"Called to speak to a representative and they were very helpful answering all my questions."

"I ordered 2 t-shirts in preparing for the World Cup and when I received my t-shirts in the mail they were completely blank t-shirts....no design, no logo, nothing
Then I called in to customer service, and the gal was nice, but the absolute lack of empathy and lack of an attempt to try and remedy the situation, cost this company a customer for life. I will be returning the shirts and will forever look elsewhere for my soccer gear. Yes, the experience really was this bad unfortunately.
Definitely have a lot to learn about customer service"

"The shirt i purchased was supposed to be an xl. It was more like a 3xl. When i tried to return it, they claimed it was a custom order. A KNVB white t with no custom print is not a custom order.... this is total BS"

"I can't wait to get my coutinho Liverpool jersey
"

"Extremely slow shipment. It took about half month, and I haven't received my jersey yet. Slowest shipping I've ever had. Missed my first world cup game, frustrated. And never replied my email"

"Where its my jersey its been 2 weeks "

"The ordering process was very easy and everything shipped very quickly. The quality is wonderful."

"I am still waiting for my purchase after 2 weeks"

"The shopping experience was great got exactly what I wanted, on time..."

"Great selection, quick service, and the products are of good quality. Highly recommend!"

"I ordered a customized USA jersey for World Cup events and paid for rush shipping so I could get it before the World Cup started. World Soccer Shop didn't check it and sent an un-customized jersey because they didn't check the order before shipping it. When I called customer service they said I could send it back snail mail (about 1 and a half weeks) before they could start fixing the issue (customizing it). Fixing the problem could take another week. The you have to wait again to have it shipped again (you may get your jersey a few days before World Cup is over (or maybe not). I would be happy to upgrade my rating if provided with a better fix to an avoidable problem. "

"Paid for 2-day shipping. With custom order, it said to expect an extra 2-3 business days. One week later, item still hasn't shipped. Complete waste of money to get expedited shipping. Will never shop here again."

"Terrible customer service! I had ordered a birthday gift for my husband (a soccer jersey) which I customized. When I received the jersey, they completely screwed up and mispelled the name! In the invoice however, they spelled it right. How embarrassing! I called customer service and all I got was a "sorry", and I had to force it out of them to basically give me at least a rush delivery. They didn't even offer me anything, which struck me as bad customer service when it was their fault! Not ordering from here again!"

"The shipping is really bad but the actual product is amazing!"

"Great product quick shipping!"