"Customer service has been amazing throughout my purchase and made it very smooth even when i was in doubt or having trouble with my order. The laptop came in good working order and i have no complaints so far on the build quality. Even added on replacing the thermal pasting and upgraded the wifi card days after purchasing the laptop. Shipping was quick and fast, much faster then i had expected. "
"The customer service isn’t the best. I asked a question before putting in an order and it took them 3 days to even respond and not answer my question. Very frustrating"
"Outstanding service. This is the 6th PC I've purchased from them. 10/10 would purchase from them for the rest of my life"
"Had to get an upgrade to my order, just after ordering. They are quick to respond and and help."
"Finding what I wanted was easy."
"I purchased a desktop and 2 laptops. The website is easy to navigate and I like how you can navigate through all of the options. I am hoping they come quickly as I am excited to see how well they will work for me.
I think hands down they have the best warranty around. "
"I have had great customer support "
"Had everything I was looking for without any hassle thanks"
"Usually, I like to leave a review after receiving my product(s) so that I can be thorough, but so far, the experience is great! Customer Service response and expert knowledge is great. What I have learned about myself is, I thought I was a patient person...turns out that I'm not...I am more excited than my Granddaughter it seems for this is for her birthday!! I realize and understand with this order process, the items will not be delivered by her birthday (have some splainin' to do #inmyrickyricardovoice lol). I can't wait to see the excitement on her face when she gets it!! This is my first experience of trying to put together this gaming outfit and the staff there is very knowledgeable and helpful! Thank you for your time and patience!! "
"This has been a great experience woth this company. I had to chat with the customer service people and make some changes to my orders. They were very helpful and worked through any questions or concerns I had. I will work with thus company in the future."
"This is my first time purchasing from Xotic and I couldn’t be happier with the email communication. I had concerns that were quickly resolved. Fantastic customer service! "
"Ordering process was clean and value was top tier. Waiting on delivery of hardware, but I’m super excited and can’t wait!"
"Ordering experience was great. It is was very good to be able to customize an existing gaming PC build to get it perfect for me."
"I have loved the computer that I bought from Xotic. Unfortunately, I have damaged it. But, as soon as I knew I needed a new machine, I knew exactly where I would be buying my next one. I use mine for both gaming, and graphic design, and am super pleased."
"This is my 2nd purchase from xotic. The first laptop was hands down the best laptop i'd ever owned (sager). After trying a few other brands over the years, with MSI being almost as good but failing heavily in a couple really simple areas, i've decided to go back to Xotic. Looking forward to running my next Sager laptop into the ground. "
"Called in to talk with a tech pro before placing my order. All my questions were answered."