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Product & services pricing
0.00/5
Chance of future purchase:
4.59/5
Shipping & packaging:
0.00/5
Customer service:
4.29/5
Return/Replacement policy:
0.00/5


Verified
5/5

2024-12-05

Excellent Customer Service

"The parts department always makes order pickup an easy and welcoming experience. "


Verified
5/5

2024-10-29

Friendly and prompt service

"I am very satisfied with the service of my Camry and Avalon. The Camry was in for new tires, new TPMS sensors, oil change, and state inspection. The Avalon was there to diagnose an engine problem (acceleration and idling issues). Fabricio was able to schedule this diagnosis same-day, which I really appreciate.
Even though I never get to meet the technicians who are working on my cars, thank you for the work you do.
Also a shout-out to Emma, who is always friendly, welcoming, and professional.
"


Verified
5/5

2024-10-23

Outstanding service

"I was far from home when a check engine light came on. I had the van towed to your dealership. Your technician ran tests and notified me when work would be completed. Very pleased with service."


Verified
2/5

2024-10-18

Return

"☆ agent didn't give me a receipt for returning the part, was not polite,
The part shows a complete part in the website, i got uncomplete shock
The agent said I have to buy the rest of parts and it will cost around a 1000 dollars, that is not correct
The refund takes long, it's still pending after 1 week from the returning.
"


Verified
1/5

2024-10-04

hello? where's my part?! still waiting for PT73142090 cargo cover for 2012 Rav4

"you sent the wrong part, then I returned it to you after calling you and getting a return label. That wrong item was confirmed delivered back to you by UPS on Sept 30.
So............................... where's the part I paid for?
Still waiting for the replacement part!
How about a shipping confirmation? You still have my money!
"


Verified
5/5

2024-09-27

Exactly what I ordered online, arrived quickly

"Easy enough to order, shipped next day, received a few days later. All good! "


Verified
5/5

2024-09-26

2024 Tacoma TRD Sport

"Alex was very professional and helpful answering my questions and getting me set up for my lease. I would highly recommend him to anyone and do business with him and Woburn Toyota in the future! Thank you :)

-Mike
"


Verified
5/5

2024-09-09

Parts Department

"Very helpful employee in the Parts department and knowledgeable"


Verified
1/5

2024-08-27

Service fee is way too high compare to other dealer

"We Won’t come back again to this dealer"


Verified
5/5

2024-08-24

Always a pleasant experience with Woburn Toyota

"I usually get all my parts from this dealership, even though most of my orders are delivery since my work hours interfere with their hours, All the orders are processed and delivered very quick and it’s the right parts EVERY TIME. "


Verified
5/5

2024-08-21

Sales Experience

"My sales rep, the sales manager and business manager provided the best support and service. All was smooth and fast....Thank you"


Verified
5/5

2024-08-13

Great parts department

"Great parts department
Great parts department
"


Verified
1/5

2024-08-12

Broken spare parts

"I'm receive broken spare parts"


Verified
4/5

2024-07-31

Was very satisfied with their online parts and their quick delivery.

"Ordered parts online. Had them shipped to store. Were ready the next day and they also discounted the price of the parts. Very reasonable."

Detailed Review Benchmark + -
Likelihood of customers making future purchases

Verified
5/5

2024-07-30

Good experience

"Excellent pricing, shipping, and customer service. "

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service