Service Department is very pleasant indeed. Everyone is always very professional,courteous and helpful. It just makes my coffee experience more enjoyable. Keep up the good work folks!
Tony Pilgrim"

"fast service & love the grinder"